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YOU&IQOS
Everything you need
to get the most from your IQOS or Lil SOLID Ez.
For which device do you want information?
Family ILUMA
Lil SOLID Ez
How to best use your IQOS ILUMA?
Here are some tips to get the best taste experience.
-
Use your
IQOS ILUMA exclusively. -
Start your experience
after 2 vibrations. -
Take time
between puffs.
Leave old habits behind.
Cigarettes
E-cigarettes
Other devices
Cigarettes
The IQOS ILUMA experience is completely different from cigarettes.
Cigarettes burn tobacco at very high temperatures. IQOS ILUMA heats tobacco sticks from the inside instead of burning them, at a much lower temperature, without combustion but with a consistent taste experience.
IQOS ILUMA can also heat aroma sticks without tobacco and with nicotine.
In both cases it produces less odor than cigarettes.
E-cigarettes
Although both involve no combustion, IQOS is very different from an electronic cigarette.
Electronic cigarettes heat liquids that may contain nicotine, an addictive substance extracted from the tobacco plant and mixed with glycerin, propylene glycol, and food flavorings, creating flavored vapor.
IQOS ILUMA, on the other hand, is a device that heats tobacco sticks to deliver their true taste, without smoke and ash. The stick consists of a blend containing water and glycerin, producing a tobacco vapor. Nicotine is therefore derived directly from the tobacco plant and is not added.
IQOS ILUMA also heats aroma sticks without tobacco and with nicotine.
Unlike the electronic cigarette, it therefore never uses inhalation liquids.
Other devices
If you are used to using other devices that heat tobacco sticks or flavor sticks, it's important to be ready for a different experience with IQOS ILUMA.
In fact, IQOS ILUMA has features that set it apart from many others, notably:
- It's easy to use, doesn't require cleaning like previous models, and has no blade.
- It allows the longest* usage in its category, up to 6 minutes or 14 draws depending on which event occurs first: equivalent to the duration of a cigarette.
- With IQOS ILUMA and IQOS ILUMA PRIME models, you can have 2 consecutive experiences without waiting times, and up to 20 with IQOS ILUMA ONE.
*By «average consumption time» we mean the average duration of the consumption experience of the individual products that make up the TEREA and LEVIA range, calculated by the sector authorities (Customs and Monopolies Agency) for tax purposes.
Maybe you didn't know that excellence is in the details.
The superiority of IQOS ILUMA is evident in all its peculiarities: discover even its most hidden features.
Choose the device and discover functionalities.
IQOS ILUMA ONE
IQOS ILUMA
IQOS ILUMA PRIME
Soft Reset
If your device happens to freeze, start with a soft reset.
- Simply press the button for 10 seconds; release the button, and all the lights will turn off and then blink twice. The lights will then come back on to confirm the reset.
Device Reset
If yours isn't working even though it's charged, you'll need to reset it. Here's how:
- Press the button until the lights will be off
- Release the button; the battery lights will turn off, blink twice, and then come back on, indicating that the initialization has been successful.
Automatic start
The IQOS ILUMA holder begins preheating automatically upon insertion of a SMARTCORE STICK™. This feature can be disabled through the IQOS app.
Lift Up function
Want to know how many uses you have left before needing to recharge the device?
Lift the holder towards you when you're not using IQOS, the lights will indicate the number of remaining uses.
Soft Reset
If your device gets stuck, start by trying a soft reset.
- Place the Holder into the Pocket Charger and press the button for 10 seconds; then release the button, and all lights will turn off and blink twice. The lights will come back on to confirm the reset.
Device Reset
If yours still isn't working even when fully charged, you'll need to perform a reset. Here's how:
- Press the Pocket Charger button until the lights go out.
- Release the button; the battery lights will turn off, blink twice, and then come back on, indicating that the initialization has been successful.
Automatic start
The IQOS ILUMA PRIME holder begins preheating automatically upon insertion of a SMARTCORE STICK™. This feature can be disabled through the IQOS app.
Lift Up function
Want to know how many uses you have left before needing to recharge the device?
Lift the holder towards you when you're not using IQOS, the lights will indicate the number of remaining uses.
Soft Reset
If your device gets stuck, start by trying a soft reset.
- Place the Holder into the Pocket Charger and press the button for 10 seconds; then release the button, and all lights will turn off and blink twice. The lights will come back on to confirm the reset.
Device Reset
If yours still isn't working even when fully charged, you'll need to perform a reset. Here's how:
- Press the Pocket Charger button until the lights go out.
- Release the button; the battery lights will turn off, blink twice, and then come back on, indicating that the initialization has been successful.
Did you know we're with you wherever you go? We support you even outside Italy
with the IQOS International Assistance service.
Additionally, we also offer a replacement for broken IQOS devices, where applicable.
Your first steps with IQOS ILUMA
Using IQOS ILUMA is easy. Learn how to use, charge your IQOS, and find quick tips.
