Your first kit in 3 simple steps
Fill in the form
Fill in the form
inserting your personal data
Select a channel
Choose where and how to buy
your first IQOS Kit
Proceed to purchase
Of your first kit
The Gifting service also lets the gift recipient easily register the device, thereby enjoying all the IQOS services associated with it.
To use the service in-store, you need to visit one of the IQOS stores or participating tobacco shops and let the IQOS Experts or your local reseller know that you would like to purchase an IQOS device as a gift for an adult smoking friend.
To proceed online, on the other hand, you can use the same procedure as the ordinary: you need to check the "it's a gift" box during checkout, within the shopping cart, before completing the purchase of the device you selected.
- by clicking on the "Click Here" link if you wish to enter directly at this stage the details of the adult smoker who will receive the gift, stating that you can share these details, and indicate the date from which you will deliver it;
- Suppose you do not use the link within 24h hours of your purchase. In that case, you will receive a text message asking you to enter the recipient's data so that an IQOS Expert might contact them as part of the registration on IQOS.com, and by doing so, you will declare that you can share such data as well the delivery gift date via the same form.
Otherwise, the recipient can independently contact our customer service at 800 226042
Suppose IQOS will be a birthday gift for someone born on March 12; by indicating that as the "gift delivery date," we will know that from the next day, we could contact the gift recipient to support them in registering the new device. In the case of an online purchase, please note that the "gift delivery date" will have to be set later than the expected delivery date of the order.
- Product replacement under warranty, even without a receipt
- International assistance
- Assistance and diagnostics of any problems you may encounter when using the device
- Access to IQOS CLUB and all exclusive services and dedicated benefits
The adult smoker who receives the gift will always have the option of contacting us to proceed with pairing the device received as a gift on their profile.