Pre-contractual information and General Sales Conditions

1.1 These General terms and conditions of sale apply to the marketing of the “IQOS” brand products, as defined below, through the website iqos.com (the “Website”), managed by Philip Morris Product SA and by Philip Morris Italia S.r.l single shareholder company, with registered office in Via Po 11, 13, 15, 00198, Rome. Philip Morris Italia S.r.l. and Philip Morris Products SA (the “Manufacturer”), with registered office in Quai Jeanrenaud 3 2000 Neuchâtel, Switzerland, are not party to this agreement although they are the owners or licensees of the logos, trademarks, intellectual property rights presented on the Website and/or relating to the Products, as better specified in the Conditions for Use of the Website available here and to which reference should be made.

1.2 The marketing through the Website of the “IQOS” brand products is carried out under exclusive rights by the seller Logista Italia S.p.A, with registered office in Rome, Via Valadier n.37, 00193, Italia, Italy, tax code, VAT number and registration number with the Rome Companies Register 06741351008 (the “Seller” or “Logista”).

1.3. In accordance with Article 7, Legislative Decree no. 70 of 9 April 2003, the Seller's general mandatory information is as follows:

Logista Italia S.p.A , with registered office in Rome, Via Valadier n.37, 00193, Italia, Italy, tax code, VAT number and registration number with with the Rome Companies Register 06741351008

2. DEFINITIONS

a) “General Conditions”: the general terms and conditions sale in the version published on the Website at the time of transmission of a purchase order to the Seller; b) “Consumer”: any natural person aged over eighteen((minimum eighteen years, which will be verified, inter alia, at the time of delivery), who purchases the Products for purposes not related to any entrepreneurial, commercial, artisan or professional activity possibly pursued by them; c) “Product/s”: the various types of “IQOS” portfolio products commercialized by the Philip Morris Group and marketed by the Seller through the Website; d) “Price/s”: the prices of the Products as indicated on the Website, at the time of transmission of a purchase order to the Seller; e) “Cart”: the virtual container present on the Website, in which the Products selected for purchase are placed; f) “Shipping”: the methods and any costs for shipping and delivery of the Products, as indicated on the Website and, in any case, within the limits of the Territory, at the time of transmission of a purchase order to the Seller; g) “Party/ies”: the Seller and/or the Consumer; h) "Try now Pay later": a service available to the Consumer for the purchase of certain products identified by the Seller which provides the possibility to try - from among the products available for the service as indicated on the Site and using a purchase order to be made always through the Site - a device for 30 days starting from the delivery of the Product. The Consumer may decide whether to return the Product within the end of the 30-day trial period from delivery. The return of the Product must take place within the maximum period of 10 days from the date of the manifestation of the Consumer's will to return the Product. If the Consumer does not manifest the will to return the Product within the 30-day trial period from delivery, payment for the purchase order transmitted by the Consumer will be processed, in line with the provisions of these General Terms and Conditions and through the payment methods, among those available for the service, indicated by the Consumer at the time of transmission of the purchase order; i) “Territory” means the Italian territory excluding Livigno, Campione d’Italia, on the Italian coast of Lake Lugano and San Marino

3. SUBJECT

3.1. These General Conditions have as their object the regulation of the purchase of Products through the Website.

3.2. Before carrying out any operation relating to the purchase of Products through the Website, you are invited to carefully read and accept these General Conditions. By placing any purchase order, the Consumer declares to know and accept in full these General Conditions.

3.3. All Consumers placing a purchase order through the Website are kindly requested to print, or electronically save, and in any case, duly file, these General Conditions. The General Conditions may be modified by the Seller at any time without notice and therefore the Consumer must periodically review them to ensure that he knows the conditions valid at the time of purchase of the Products. The most up-to-date version of the General Conditions, printable at any time, can be consulted by clicking on the hypertext link General Conditions of Sale accessible from the information bar at the bottom of the page of the Website.

3.4. These General Conditions are exclusively intended for those who wish to purchase the Products for purposes not related to any business, commercial, artisan or professional activity possibly pursued by them.

