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this website is intended only for users of nicotine or tobacco products who are over 18.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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How to reach us

There are several ways you can reach us

IQOS ILUMA nella mano di un uomo con uno smartphone

Get support via Live Chat

Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM.

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Self-diagnose with IQOS Solver

Self-diagnose problems with your device using the IQOS Solver online self-diagnosis tool.

Discover more

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Do you still need support?

There are several ways you can reach us.

  • Icona Telefono
    Call us at 800226042

    Sometimes you just want to hear a human voice. We get it. That's why our phone support line connects you you directly to an IQOS expert.


    Get in touch
  • Icona Email
    Send us an email

    Write to us. Our inbox is never too full.


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    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.


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Got a question?
Find the answer in our FAQs.

FAQs

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.