Whether you're an adult smoker looking to make a switch from cigarettes to a smoke-free alternative or adult consumer who wants to upgrade from a previous IQOS device, with IQOS ILUMA the transition is effortless and enjoyable. It delivers the real tobacco taste you know and enjoy.
TEREA and DELIA sticks work only with IQOS ILUMA’s pioneering SMARTCORE INDUCTION SYSTEM™ to give you tobacco pleasure with improved draw, and taste consistency without the need to clean your device.
Addtional informations:
- IQOS ILUMA is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™. Do not use IQOS ILUMA and TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device
- Do not ingest or disassemble TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
For more details, please refer to the Important Information section at iqos.com.
*Please refer to the battery degradation section.
What is IQOS ILUMA?
The all-new IQOS ILUMA with TEREA and DELIA SMARTCORE STICKS™ takes heated tobacco to the next level of tobacco enjoyment. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA and DELIA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience, it also heats aromatic tobacco-free sticks with nicotine. On top of all that, it continues to emit on average 95% lower levels of
harmful chemicals than cigarettes. Important information: It does not necessarily equal a 95% reduction in risk IQOS is not risk-free. And TEREA, DELIA and LEVIA offer a wide range of flavors. Innovative technology enhances and elevates your tobacco moments, while
intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools,
expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.
See Important Information on IQOS.com
IQOS ILUMA comes in 3 versions:
- IQOS ILUMA Prime: Refined and elegant
- IQOS ILUMA: Iconic Design. Enhanced
- IQOS ILUMA ONE: Sleek and smart
We are available with our services and support programs. We are ready to support you during your transition to IQOS ILUMA. We offer online demonstration videos, troubleshooting tools, and guided trials. The IQOS Expert can provide one-on-one support while you are in the store or even virtually wherever you are.
What colours does the IQOS ILUMA come in?
There are 4 stylish colours available for IQOS ILUMA PRIME:
- Jade Green
- Gold Khaki
- Obsidian Black
- Bronze Taupe
- Pebble Beige
- Pebble Grey
- Azure Blue
- Moss Green
- Sunset Red
The family of revolutionary new IQOS ILUMA devices are available in 3 models.
IQOS ILUMA PRIME: our premium device with our most innovative design and materials.
IQOS ILUMA: similar to IQOS 3 DUO by design but with different technology
IQOS ILUMA ONE: Sleek and smart design with induction technology, bladeless design for a cleaner experience.
It’s this. The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA and TEREA and DELIA completely reinvents the way tobacco is heated. The heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the stick and coated with stainless steel for seamless heating of tobacco. This means your tobacco is heated from the core and provides real tobacco taste and satisfaction without any cleaning required.
You’re in control. With a range of exciting new advanced features, you can design your experience from manual or autostart* heating, alerts, lighting and more. And all seamlessly customized from your IQOS app.
That’s not all. The innovative TEREA and DELIA SMARTCORE STICKS™ work exclusively with IQOS ILUMA to give you tobacco pleasure with improved draw, and taste consistency. IQOS ILUMA heats also LEVIA SMARTCORE STICKS™ aromatic tobacco-free sticks with nicotine.
Addtional informations:
- IQOS ILUMA is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™. Do not use IQOS ILUMA and TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device.
- Do not ingest or disassemble TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
For more details, please refer to the Important Information section at iqos.com.
*Please refer to the battery degradation section.
To make your experience easier, IQOS ILUMA is packed full of new advanced features.
Autostart.
Once your TEREA, DELIA and LEVIA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.
Checking your holder.
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.
Checking how much experience is left.
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:
- 3 vibrations = 75-50%
- 2 = 50-25%
- 1 = <25%
You can enable and adjust the vibration modes to suit you, using the IQOS app.
Holder Charging Dock
The Holder Charging Dock charges the IQOS ILUMA and IQOS ILUMA PRIME Holders. Allows for an easy access to the Holder in a stationary place. It’s easy and quick to use thanks to its magnetic connector. And it charges the Holder as fast as the Pocket Charger.
