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Warranty and its advantages
Your IQOS is covered by a two-year warranty
The product warranty covers malfunctions due to defects in conformity existing at the time of delivery of the goods, i.e. when the device or one of its components is defective in terms of materials or workmanship.
What the warranty covers
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Malfunctions due to defects in conformity, relating to materials or manufacturing.
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In the event of malfunctions due to defects in conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the delivery date* in accordance with the law (consumer code).
What the warranty doesn't cover
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Ordinary wear and tear and improper use of the product.
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Cosmetic damage such as scratches, dents, and breaks in the outer plastic support.
*In the absence of proof of purchase, we reserve the right to consider the product's manufacturing date as the warranty's effective date. In the event of multiple replacements, the delivery date from which the two-year warranty begins is that of the first device purchased.
Register your IQOS on iqos.com and get benefits
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quick replacement with courier
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International assistance with IQOS support and device replacement services, wherever you are in the world
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access to limited editions and exclusive offers
International Assistance, to help you wherever you are in the world.
We're available in over 64 countries, every day from 7:00 a.m. to 10:00 p.m. For assistance or a replacement for your IQOS, simply contact us: if the problem is covered under warranty, you'll receive a new device as soon as possible.
Where can you contact us?
Don't worry, our international support team is just a phone call away. Call 00 800 2559 2559*.
How do you access the service?
All you need to do is register with IQOS and connect the device to your account before leaving.
Where in the world am I covered by international assistance service?
Our service is available in 64 countries worldwide:
Western and Northern Europe
Eastern Europe and the Balkans
Middle East and North Africa
Asia and the Pacific
Americas
*Please refer to your telephone operator for the applicable rates.
Discover the IQOS warranty for each device
IQOS ILUMA i PRIME
Your IQOS device is covered by:
2-year warranty
Useful documents and links
Risoluzione dei problemi
IQOS ILUMA i
Your IQOS device is covered by:
2-year warranty
Useful documents and links
Risoluzione dei problemi
IQOS ILUMA i ONE
Your IQOS device is covered by:
2-year warranty
Useful documents and links
Risoluzione dei problemi
IQOS ILUMA PRIME
Your IQOS device is covered by:
2-year warranty
Useful documents and links
Risoluzione dei problemi
IQOS ILUMA
Your IQOS device is covered by:
2-year warranty
Useful documents and links
Risoluzione dei problemi
IQOS ILUMA ONE
Your IQOS device is covered by:
2-year warranty
Useful documents and links
Risoluzione dei problemi
Have a question about warranty and replacement?
Search for the answer on the FAQ page.
Go to the FAQs
Quick fixes to common device problems
Something we haven’t covered?
Registration