4. THE PRODUCTS

4.1. The characteristics and the composition of the Products are those described and available on the Website, as indicated in each Product page.

4.2. Before transmitting a purchase order to the Seller, in accordance with the following clause 6, Consumers must carefully read the Products Sheets.

4.3 The visual representation of the Products on the Website, if available, usually corresponds to the photographic image attached to the Product Sheets. It shall be understood that the images of Products are provided for the only purpose of presenting them for sale, and that such images do not perfectly represent the characteristics and quality of the Products, which may differ in color and size. In the event of any discrepancies between the image and the Product page, the description contained in the Product Sheet shall prevail.

5. THE PRICE

5.1. The Price is expressed in Euro includes standard packaging costs for the Products plus VAT (if applicable) and all indirect taxes.

5.2. Prices do not include, unless otherwise indicated, shipping costs different and alternative to standard shipping, which is free for orders equal to or greater than the amount that will be communicated on the order summary page on the Website before the transmission of the order ("Standard Shipping"), offered by the Seller. Any other shipping methods and the related costs are communicated by the Seller and indicated on the Website. The prices of the Products also do not include the cost of the payment service, where this is paid by cash on delivery it will be indicated on the Website on the order summary page before proceeding with the submission of the order. Prices are subject to change at any time without notice, but such changes do not apply to orders already placed. However, in the event of a change in the VAT rate that occurs between the date of placement of the order by the Consumer and the date of acceptance of the same order by the Seller, the latter shall adjust the VAT due by the Consumer unless the price of the Products has been paid in full before the entry into force of the VAT change. In the event of an error in the price of an ordered Product, the Seller will inform the Consumer that he will have the possibility to order the Product at the correct price or to cancel the order. In case of non-response of the Consumer within seven days, the order will be considered canceled.

5.3. The Consumer must pay the Seller the Price, as well as any shipping costs and the cost of the payment service, where this is made on delivery, as reported in the order confirmation sent by e-mail by the Seller and due pursuant to these General Conditions. If at the time of order fulfillment the Products are no longer available, it will be the Seller's responsibility to promptly notify the Consumer by e-mail. The Seller will also promptly refund any amount already anticipated by the Consumer and the contract will be considered terminated between the Parties..

5.4. Consumers are aware that ignoring the costs, charges, taxes and/or duties referred to at the preceding clauses 5.1 and 5.2, indicated at the time of transmission of the order to the Seller, does not constitute just cause for cancellation of these General Conditions and that under no circumstance shall they be allowed to debit these costs to the Seller.

6. TRANSMISSION OF PURCHASE ORDERS

6.1. The presentation of Products on the Website constitutes a contractual purchase proposal.

6.2. To place an order, Consumers select the Products of their liking among those available on the Website, place them in the Cart and transmit the order to the Seller. As specified in clause 6.9, the order is a contractual purchase proposal. All purchase orders can be placed in relation to one Product or multiple Products; in this latter case, the Products indicated in a single purchase order can be shipped together or separately, according to the Seller's stock availability, at no additional charge for the Consumers.

6.3. Purchase orders can be placed only by Consumers of age (minimum age: 18 years), who are registered with the Website or already have an account IQOS Website. To this end, on completion of the selection of Products and related placement in the Cart, Consumer can alternatively: a) if consumer is already registered on the website, log-in by entering login credentials and thus accessing the "Personal Data" section of the IQOS account; b) if you are not yet registered, register on the Website, providing the required data, including a valid e-mail address and accepting the conditions of use of the Website, and taking note of the privacy policy and pre-contractual information on the Website.

6.4. After login or registration, as the case may be, Consumers can proceed to the transmission of orders, entering the requested information during purchase. Consumers can also enter a shipping address for delivery of the Products (within the limits of the Territory) and/or a telephone number to be called at in case of urgent communications by the Seller in relation to the purchase made; the address and number may be different from those indicated at the time of registration with the Website.

6.5. During completion of an order, Consumers can request that the order be accompanied by an invoice, indicating the related invoicing information, including an invoicing address.

