At the end of the registration, you will receive an SMS with a link to activate your profile within 24 hours.
Once this operation is completed, you can start your purchases and take advantage of many other advantages, such as a dedicated assistance service, special initiatives, ideas and advice on how to best use your IQOS.
If you already have an IQOS account, instead, it will be sufficient to click on "Enter", then enter the email address and password defined at the time of registration.
Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
At the end of the registration, you will receive an SMS with a link to activate your profile within 24 hours.
If you have encountered any problems, you can contact our support service via the 800226042 toll-free number, available every day, from 07.00 to 22.00.
Forgot your password?
Click "Forgot your password?"
to receive an email that will allow you to create a new one.
For updating your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.
For updating your password, you can visit the “Password” section and click on the “edit” icon.
After confirming your current password, you can set a new one. If you have never set a password in the past, you will be asked to set a new one.
You can access your customer account on iqos.com on your account detail.
After logging in, please navigate to "My Details" and then "My Addresses" to change your address.
- Please visit iqos.com andlog in to your account using your e-mail address and password.
- In your account, open "My Details" and click then on “Delete account”
- In the “Delete account” area, you’ll need to confirm deletion of your account with a click.
If you are unable to complete the registration, you will receive a specific error message (for example if you have entered an invalid email address or if you are trying to register again using the same email address). In these cases, follow the instructions in the error report.
Our iqos.com website is aimed exclusively at adults resident in Italy who are users of IQOS or smokers or users of other nicotine products. IQOS is not a product for quitting smoking or using other products with nicotine. By interacting with our site iqos.com you confirm that you are of age and smoker or user of IQOS or user of other product with nicotine.
Our iqos.com website is aimed exclusively at adults resident in Italy who are users of IQOS or smokers or users of other nicotine products.
IQOS is not a product for quitting smoking or using other products with nicotine. By interacting with our site iqos.com you confirm that you are of age and smoker or user of IQOS or user of other product with nicotine.
For information about how Philip Morris processes your personal data and the rights the consumer may exercise, please see the Philip Morris Privacy Policy.
Keep in mind that:
- By deleting your consumer profile, together with your consumer data, you won’t be able to log-in to your account anymore.
- Within the next 3 days following this request, an e-mail will be sent to you, confirming the status of your request.