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There are several ways you can reach us

IQOS ILUMA nella mano di un uomo con uno smartphone

Get support via Live Chat

Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM.

Male hand holding a gold-colored IQOS ILUMA holder while at a computer, resting on a wooden desk.
A Stellar Blue IQOS on a notebook.

Self-diagnose with IQOS Solver

Self-diagnose problems with your device using the IQOS Solver online self-diagnosis tool.

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A Stellar Blue IQOS on a notebook.

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Search for the stores closest to you where you can purchase IQOS and Lil devices, accessories, discover the services dedicated to you or receive assistance.

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Make a telephone appointment with an IQOS Expert at a time that is most convenient for you.

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FAQs

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.