6.6. Before placing an order, Consumer can view the order summary, with the order details, which can still be modified before submission of the order. Before placing an order with the Seller, Consumers must carefully read these General Conditions, the Seller's Privacy Policy and the Pre-contractual Information.

6.7. In order to place an order with the Seller, Consumer must: a) expressly approve these General Conditions by checking the specific box (check-box) on the Website; b) complete the order and finally send it to the Seller, clicking on the "Order now" button on the Website.

6.8. At the time of transmission of an order, Consumers also select the following options among those available on the Website: a) payment method, as better specified in the following clause 7; b) shipping method, where a different shipping method, other than standard shipping, is offered by the Seller.

6.9. A purchase order transmitted to the Seller has the force of a contractual purchase proposal.

7. PAYMENT METHOD

7.1. The Price and any Shipping costs may be paid, at the Consumer's choice, by: i) credit card and debit card (entering the 3D Mastercard Secure Code, American Express SafeKey or Verified by VISA codes at the time of payment); ii) available PayPal system, at the terms and conditions specified below; iii) cash on delivery. The Seller reserves the right to offer other payment methods, giving proper indication thereof on the Website.

If the Consumer has opted for the “Try now Pay later” service, payment of the price of the Products and any shipping costs may be made, at the Consumer's option, exclusively by (i) credit card and (ii) debit card with an expiration date of not less than 6 months from the time of transmission of the purchase order (with the subsequent entry of the 3D Secure Code Mastercard or Verified by VISA codes at the time of payment); except the following payment methods: (i) prepaid cards, (ii) virtual cards, (iii) foreign accounts/cards, (iv) cash on delivery payments, (v) Klarna; (vi) PayPal.

7.2. In case of payment by credit and debit cards, or payment via PayPal, the order amount is exclusively charged at the time of transmission of the order confirmation referred to in clause 8.2 and clause 8.3. If the Consumer has opted for the "Try now Pay later" service, payment of the price of the Products will be made at the end of the Trial Period of 30 days from the delivery of the Products by charging the payment method selected by the Consumer.

7.3. In case of payment by credit card, debit card or PayPal, Consumers are redirected to a protected site, and the Consumer’s details are directly verified for authenticity by the card issuers for the protection of Consumers. If, for any reason whatsoever, it is impossible to debit the amount due, the sale process shall be automatically blocked and the sale contract shall be automatically cancelled, at no charge for the Consumers and without any responsibility on the part of the Seller.

7.4. Any communications in relation to the payment and the data provided by the Consumers at the time of payment are transmitted via secure lines with full guarantee of protection, thanks to the security protocols of the payment circuits. The Seller has implemented the SSS (Secure Sockets Layer) protocol to protect the data that require a high level of security (e.g., passwords and credit card numbers). Thanks to this technology, the information is encrypted and protected from any type of cyberattack.

7.5 In case of cash payment on delivery, the amount due is indicated in the cart, in the order summary received by email. On the day of delivery, Consumers pay to the courier the exact amount in cash, as change will not be given. The cost of the service is €5.00.

8. ACCEPTANCE OF ORDERS

8.1 On successful completion of the order transmission, and without prejudice to the provisions of clause 8.4, the Seller sends an order acceptance message to the Consumer's email address entered at the time of registration with the Website. The purchase order, the related confirmation and the General Conditions applicable to the contract between the Parties are saved in the Seller's electronic files.

8.2 If Consumers so request, the Seller transmits an electronic invoice of the purchase made to the email address indicated by them.

8.3 Without prejudice to the provisions of Article 8.4 below, each contract for the purchase of the Products is considered concluded at the time of receipt by the Consumers of the order confirmation referred to in clause 8.1.

8.4. If the Consumer has opted for the “Try now Pay later” service, any contract for the purchase of the Products shall be considered concluded if, at the end of the Trial Period, the Consumer has not communicated their dislike of the Product by using the return form made available by the Seller (Annex B to the General Conditions of Sale) and following the instructions provided by the Seller regarding the return of the Product through the communication channels referred to in point F) of the Pre-contractual Information. Suppose the Consumer has not communicated the non-acceptance. In that case, the Seller will proceed with charging the price of the Products using the payment method selected by the Consumer when transmitting the purchase order.

