You can access the IQOS "Try now Pay later" service with a credit or debit card. Other payment methods, such as prepaid card as PostePay, or other methods as PayPal or cash on delivery, are not accepted, and payment with Klarna is unavailable.
Yes, you can order IQOS directly from the online shop and try it for 30 days without any commitment to purchase. Within 30 days of delivery of the device, you can decide to return it for free or, if you don't make the return, you will be charged the cost of the device after 30 days. For more info, visit ---
The "Try now Pay later" service is a free online trial service that allows you to receive IQOS on a 30-day trial basis with no commitment to purchase. Within 30 days of delivery of the device, you can decide to return it for free or, if you don't make the return, you will be charged the cost of the device after 30 days.
IQOS's "Try now Pay later" service allows you to try one of our devices before purchasing. Select one of the devices included in the initiative on the dedicated page and proceed to order.
Yes, the "Try now Pay later" service is free of charge. When you place your order, you will submit your credit/debit card information to proceed with the pre-selection, but no fee will be charged. By the end of the 30-day IQOS trial period, you can decide to return it for free or, if you don't make the return, you will be charged the cost of the device after 30 days.
Your debit/credit card's expiration date must be over six months to access the service. Otherwise, you cannot use IQOS's free online trial service, "Try now Pay later."
No, payment with Klarna is not available for the IQOS "Try now Pay later" service. You can use digital payment methods such as credit or debit card.
You can use IQOS "Try now Pay later" service only once per user.
You can try IQOS for free for 30 days, calculated from the day the product is delivered.
The trial period begins when the product is delivered.
Payment is made 30 days after the delivery of the device. You will receive a reminder. You will be charged using the payment method you entered when you placed your order.
After the delivery of the device, you will receive phone contact from IQOS to offer support during the trial period. One of our experts will be on hand to provide you with all the helpful usage info and answer any questions you may have. In addition, you can always contact the toll-free number 800226042 or visit iqos.com for more information.
If you have any questions, contact our service hotline at 800226042, available daily from 7 a.m. to 10 p.m., or by writing to us on our Facebook and Instagram channels or visiting our website.
You can make the payment only after the end of the 30-day trial period provided. Payment is automatically made after 30 days unless you make a return.
Yes, you can return it if you are not interested in completing the purchase. You are required to return IQOS before the 30-day free trial expires, calculated from when the product is delivered.
Yes, the return is free of charge. Read the FAQ in the "Returns and Refunds" section to learn more about how to return.
If unsatisfied with the device, you can perform the return procedure independently from your profile in the "Order history" section by clicking "Make Return". Alternatively, you can also communicate you want to make a return by calling the toll-free number 800-226042 (active every day, from 07.00 to 22.00), by email, on Facebook, or via live chat, without providing any reasons. You will then receive an email with the return label to use and instructions for the entire procedure.
In case of malfunctions, you can can contact our toll-free number toll-free number 800-226042 (active every day, from 07.00 to 22.00) or you can go to a shop offering assistance or use the online diagnostic tool on iqos.com . To find your nearest point of sale, visit the Store Locator section on iqos.com .
Yes, you will receive a reminder email before the end of the trial period.
In case of malfunctions, you can can contact our toll-free number toll-free number 800-226042 (active every day, from 07.00 to 22.00) or you can go to a store offering assistance or use the online diagnostic tool on iqos.com. To find your nearest point of sale, visit the Store Locator section on iqos.com.
If you need help with the delivery, you can contact us at 800-226042 (operating daily, 07:00 to 22:00). We will take up your request and provide the necessary assistance.
If you want to purchase a different IQOS device than the one you selected for the 30-day trial, you can make a return before making a new purchase.
Yes, you can use the invitation code discount provided by the member-get-member program. To learn more, visit the page ------.
No, only adult smokers who haven't switched to IQOS and who don't own IQOS devices are eligible for the IQOS "Try now Pay later" trial service.
You can select IQOS ILUMA or IQOS ILUMA ONE to use the IQOS "Try now Pay later" service.
The device purchased after IQOS's free online trial "Try now Pay later" service can be returned free of charge within 14 days from the end of the trial period. If you are not satisfied with the products you have ordered, you can proceed with the return procedure independently from your profile in the "Order history" section by clicking "Make return". Alternatively, you can also communicate your want to make the return by calling the toll-free number 800-226042 (active every day, from 07.00 to 22.00), by email, on Facebook, or via live chat, without the need to provide any reason. You will then receive an email with the return label to use and instructions for the entire procedure.