You must be a registered user, if you want to place an order on IQOS.it. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register".
At the end of the registration, you will receive an SMS with a link to activate your profile within 24 hours.
Once this operation is completed, you can start your purchases and take advantage of many other advantages, such as a dedicated assistance service, special initiatives, ideas and advice on how to best use your IQOS.
If you already have an IQOS account, instead, it will be sufficient to click on "Enter", then enter the email address and password defined at the time of registration.
Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
At the end of the registration, you will receive an SMS with a link to activate your profile within 24 hours.
Once this operation is completed, you can start your purchases and take advantage of many other advantages, such as a dedicated assistance service, special initiatives, ideas and advice on how to best use your IQOS.
If you already have an IQOS account, instead, it will be sufficient to click on "Enter", then enter the email address and password defined at the time of registration.
Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
You can register directly on our website, in the “Sign in”/ “Register" section, by selecting "Register".
At the end of the registration, you will receive an SMS with a link to activate your profile within 24 hours.
If you have encountered any problems, you can contact our support service via the 800226042 toll-free number, available every day, from 07.00 to 22.00.
At the end of the registration, you will receive an SMS with a link to activate your profile within 24 hours.
If you have encountered any problems, you can contact our support service via the 800226042 toll-free number, available every day, from 07.00 to 22.00.
If you already have an IQOS account, just log in to your profile on the login page on iqos.com and enter your chosen email address and password during registration.
Forgot your password?
Click "Forgot your password?"
to receive an email that will allow you to create a new one.
Forgot your password?
Click "Forgot your password?"
to receive an email that will allow you to create a new one.
In order to change your account email address, you need first to login and visit your account page.
For updating your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.
For updating your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.
In order to change your password, you need first to login and visit your account page.
For updating your password, you can visit the “Password” section and click on the “edit” icon.
After confirming your current password, you can set a new one. If you have never set a password in the past, you will be asked to set a new one.
For updating your password, you can visit the “Password” section and click on the “edit” icon.
After confirming your current password, you can set a new one. If you have never set a password in the past, you will be asked to set a new one.
You can update your address at any time via your customer account.
You can access your customer account on iqos.com on your account detail.
After logging in, please navigate to "My Details" and then "My Addresses" to change your address.
You can access your customer account on iqos.com on your account detail.
After logging in, please navigate to "My Details" and then "My Addresses" to change your address.
Please proceed as follows:
- Please visit iqos.com andlog in to your account using your e-mail address and password.
- In your account, open "My Details" and click then on “Delete account”
- In the “Delete account” area, you’ll need to confirm deletion of your account with a click.
If you have forgotten your password, you can click on the “forgot password” button in login page and follow the instructions.
In isolated cases, there may be identification problems during the age verification, in case you have any question, please reach us.
If you have not received confirmation by SMS, please Check that you have entered the correct mobile number.
If an error message appears during registration (entry field marked red), then you haven’t entered the information completely or there is a typo.
If you are unable to complete the registration, you will receive a specific error message (for example if you have entered an invalid email address or if you are trying to register again using the same email address). In these cases, follow the instructions in the error report.
If you are unable to complete the registration, you will receive a specific error message (for example if you have entered an invalid email address or if you are trying to register again using the same email address). In these cases, follow the instructions in the error report.
After completing the order, the shipping address cannot be changed.
Age verification is mandatory especially when you access our website and bot services.
Our iqos.com website is aimed exclusively at adults resident in Italy who are users of IQOS or smokers or users of other nicotine products. IQOS is not a product for quitting smoking or using other products with nicotine. By interacting with our site iqos.com you confirm that you are of age and smoker or user of IQOS or user of other product with nicotine.
Our iqos.com website is aimed exclusively at adults resident in Italy who are users of IQOS or smokers or users of other nicotine products. IQOS is not a product for quitting smoking or using other products with nicotine. By interacting with our site iqos.com you confirm that you are of age and smoker or user of IQOS or user of other product with nicotine.
You may not be able to complete the age verification procedure properly since you are 18 years old.
Our iqos.com website is aimed exclusively at adults resident in Italy who are users of IQOS or smokers or users of other nicotine products.
IQOS is not a product for quitting smoking or using other products with nicotine. By interacting with our site iqos.com you confirm that you are of age and smoker or user of IQOS or user of other product with nicotine.
Our iqos.com website is aimed exclusively at adults resident in Italy who are users of IQOS or smokers or users of other nicotine products.
IQOS is not a product for quitting smoking or using other products with nicotine. By interacting with our site iqos.com you confirm that you are of age and smoker or user of IQOS or user of other product with nicotine.
It is very important to emphasize that we respect the privacy of our consumers and that we take this very seriously. We only use your information in accordance with applicable data protection laws.
For information about how Philip Morris processes your personal data and the rights the consumer may exercise, please see the Philip Morris Privacy Policy.
For information about how Philip Morris processes your personal data and the rights the consumer may exercise, please see the Philip Morris Privacy Policy.
You have the right to request us to delete your information, as we respect that you might no longer be willing to continue a consumer relationship with us. In this case, we shall review whether we have any pending activities, such as open orders, lent device, device warranties etc., that we will need to close prior to deleting your consumer profile.
Keep in mind that:
Keep in mind that:
- By deleting your consumer profile, together with your consumer data, you won’t be able to log-in to your account anymore.
- Within the next 3 days following this request, an e-mail will be sent to you, confirming the status of your request.
You can revoke your direct marketing consent at any time by accessing your profile, or by contacting Customer Service. You may also use the unsubscribe link provided at the footer to the marketing emails sent to you.
You may revoke your consent to carry out profiling activities on the basis of your preferences, interests, behaviour and socio-demographic analyses in order to receive an increasingly personalised experience at any time by accessing your profile, or by contacting Customer Service.