1. Press IQOS 3 Multi Button for 1 second
2. The Battery Status lights will turn on and indicate the level of charge
The lights will fade in and out to confirm a reset.
- At the start of heating (once you press the Button to start)
- When the experience is nearly complete (30 seconds prior the end)
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care or ask for assistance at the nearest IQOS store.
Follow these steps to clean your IQOS 3 MULTI:
- Remove the cap by sliding it up.
- Gently tap the hood on a table. Use an IQOS cleaning stick and run it through the hood to remove any remaining tobacco residue.
- Do the same with the device. Avoid straining the foil.
- Insert the cap back into the device correctly.
- Press the button on the IQOS 3 MULTI for 4 seconds to turn the device on or off.
- Briefly press the button to check the charge level.
- If the yellow light comes on, you must charge the device.
- Use only the appropriate IQOS 3 MULTI USB adapter and charging cable.
- When charging the device, the lights will flash.
- Make sure your IQOS 3 MULTI is fully charged so you can use it up to 20 times.
IQOS ILUMA ONE is a device featuring the SMARTCORE INDUCTION SYSTEMTM induction technology. Without a heating blade, it does not require any cleaning. An all-in-one design offers up to 20 consecutive uses with a single holder refill.
Lil SOLID Ez is the new device introduced by IQOS. It heats tobacco sticks from the inside through a resistant pin. All-in-one, lightweight, and handy, it offers up to 25 uses on a single charge* and 3 consecutive uses with no waiting time.
*Battery life may depend on its state of wear and tear and usage habits.
If you have concerns about using and cleaning your device or other questions, please check out our IQOS 3 MULTI support section for more information.
Suppose the legal warranty and any malfunctions still covering your device are confirmed as a conformity defect. In that case, you may be eligible to have the device replaced with models currently on the market.