8.5. If, at the time of order processing, the Products are no longer available, the Seller timely informs the Consumers of this circumstance via email. The Seller also promptly refunds any amount possibly paid in advance by the Consumers and the contract between the Parties is considered cancelled.

9. Shipping and delivery

9.1. Having sent an order acceptance message, the Seller sends to the Consumers a second email containing a link to the order “tracking number” to track the shipment. The order status is available on the Website, in the Consumer's personal area.

9.2. The Products are shipped to the address indicated during purchase, in accordance with the preceding clause 6.4, and are delivered directly to the Consumer, and not to other parties, subject to verification by the courier (i) that the Consumer is of age (minimum age: 18 years) as shown by a valid ID card and (ii) that the personal information shown in said valid ID card corresponds to the name indicated in the waybill of the Consumer's order. In case of any discrepancies between the ID card and the name indicated in the waybill of the Consumer's order, or in case of refusal to exhibit a valid ID card or of minor age, the courier will not deliver the Product.

9.3. Consumers acknowledge and accept that, although the Website is potentially accessible from all over the world, shipping and delivery of the Products can only take place in, and within the limits of, the Italian Territory, excluding Livigno, Campione d'Italia, the Italian coast of the Lugano Lake and the San Marino Republic. Consumers acknowledge and accept that if the indicated address does not lie within the limits of the Territory, the related order cannot be completed and, therefore, the purchase cannot be made.

9.4. Except in cases of force majeure or unforeseeable circumstances, the Seller currently provides only one standard shipping method, and with indicative delivery in 2-5 working days (excluding Saturdays and Sundays) except for islands and disadvantaged locations which will be served in 5-7 days. working days (excluding Saturdays and Sundays). This standard method is free for orders equal to or greater than the amount that will be communicated on the order summary page on the Web Site before the order is sent ("Standard Shipping"). However, the Seller reserves the right to make additional methods available to the Consumer delivery, of which the related costs will also be disclosed on the Site.

9.5. Except in cases of force majeure or unintentional accident, the ordered Products are delivered by the above-indicated terms and in any case, in accordance with clause 61, article 1, Italian Consumers' Code, within a maximum period of 30 days from the day of receipt by the Consumer of the order confirmation email sent by the Seller.

10. Right to withdraw, return of products, refunds

10.1. Consumers have the right to withdraw from any contract concluded with the Seller, without giving any reasons, within 30 days from the day on which they acquire physical possession of all purchased Products. Suppose the Consumer has opted for the "Try now Pay later" service. In that case, the Consumer has the right to withdraw from the contract for the purchase of the Products, without stating any reasons, within the term of 14 days starting from the conclusion of the Trial Period, with subsequent refund, without prejudice to the possibility of the same to discontinue the "First Try Then Pay" service during the Trial Period as better described in Article 10.2 below.

10.2. The Consumer who intends to proceed with the return of the Product by discontinuing the service "Try now Pay later" ("Return") has the burden of informing the Seller using the form made available by the Seller and following the instructions provided by the Seller regarding the return of the Product through the communication channels referred to in point F) of the Pre-contractual Information. The return of the Product shall take place within the maximum period of 10 days from the date of the manifestation of the Consumer's willingness to return the Product.

10.3. Within the term indicated at the preceding clause 10.1, the Consumers who intend to exercise the right to withdraw from the contract inform the Seller thereof, sending a notice, in either of the following two ways: a) communicating to the Customer Service, at the toll-free number 800 22 60 42, their decision to withdraw, and providing the information indicated in the standard withdrawal notice attached to these General Conditions, prepared in accordance with Article 49, paragraph 1, letter h), Italian Consumers' Code. The Customer Service sends the Consumers a confirmation of the receipt of the withdrawal notice and information on how to return the products, including a shipping address. The Customer Service also immediately sends the above to the Consumer's email address; b) sending to the Customer Service's email address servizioclienti@iqos.it a withdrawal notice, indicating the Consumer's name and last name, address, date of purchase and date of receipt of the Product/s, type and quantity of the Products purchased, price paid. To this purpose, Consumers can use, at their discretion, and without any obligation, the standard withdrawal notice attached to these General Conditions, in accordance with Article 49, paragraph 1, letter h), Italian Consumers' Code. The Customer Service immediately contacts the Consumers to provide information on how to return the products, including an address to which the Products need to be shipped. Confirmation of the receipt of the withdrawal notice and the information on how to return the products are also sent in a timely manner to the Consumer's email address.