Charging Dock
The IQOS Charging Dock has an elegant and intuitive design. It charges your IQOS Pocket Charger and you can use the Holder while you wait. The IQOS Charging Dock is compatible with IQOS ILUMA, IQOS 3 DUO and IQOS 3.
IQOS ILUMA ONE Charging Dock
The IQOS ILUMA ONE Charging Dock charges the device while beautifully displaying it and allowing easy access while charging. The IQOS Charging Dock is only compatible with IQOS ILUMA ONE.
Ring Sets
Switch your device’s look as often as you want with our range of textured rings. Exclusively for IQOS ILUMA PRIME and IQOS ILUMA, they're small changes that may make a big difference.
RING SET: Sets of three different colored rings with a handy removal tool that makes it easy to swap them to match your style and mood.
RING SET: Our premium ring set contains three rings with different finishes to suit your style. It also comes with a handy removal tool.
IQOS ILUMA PRIME Wraps
From iridescent sheens and leather-like materials to soft-touch microfibre and fabrics with multicolor effect, all our new Wraps for IQOS ILUMA PRIME come in a variety of colours and materials that feel as good as they look. Your device also has a choice of full Wraps that replace the core device wrap and offer full coverage without compromising your experience.
Door Covers
To create a look that’s truly yours, take your pick from our new range of easily interchangeable Door Covers for IQOS ILUMA. With four different finishes and a choice of colours, let the collection inspire you to create a device more personal to you. And our premium door covers are made from solid aluminum and provide a more discerning way to customize your device.
Sleeves
Cover your IQOS ILUMA with the silicone Sleeve. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while providing an anti-slip grip for your comfort.
Cover your IQOS ILUMA with the fabric Sleeve Plus. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while allowing you to carry it easily thanks to its lanyard.
Trays
Disposal Tray for used sticks that comfortably holds 20 sticks, available in 4 vibrant colors with an improved closure and sealing system, and reducing the odor from the used sticks.
Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.
The IQOS ILUMA PRIME is our premium device and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.
If your IQOS ILUMA doesn't start on its own then please(except for the IQOS ILUMA ONE model, which features holder and charger all in one):
- Check that you’re only using TEREA, DELIA and LEVIA sticks
- Make sure they’re being placed in the right direction in the holder
- Open the IQOS app and check if the autostart function has been accidentally deactivated
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
If the holder starts on its own without a TEREA stick inserted then please follow these steps:
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
- If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder
Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.
The one-year warranty covers manufacturing defects for IQOS ILUMA electronic devices. And electronic accessories for Power Adaptor, Charging Cable and IQOS Charging Docks.
What’s excluded from the warranty?
The following are excluded from the terms of your IQOS ILUMA warranty:
- Uninterrupted and error-free functionality of the product.
- Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
- Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
- Damage caused by misuse, power surge, improper handling, liquid contact or fire.
- Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
- Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
- Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
- Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
- Product containing fully or partially non-genuine parts.
- Product for which serial numbers have been removed or altered.
- Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty.
- Faults due to improper operation of “autostart” and/or “double-tap” features* that do not impact the functionality of the product.
* Please refer to the battery degradation section.
For IQOS ILUMA ONE simply tap the button on IQOS ILUMA ONE to check the battery level. If the bottom of the light strip flashes in yellow, it means that the battery is poorly charged.
Charge IQOS ILUMA ONE with the power adapter supplied with the device. For a full charge, connect the device for at least 75 minutes. When the charge is complete, all lights remain white fixed and then turn off.
- 4 white lights appear they mean that the battery is fully charged;
- 3 white lights appear they mean that the battery is 75% charged;
- 2 white lights appear they mean that the battery is charged at 50%;
- If 1 white light appear it indicates that the battery is charged at 25%.
- Make sure you only use official IQOS adapters and cables. Unofficial accessories may stop charging.
- Do not charge using a laptop: charging may also be interrupted.
- Always place the holder correctly inside the pocket charger.
