Please note this website is intended for Italy, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
Care you can count on.
Select your Kit
Your first steps with IQOS ILUMA PRIME
Using IQOS ILUMA PRIME is easy. Learn how to use, charge your IQOS, and find quick tips.
Troubleshooting
Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your IQOS ILUMA PRIME may have on your own.
Warranty & benefits
Find out more about IQOS warranty, when it starts and what it covers.
Express Delivery
If your IQOS ILUMA PRIME is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
International assistance
Are you traveling abroad? In case of problems with IQOS ILUMA PRIME, our telephone international assistance is available for you in more than 65 countries. Register your IQOS and travel in comfort.
Travelling with IQOS
Discover the guide with useful information on how to travel with your tobacco heating device. You’ll find advice on how to use and carry your IQOS devices during your next trip.
IQOS App and firmware upgrade
We are constantly improving the technologies in your device. To make sure you always have the best possible experience, check if the latest firmware update is available.
Registration