Discover IQOS CLUB, a world of advantages designed for you.
Join the IQOS CLUB to access exclusive benefits and privileges, special content and original experiences
How to join? It's simple.
-
How to earn points
You can do it in many ways: discover new content, invite adult smoking friends and share your experience in the community. If you haven't already done so, redeem your 100 point Welcome Bonus.
-
Test your knowledge
Complete the YOU&IQOS mission which allows you to get up to 500 points in 10 days*.
*valid for consumers who purchased their first IQOS ILUMA device after June 3, 2024 and within 30 days of purchase. -
Use points
Request the products in the catalog as accessories or devices and receive them at your home, in IQOS stores and participating tobacconists.
All information on how to use your points and the benefits for each level are provided in the specific section.
Do you have any other questions?
Speak with one of our IQOS Experts.
The YOU&IQOS service is always here for you.
You have many ways to reach out to us.
-
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just write a message and you will be back within seconds.
Let’s chat -
-
Sometimes you just want to hear a human voice.
We get it. That’s why our phone support line
connects you directly to an IQOS expert.
Get in touch
How to best use your Lil SOLID Ez?
Here are some tips to get the best taste experience.
-
Use your Lil SOLID Ez
exclusively. -
Start your experience
after 2 vibrations -
Don't take draws
too close together.
Leave old habits behind with Lil SOLID Ez.
Cigarettes
E-cigarettes
A different heated tobacco device
Cigarettes
The Lil SOLID Ez experience is entirely different from cigarettes.
Cigarettes burn tobacco at very high temperatures. Lil SOLID Ez heats tobacco sticks from the inside instead of burning them at a much lower temperature, with no combustion but a consistent taste experience.
It produces less smell than cigarettes.
E-cigarettes
Although both are non-combustion, Lil SOLID Ez is very different from an electronic cigarette.
Electronic cigarettes heat liquids that may contain nicotine, an addictive substance extracted from the tobacco plant and mixed with glycerin, propylene glycol, and food flavorings, creating a flavored vapor.
Lil SOLID Ez is a device that heats tobacco sticks to offer an authentic taste without smoke and ash; therefore, it has no combustion and leaves no tobacco residue in your pocket or purse.
A different heated tobacco device.
If you are used to using other tobacco heaters, you must be ready for a different experience with Lil SOLID Ez.
Lil SOLID Ez has features that make it different from many others:
- it is easy to use and has an automatic cleaning system
- it is an all-in-one device that offers 25 user experiences on a full charge*
- it is possible to have three consecutive use experiences with no waiting time between each one
- when used correctly, it lasts up to 5 minutes or 14 pulls, depending on which event occurs first.
**Depending on deterioration of battery performance and conditions of use and based on manufacturers’ statements.
What you didn't know about your Lil SOLID Ez
Discover all the distinctive Lil SOLID Ez features, even the hidden ones.
Find out more about your new Lil SOLID Ez
Automatic Cleaning
Did you know that Lil SOLID Ez cleans itself? The device's automatic cleaning system uses heat for less than two minutes.
Here are the 3 simple steps to follow:
- 1. Press the power button 5 times.
- 2. The orange light will flash for 90 seconds, and cleaning will proceed automatically.
Charging
Lil SOLID Ez is an all-in-one device without a pocket charger.
Press the button on the side or plug the device into the charging port. The LED colors will tell you the battery's status.
Customization
Unlike the previous model, the new Lil SOLID Ez can be customized and protected with the colored cap available in 9 different colors.
Did you know that we are available wherever you go?
With the IQOS International Support service, we support you even outside of Italy.
We also offer you a replacement of your broken Lil SOLID Ez, where applicable.
First steps with Lil SOLID Ez
Learn how to use, clean, charge and easily take care of your Lil SOLID Ez.
Discover IQOS CLUB, a universe of benefits designed just for you.
Like the other devices in the IQOS family, Lil SOLID Ez gives you access to all the benefits of the IQOS Club,
such as exclusive privileges, unique content, and original experiences. Want to know how? It's simple.
-
Earn and collect points
You can do it in many ways: discover new content, invite adult smoking friends and share your experience in the community. If you haven't already done so, redeem your 100 point Welcome Bonus.
-
Test your knowledge
Complete the YOU&IQOS mission which allows you to get up to 700 points in 10 days*.
*valid for consumers who purchased their first IQOS ILUMA device after July 2, 2024 and within 30 days of purchase. -
Use your points
Request products from the catalog, such as accessories or devices and receive them at your home, IQOS stores and participating tobacconists.
All information on how to use your points and the benefits for each level are provided in the specific section.
Do you have any other questions?
Chat with our IQOS Experts.
The "IQOS with you" service is always here for you.
You have many ways to reach out to us.
-
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just send them a message and they’ll say hello within seconds.
Let’s chat -
-
Sometimes you just want to hear a human voice.
We get it. That’s why our phone support line
connects you directly to an IQOS expert.
Get in touch
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