10.4. Currently, the Seller offers a product return method through the offices of Poste Italiane S.p.A., with no direct costs for the Consumers. To use this return method, Consumers follow the procedure indicated by the Customer Service. In all other cases, it is understood that all direct costs to return the Products are at the Customers' expense.

10.5. Returned Products must be intact and, in any case, in the same conditions as they were received by the Consumer. In any case, Consumers can be held responsible for any reduction in the Products' value caused by a product handling modality different from that reasonably required to establish their nature, characteristics and working order, or if the original packaging or any essential parts thereof (accessories, cords, instructions manuals, etc.) are missing.

10.6. In case of exercise of the right to withdraw, the Seller returns to the Consumers all the amounts paid to the Seller, including the cost of the cash payment service, if incurred, for the Products returned in the same conditions as they were received by the Consumers, except for: (i) extra charges due to the selection by the Consumers of a type of delivery different from the less costly standard method (standard shipping) offered by the Seller and (ii) in case of partial withdrawal, requiring only reimbursement of the price of the Products returned, in accordance with the following clause 10.7, in a timely manner and, in any case, within at the most 14 (fourteen) days from the date of receipt of the withdrawal notice served in accordance with the preceding clause 10.2. In any case, the Seller is entitled to suspend any refund until actual receipt of the Products or until proof is provided by the Consumers of shipment of the Products, if prior to that, according to the modalities agreed with the Seller.

10.7. The Seller makes the refunds using the same method of payment (crediting the amount to the credit card, debit card or PayPal system, Klarna) that was selected and used by the Consumers to place the order for which they have exercised the right to withdraw, unless otherwise expressly agreed by the parties, and except in case of cash payment on delivery. In this latter instance, in order to allow the Seller to refund the cost of the cash payment service, the Consumers provide their current account's details (IBAN and SWIFT codes) to credit the related amount.

10.8. In compliance with the applicable regulations, Consumers have the right to withdraw even only in part from a given order, specifying, in the related notice given to the Seller, the number and type of the Products, from which they wish to withdraw. In this case, following a partial return of Products, to be effected within the time and according to the methods described in this clause 9, the Seller pays back only the amount of the Products returned by the Consumer.

10.9. Where applicable, the exceptions and exclusions referred to in Article 59, Italian Consumers' Code, remain applicable.

11. Guarantee of conformity - legal guarantee

11.1 The Products are covered by a legal guarantee, lasting two (2) years from delivery, in accordance with the Consumer Code. The Seller undertakes to sell the Products in accordance with the purchase orders received in compliance with the provisions of the Consumer Code, it being understood that there is no lack of conformity pursuant to article 129, paragraph 3, and article 130, paragraph 2, Consumer Code if at the time of receipt of the order confirmation, the consumer was specifically informed of the fact that a particular characteristic of the goods deviated from the objective requirements of conformity provided for by these rules and the consumer has expressly and separately accepted such deviation upon receipt of the order confirmation.

11.2 In case of conformity defects found in the Products purchased, the Consumer is required to contact the Customer Service at the toll-free number 800 22 60 42 on the Site or at the email address servizioclienti@iqos.it, in order to report the defect of compliance found and to provide related evidence. The terms for initiating the direct action to assert the lack of conformity are indicated in Article 133, paragraph 3 of the Consumer Code. This action must be exercised by the Consumer, in any case, within the term of twenty-six months from the delivery of the goods. In the absence of exercising this right within this period, the Consumer forfeits the guarantee.

