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this website is intended only for users of nicotine or tobacco products who are over 18.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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How to reach us

There are several ways you can reach us

IQOS ILUMA nella mano di un uomo con uno smartphone

Get support via Live Chat

Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM.

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Self-diagnose with IQOS Solver

Self-diagnose problems with your device using the IQOS Solver online self-diagnosis tool.

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Something we haven’t covered?

There are several ways you can reach us.

Your question may have already been answered. Browse our FAQs to find out.

Look through our FAQ

Chat in real time with an IQOS Expert, available every day from 9am to 8pm.

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Write us on Facebook

Write to us too. Our inbox is never too full.

Send us an email

Search for the stores closest to you where you can purchase IQOS and Lil devices, accessories, discover the services dedicated to you or receive assistance.

Make a telephone appointment with an IQOS Expert at a time that is most convenient for you.

Book appointment

Talk to an IQOS Expert. Available every day from 7.00 to 22.00.

Got a question?
Find the answer in our FAQs.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.