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this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.


The Philip Morris Group is composed of companies directly or indirectly controlled by Philip Morris International Inc., active in the production and marketing of tobacco products worldwide. Among the companies of the Philip Morris Group are Philip Morris Product SA (hereinafter also referred to as "PMP SA") which manages this website "/" (hereinafter the "Site") together with Philip Morris Italia S.r.l. (hereinafter also referred to as "Philip Morris").

The terms "PMI", "We", "Us" and "Our" refer to Philip Morris International Inc., "PMP SA" and/or "Philip Morris".

Access to and navigation on the Site, by individual users, are free of charge and constitute acceptance of these terms and conditions indicated below (hereinafter, the "Conditions").

If you do not accept the Terms, you are invited to leave the Site and cease any future use of it.


The Site has as its object products whose marketing is allowed only to an adult audience. Access to the homepage of the Site, containing information on IQOS™ points of sale, chat with Our Customer Service and video on the use of the IQOS™ electronic device is free, provided that the users are of legal age.

You must be an adult user registered on the Site to access the personal section of the Site itself (hereinafter, "Profile") and finalize a purchase order

You must be an adult user to view the catalog of IQOS™ electronic devices and related accessories.

Registration on the Site takes place through the creation of an "IQOS account" (userID - which coincides with the e-mail address - and password) associated with the user's identification data, after acceptance of the Conditions.

Any information transmitted by users of the Site will be subject to Our Information on the Processing of Personal Data, which regulates the collection and use of user data, as well as to the Privacy Policy of Logista Italia S.p.A. in the event that a purchase order is finalized through the insertion of payment data.

It is forbidden to enter the user ID and personal data of another person with the intention of using their identity. The personal data provided during registration must be correct and complete and must be promptly updated in case of changes. You can access and update your personal data in the Profile section by contacting Customer Service.

The registered user is required to keep user ID and password confidential, keeping them with the utmost diligence and preventing their use by third parties, in particular minors, to whom access to the Site is completely precluded. It is forbidden to communicate or transfer user ID and password to third parties.

Within the Reserved Area of the Site there is the IQOS Club section available to all registered users of the site who have at least one device associated with their profile.

Participation in the IQOS Club initiative is free and the rules are available here.

It is forbidden to access or use the Site in such a way as to cause or be able to cause damage, interruptions or malfunctions to the same, or for fraudulent purposes or illegal activities, or to cause disturbance or prejudice to other users.

We reserve the right to prevent access to the Site or to suspend or terminate an IQOS account, in the event of a violation of applicable legal provisions, these Terms or applicable guidelines.


The Blog is the place where the IQOS team will publish information, updates, videos, proposals and events related to IQOS products.


The online sale of the IQOS™ electronic device and its accessories is carried out exclusively by Logista Italia S.p.A. with registered office in Rome, Via Valadier n.37, 00193, Italy, tax code, VAT number and registration number in the Register of Companies of Rome 06741351008, (the "Seller" or "Logista"), through the Site, according to the General Conditions of Sale. As operators of the e-commerce Site, We facilitate transactions on the Site, but we are not a party to the contract for the sale of products sold by Logista, a contract that exists exclusively between Logista and the individual buyer. We therefore have no responsibility for the sales contract and its proper execution. Logista is solely responsible for managing the online sale of IQOS™ products and any disputes with the buyer.


The Site and the material published on it are the property of Us or of the subjects from whom we have received a specific license; they are protected by copyright, trademark rights and the provisions of applicable Italian, Community and international legislation.

Unless otherwise indicated, the user is authorized to browse the Site and print or download copies of the material of the Site to acquire information on Our products or on specific programs and initiatives and in any case exclusively for personal and non-commercial use, provided that he does not remove copyright notes or other notes on the printed or downloaded material.

In particular, it is forbidden to reproduce, distribute, modify, create derivative works, show or perform in public, republish, download, store or transmit the material contained in the Site, except as follows: (a) copies of the aforementioned materials may be temporarily stored on the RAM of the user's computer, depending on access to and display of the materials themselves; (b) you may store files, automatically saved, in the cache by your web browser for display optimization purposes; (c) you may print or download a copy of a reasonable number of pages of the Site for your personal, non-commercial use or for further reproduction, publication or distribution; and (iv) if we provide applications for desktop, mobile or other download, you may download a single copy to your computer or portable device for your personal, non-commercial use only, provided that you agree to the terms and conditions of the relevant license agreement.

You also agree not to modify, sell, transmit or distribute any material from this Site, in any way or in any medium, nor to upload the material or otherwise make it available online.


We will use Our best commitment to ensure that access to the Website is provided on a continuous, secure and error-free basis. However, we cannot exclude the possibility that access may be interrupted, suspended, affected by errors or viruses for reasons beyond Our control. If you use the Website, you are fully aware of this possibility and, except in cases of fraud or gross negligence, you are and will remain solely responsible (a) for any direct or indirect damages resulting from viruses that may affect your computer equipment or other property as a result of accessing the Website or browsing the materials, data, text, images, video or audio on the Website; (b) for any direct or indirect losses, including lost profits, revenues, contracts, data, resulting from the suspension, interruption, erroneous transmission of data on the Website, which are not the result of a breach of these Terms and which were not reasonably foreseeable at the time you began using the Website. .


Access to the Website may also be interrupted, suspended or restricted to allow for repairs, maintenance or the introduction of new sections and/or features. We will endeavor to limit the frequency and duration of such work, provided that We shall not be liable for any losses under (b) above except in cases of intentional misconduct or gross negligence. .


We reserve the right to make changes, corrections and improvements to the text and other content of the Website at any time without notice to you in order to provide you with the most accurate, up-to-date and complete information. .



The Website may contain links from/to the websites of Our business partners, as well as Our parent companies, affiliates and/or subsidiaries. If You open the link to such websites You should read their terms and conditions of use and privacy policy. PMI is not responsible for third party websites. .


PMI respects the trademarks and intellectual property rights of third parties. If a user believes that their trademarks or intellectual property rights have been used in a way that causes possible infringement, they are invited to report it by adding the appropriate flag next to the post deemed improper.


We reserve the right to modify these Terms, also in order to offer users additional services or to adapt to new legal or regulatory provisions. The user will be subject to the Conditions in force from time to time at the time of access to the Site and is invited to consult them periodically. If any provision of these Terms is held to be invalid, void or for any reason unenforceable, such provision shall not affect the validity, effectiveness and application of the other provisions.


These Conditions are governed by and shall be construed in accordance with Italian law. The user who accesses the Site accepts the non-exclusive territorial jurisdiction of the Court of Rome for any disputes related to the application of the Conditions. For the consumer, the territorially competent Court is that of the Municipality of residence or domicile.


For more information you can contact us: (a) by writing to Philip Morris Italia S.r.l., via Po 11-13-15, 00198 - Rome; (b) by calling Customer Service at the toll-free number 800 22 60 42.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.