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IQOS ILUMA i PRIME
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All useful information on shipments
Discover all the information on costs, delivery services, Express shipping and order tracking.
Interactive guide
Discover all the features of IQOS ILUMA i PRIME by browsing the interactive guide.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.
IQOS App
We are constantly improving the technologies in your device. To make sure you always have the best possible experience, check if the latest firmware update is available.
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
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Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
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Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch
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