11.3 The Customer Service carries out the necessary checks, aimed at ascertaining the validity of the guarantee and the existence or otherwise of the lack of conformity complained of, and if the defect exists, the return of the defective Products is authorized, according to the methods and to the address that will be communicated by the Customer Service itself, it being understood that the authorization to return the Products does not in itself constitute recognition of lack of conformity reported by the Consumer.

11.4 Following the verification of the lack of conformity, the Consumer has the right, at his choice and within the limits of the provisions of Art. 135 bis, Consumer Code, to restore, without charge, the conformity of the Products by repair or replacement pursuant to Article 135 ter of the Consumer Code. In addition, the Consumer may request, at his choice, a proportional reduction in the price or the termination of the contract, if the conditions set out in Art. 135 bis, Consumer Code and in accordance with the provisions of Art. 135 quater, Consumer Code. The aforementioned remedies referred to in Article 135-bis of the Consumer Code extend to cases of impediment or limitation of use of the good resulting from the violation of third party rights, as provided for in Article 132, Consumer Code.

11.5 The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the Products and which occurs within two years from that moment. The Seller is not responsible for defects due to ordinary wear and tear or improper use of the Product by the Consumer (such as, for example, use that does not comply with the indications given on the Product Data Sheets and instruction manuals). The terms for initiating direct action to claim the defects are indicated in Article 133, paragraph 3 of the Consumer Code.

12. Standard manufacturer's warranty

For the Products, a standard guarantee is offered by the Manufacturer which is recognized as an additional title and does not affect the rights provided, free of charge, by the law. The name and address of the guarantor, the duration, the conditions and subject of the conventional guarantee as well as the procedure that the consumer must follow to enforce it are detailed in the package leaflet inside the product packaging.

13. LIABILITY FOR DAMAGE CAUSED BY DEFECTIVE PRODUCTS

The provisions of European Directive 85/374/EEC and the Italian Consumers' Code apply in case of damage caused by defective Products.

14. DISPOSAL INFORMATION

Valid for the European Union and EEA

The Products and individual components (including batteries) must not be disposed of with other household waste. It is therefore necessary to dispose of the waste equipment by delivering it to a collection point for the recycling of waste electrical and electronic equipment. In addition, waste equipment (including batteries) can be returned free of charge to the point of sale when new electrical and electronic equipment is supplied. Waste equipment can in any case be returned free of charge to points of sale with retail electrical and electronic equipment (“AEE”) sales area of at least 400 square meters.

The separate collection and recycling of waste equipment (including batteries) at the time of disposal will help preserve natural resources and ensure recycling that protects health and the environment. Disposing of waste equipment in mixed municipal waste (e.g. in landfills or by incineration) can have negative effects on the environment and health.

For more information on the collection points for waste equipment for recycling, contact your local offices, the local household waste disposal service or the shop where the product was purchased. The local importer of the product will finance the treatment and recycling of waste equipment delivered to designated collection points in accordance with local requirements. A.E.E. Register n: IT16060000009351

15. STANDARD WITHDRAWAL NOTICE

15.1. The sales contract between the Consumer and the Seller is concluded in Italy and is governed by Italian law, with the express exclusion of the 1980 Vienna Convention on Contracts for the International Sale of Goods (Convention on Contracts for the International Sale of Goods - "CISG").

15.2. For the solution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders, the court of the municipality of residence or domicile of the Consumer is exclusively competent.

15.2 3 We inform the Consumer that the European Commission has created a platform for the resolution of online disputes between businesses and consumers ("ODR Platform") that allows you to submit an online complaint to an ADR body, i.e. an impartial body that provides assistance for the settlement of disputes arising from online transactions outside a court of law. The ODR Platform is accessible at the following link

Annex A - Sample withdrawal notice (pursuant to Article 49 (1), letter h), Legislative Decree no. 206/2005, Italian Consumers' Code)

To Logista 800 22 60 42 servizioclienti@iqos.it

I, the undersigned (name and last name)__________________________,

resident/domiciled in (address) _____________________________________________ hereby submit notice of withdrawal from the sale contract relating to the following products ___________________________________________________________________________________ ordered on (date)____________ through the Website www.iqos.com and received on (date)____________. I also hereby request, pursuant to Article 56 (1), Italian Consumers' Code, within 14 days from receipt of this notice, refund of the payment in the amount of Euro________ by remittance through the same method of payment I have used for the original transaction, or by credit to ____________________.

