Damages caused by ordinary wear and tear or improper use of the product are therefore excluded, as well as aesthetic damage such as scratches, dents and breakages of the external plastic support.
In the case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the date of delivery according to the law (consumer code) .
In the absence of proof of purchase, we reserve the right to consider the date of manufacture of the product as the start date of validity of the warranty.
In the case of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.
Please remember to deliver to the courier only the malfunctioning/defective component being replaced under warranty, and to remove any accessories from the component you delivered. In the event of loss of the malfunctioning component or accessory mistakenly delivered to the courier, the Vendor will not be responsible for their return.
You can ask for support for the replacement procedures in the following ways:
• IQOS Solver, on the Support page of iqos.com - available every day from 07.00 to 22.00
• Site Live-Chat for immediate support - available every day from 9am to 8pm
• Visit our IQOS Italy Facebook page - available every day, from 9am to 8pm
• Call the IQOS toll-free number 800-226042 - available every day from 07.00 to 22.00
• By sending an e-mail to customer email@example.com
If you need help with IQOS call l’800-226042 to have immediate support and, if necessary, receive a free IQOS replacement, within three hours and wherever you want *.
* The service is temporarily active only in some italian cities : call the free number to find out if your city is served. p>
For information on what the IQOS warranty covers and how to request the replacement of a defective IQOS device in the dedicated FAQ.