- Check for any residue or dust on the holder that might interfere with the contacts of the holder and the pocket charger. If there is residue or dust, remove it from the holder before inserting it into the pocket magazine.
- Check that the pocket charger is fully charged before disconnecting the device.
- Check the charge level of your IQOS ILUMA ONE: After pressing the button, the status lights will show you the charge level.
- Use only the IQOS ILUMA ONE power supply and USB charging cable. The status lights will pulse while charging the pocket charger.
- Do not charge using a laptop. In this case charging may stop.
- Check the input of the device charging cable. If it is clogged, remove the residue by gently blowing from a distance.
- Connect the device to a wall outlet using an official IQOS adapter and cable: during charging, the lights will clear.
- A flashing red light on the pocket charger indicates that the holder’s charge is almost exhausted, we recommend that you insert the holder into the Pocket Charger and charge your device.
- If the pocket charger light continues to flash red, RESET by pressing the pocket charger button for 10 seconds. Hold it down until all the lights go out and then turn it back on. The reset will be confirmed when all lights flash briefly in white.
- Yellow light: in case you start flashing the yellow light on the holder, it means that the battery is low and the holder must be recharged.
- White lights: white lights can flash in two different situations and with different rhythms. When the white lights flash three times on the holder, it means that the temperature of IQOS ILUMA is not in the range within which you can use it properly. The operating temperature that you should keep is between 0 and 40 ºC. If white lights flash eight times, they indicate that the holder can only provide 1 experience.
-Red light: if the red light starts flashing on the holder, you must place the holder in the pocket charger and reset.
flashing red light indicates that the holder’s charge is almost exhausted. If the pocket charger light flashes once in red, it may indicate that you need to reset the device.
White light - Depending on whether it is flashing or fixed, it may have several meanings:
White flashing light: May indicate that the device (both the pocket charger and the holder) has been exposed to temperatures outside the operating range. It may take a few minutes for the device to return to a proper temperature between 0 ºC and 40 ºC.
More white flashing lights:
They indicate that the holder is in charge. If you quickly press the pocket charger button, the lights will stop flashing and turn on showing the charging level: two fixed lights indicate that the holder has enough charge for two consecutive experiences. A fixed light indicates that the holder has enough charge for an experience.
Fixed white lights (appearing after a short press of the pocket charger button): indicate the charging level of the pocket charger .
Flashing orange light: You must charge the device. 15 minutes of charging should be enough for the light to stop flashing. Make sure you charge the device with the included charging cable and power adapter.
White lights flashing on IQOS ILUMA holder:
They can indicate two different situations. The holder is preheating the tobacco stick or your experience is about to end. If the device has been exposed to extreme temperatures (both hot and cold), it may take a few minutes before it returns to the correct operating temperature that is between 0 ºC and 40 ºC.
The fixed white lights on the IQOS ILUMA holder (which appear after a short press of the holder button) indicate the battery level of the holder. Two lights on indicate that the holder has enough charge for two heated tobacco sticks. A light indicates that you have an experience.
Here is the meaning of the white lights on the IQOS ILUMA pocket charger.
White flashing light
It may indicate that the device has been exposed to temperatures outside the operating range. It may take a few minutes for the device to return to a proper temperature between 0 ºC and 40 ºC.
Fixed white lights (appearing after a short press of the pocket charger button), indicate the charging level of the pocket charger
The charge levels are indicated as follows:
- 4 white lights: the pocket charger has a charge of more than 75%.
- 3 white lights: The charge is between 50% and 75%.
- 2 white lights: The charge is between 25% and 50%.
- 1 white light: Charge is less than 25%.
We advise you to:
- Insert the IQOS ILUMA holder into the pocket charger.
- Press and hold the pocket charger button for 10 seconds to reset the device and turn it back on.
- Connect the pocket charger to a power outlet using an official adapter and charging cable.
- As you load the pocket charger, the lights on the charging bar will work. If the device is fully discharged, it may take up to 20 minutes before it starts charging. If the problem persists, you can launch the device diagnostic tool online.