If the notice is sent by email, I will be immediately contacted by the Customer Service and given information on how to return the goods, including the related Return Form.

I also hereby represent that, without undue delay and in any case within 30 days from sending this notification or within 14 days after the end of the trial period of the "Try now Pay later" service as further specified in the terms and conditions, I shall see at my own expense to the return of the aforementioned products to the address indicated by the Customer Service.

Date______________

Annex B - Model return communication for the "Try now Pay later" service

To Logista 800 22 60 42 servizioclienti@iqos.it

I, the undersigned,__________________________, resident/dociled_____________________________________________, at this moment present notice that I wish to discontinue the "First Try Then Pay" service by proceeding to return the following IQOS product___________________________________________________________________________________ ordered on____________ through the iqos.com Site and received on____________.

If the notice is sent by email, I will be immediately contacted by the Customer Service and given information on how to return the goods, including the related Return Form.

I also declare that, without undue delay and in any case within the maximum period of 10 days starting from the sending of this form, I will provide at my own expense if I have not chosen the method of return at the offices of the Italian Postal Service S.p.A., according to the procedure indicated by the Customer Service to redeliver the product mentioned above to the address that will be communicated to me by the Customer Service.

Date______________

Privacy Policy

PERSONAL DATA PROCESSING

Personal data provided by users relating to payment instruments and data relating to payment for the purchase of products from the IQOS portfolio and made through the Website www.iqos.com (hereinafter the "Website"), as well as the data necessary for delivery of the products and the execution of the order and any post sale services, including the legal guarantee on the Products, will be processed by Logista Italia S.p.A. with registered office in Rome, Via Valadier 37, 00193 Rome (hereinafter "Logista" or "Owner"), as the independent Data Controller and in compliance with Regulation 2016/679 / EU (hereinafter "GDPR") and the concurrent national legislation (Legislative Decree 196/2003 and subsequent amendments).

The data provided by users for registration on the Site are acquired directly by Philip Morris Italia S.r.l., the independent data controller in the manner described in the specific information. The same will, therefore, be communicated to Logista, who will receive them as independent data controller, for the performance of the sales service and to fulfill the resulting regulatory obligations.

ORIGIN, PURPOSES AND LEGAL BASIS OF PROCESSING

Personal data is collected directly from the Data Subject by Philip Morris and in some cases by Logista, and processed in the context of registration and navigation within the Site for the following purposes:

a) allow order management and processing, invoicing and delivery of the Products ordered by the users from the Website, by Logista (seller of Philip Morris Italia s.r.l., from which Logista receives some of the data required to process the orders);

b) management of post-sale activities and possible returns of the products.

The data includes, by way of example: • consumer identification data (e.g. name, surname, identification code, order ID) for the purpose of order management, billing and delivery • your contact details (e.g. email, address, zip code, telephone / mobile number) for the purpose of delivery and / or post-sale services • Tax code, useful for billing • Iban or other bank details The provision of personal data for the purposes referred to in lett. a) and b) it is mandatory for the completion of the purchase and for any after-sales activities, for the fulfillment of legal obligations, for reasons of legitimate interest and failure to provide it does not allow to start the sales process. It is therefore not necessary to acquire specific consent from the data subjects as the legal basis of the processing is the fulfillment of contractual and / or legal obligations related to the execution of the Service (see Article 6, paragraph 1, letter b).

METHOD OF DATA PROCESSING, RETENTION PERIOD AND SECURITY MEASURES

The Personal Data are processed through manual and electronic means, according to logics strictly related to the aforementioned purposes and, in any case, in order to guarantee data security and confidentiality.

