
IQOS ILUMA i PRIME

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All useful information on shipments
Discover all the information on costs, delivery services, Express shipping and order tracking.


Interactive guide
Discover all the features of IQOS ILUMA i PRIME by browsing the interactive guide.

Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.


Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

IQOS App
We are constantly improving the technologies in your device. To make sure you always have the best possible experience, check if the latest firmware update is available.