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Warranty & its benefits
Important information
Read the Good Conversion Practices for PMI’s Smoke-free Products.
We will cover your IQOS with a 2 years warranty.
The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.
Express Delivery.
If your IQOS is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
What do we cover with the IOQS warranty?
The product warranty covers malfunctions due to conformity defects existing at the time of delivery of the good, i.e. when the device or one of its components is found to be defective in terms of materials or manufacture. This excludes damage caused by ordinary wear and tear or improper use of the product as well as cosmetic damage such as scratches, dents, and cracks in the outer plastic backing. In case of malfunctions due to conformity defects (in terms of materials or manufacture) existing at the time of delivery of the good, we will replace the defective component within the first two years from the date of delivery according to the law (Consumer Code). In the absence of a proof of purchase, we reserve the right to consider the date of manufacture of the product as the starting date of validity of the warranty. In the case of more than one replacement, the delivery date from which the two-year warranty begins is the date of the first device purchased.
Register your IQOS at iqos.com and get benefits such as:
- fast replacement by courier
- international support with IQOS support and device replacement services, wherever you are in the world
- access to limited editions and exclusive offers
If you purchased your IQOS device on our website, your device is automatically registered, so you can start enjoying all the extra benefits from day one.
International assistance, to help you wherever you are in the world.
With coverage of more than 65 countries and available to you every day from 7 a.m. to 10 p.m., if you need help troubleshooting or replacing your device, all you have to do is get in touch with us. We are here to help you solve any problem with your IQOS. And if the problem is covered by the warranty, we will provide you with a new IQOS as soon as possible.
Are you abroad and need help with your IQOS device?
Don't worry, our international service team is only a phone call away. Call 00 800 2559 2559*.
*Please refer to your telephone operator for rates to apply.
How do you access the IQOS international support service?
You just need to be registered with IQOS and have connected the device to your account before you leave.
In what part of the world am I covered by international service?
Our service is available in more than 65 countries around the world:
-Austria
-Bulgaria
-Canary Island
-Denmark
-Estonia
-France
-Germany
-Greece
-Hungary
-Italy
-Lithuania
-Monaco
-Netherlands
-Munich
-Holland
-Poland
-Portugal
-Romania
-Spain
-Sweden
-Switzerland
-UK
-Bulgaria
-Slovenia
-Czech Republic
-Slovak Republic
-Latvia
-Cyprus
-Croatia
-Andorra
-Albania
-Bosnia Herzegovina
-Georgia
-Armenia
-Israel
-Kazakhstan
-Kyrgyzstan
-Macedonia
-Montenegro
-Russia
-Serbia
-Ukraine
-Moldova
-Bahrain
-Egypt
-Jordan
-Kuwait
-Lebanon
-Marocco
-Saudi Arabia
-T. Cyprus
-Tunisia
-UAE
-Japan
-New Zealand
-South Korea
-Philipenes
-Malaysia
-Maldives
-Indonesia
-Palestine
-South Africa
-Aruba
-La Reunion
-Canada
-Colombia
-Costa Rica
-Curacao
-Mexico
-Guatemala
-Dominican Republic
Registration