IQOS custom engraving service is a service that allows you to personalize a new IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA i PRIME device by engraving.
Through the custom engraving service, the device will be engraved with the latest laser Engraving technologies through a special machine that will make the IQOS ILUMA device unique.
Through IQOS' custom engraving service, a maximum of 7 characters can be engraved, your choice of numbers, letters, symbols, initials, words and short phrases.
A maximum of 7 characters may be engraved, your choice of: letters, numbers, punctuation.
The service is available for IQOS ILUMA i PRIME, IQOS ILUMA and IQOS ILUMA ONE. Limited editions and devices in the “try first and pay later” initiative will not be eligible for engraving. Custom engraving cannot be applied to separately purchased accessories.
The service is free of charge in case of a first IQOS device, for those who already have a tobacco heater from IQOS the service costs 5 euros.
Orders containing a device customized by engraving may require longer shipping times aimed at the proper implementation of the engraving requested by the customer.
No, it’s not possible to choose express shipping for clearly customized products if custom engraving is requested.
No, you cannot use the COD (cash on delivery) / COD payment method for customized IQOS ILUMA products.
In accordance with Article 59(1)(c) of the Consumer Code (Legislative Decree No. 206 of September 6, 2005), the right of withdrawal is excluded for personalized products. This means that once the engraving service has been used, the device cannot be exchanged, returned or refunded unless it has conformity defects-in which case the legal warranty on defective products continues to apply.