Without prejudice to specific obligations of the law, and in compliance with the principle of necessity sanctioned by the privacy law, the data are processed for the time strictly necessary to fulfill the purposes for which they are collected. Data security is guaranteed by a data encryption technology called Secure Sockets Layer (abbreviated as SSL). The SSL technology encodes the information before it is exchanged over the Internet between the User's computer and Logista’s central systems, making it incomprehensible to unauthorized users and thus guaranteeing confidentiality of the information transmitted; moreover, transactions made through electronic payment systems are finalized exclusively using the platform of the Payment Service Provider (PSP).

The data will be stored in compliance with the applicable legislation for the protection of personal data for the entire period of time necessary to fulfill the purposes indicated above. The Data Controller may keep the data after delivery to comply with regulatory and / or post-contractual obligations in relation to legal requirements; subsequently, if the aforementioned reasons for the processing cease to exist, the personal data will be deleted, destroyed or simply stored anonymously.

SCOPE OF DATA COMMUNICATION AND TRANSFER

To pursue the aforementioned purposes, Logista may communicate and have the personal data of the users/customers processed, in Italy or abroad, by third-party subjects with whom we have a relationship, in the sense that such third parties provide us with services at our request. We will only provide such third parties with the information necessary to render the services, adopting any measures to protect your personal data. Data can be transferred outside the European Economic Area if this is necessary to manage your contract. Moreover, personal data can be communicated to competent public agencies and authorities for compliance with legal obligations or to allow the ascertainment of responsibility in the event of cybercrimes against the Website, and can be communicated to, or placed at, third parties (in their capacity as data processors or, in case of electronic communication service providers, autonomous data controllers), which provide IT services (e.g., hosting, website management and development, etc.) and which Logista uses to perform tasks and activities - including those of a technical and organizational nature - that are related to the operation of the Website. Furthermore, the data can be disclosed to third parties in the event of changes in the company's shareholding, such as mergers, sale of company or company's branches. The subjects belonging to the aforementioned categories act as separate Data Controllers or as Data Processors designated for the purpose by Co-controllers. The personal data can also be disclosed to the Logista employees/consultants expressly designated by it as Data Processors. The list of all personal data processing managers is contained at the Company's headquarters and may have access at any time by submitting an explicit written request to the email address DPO@logistaitalia.it.

RIGHTS OF USERS IN ACCORDANCE WITH ARTICLES 15-22, GDPR

1. Data subjects are allowed to exercise at any time the rights provided for by the law, including:

a. right of access to their personal data, obtaining proof of the purposes of processing by the Controller, the categories of personal data concerned, the recipients to whom the personal data will be disclosed, the applicable data retention period, the existence of automated decision-making processes;

b. right to obtain without any delay rectification of incorrect personal data concerning them;

c. right to obtain in applicable cases erasure of personal data;

d. right to obtain restriction of processing and object thereto, if possible;

e. right to request portability of the personal data provided to Co-controllers, i.e., receive them in a commonly used electronic form readable by automatic devices, including for transmission of such data to another Controller, within the limits and subject to the obligations set out in Article 20, GDPR. f. to revoke the consent, where given, without prejudice to the lawfulness of the processing based on the consent given before the revocation.

Data subjects can also lodge a complaint with a supervisory authority in accordance with Article 77, GDPR.

METHODS FOR EXERCISING THE RIGHTS REFERRED TO IN CLAUSE 7

The user may, at any time, exercise the rights referred to in articles 15 to 22 of the GDPR, and according to the applicable Italian legislation by sending an e-mail message or a letter to be sent by ordinary mail to the Data Controller. of the case, by writing to Logista Italia S.p.A. E-mail address: privacylogista@logistaitalia.it or logistaitalia@pec.it; Postal address: Via Valadier 37, 00193, Rome, Italy For information relating to the processing of data carried out on the iqos.com site, see the information available on the site.

The Data Controller of personal data is Logista Italia S.p.A. in the person of the pro-tempore Legal Representative. The owner can be contacted at the headquarters of Logista Italia S.p.A. in via Valadier 37, 00193 Rome or via the DPO email address indicated below.

Logista employs a person responsible for the protection of personal data (also known as Data Protection Officer "DPO"). The DPO can be contacted through the following communication channel: dpo@logistaitalia.it.

Last update: September, 30 2022