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Using IQOS ILUMA PRIME is easy. Learn how to use, charge your IQOS, and find quick tips.
Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your IQOS ILUMA PRIME may have on your own.
Find out more about IQOS warranty, when it starts and what it covers.
If your IQOS ILUMA PRIME is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
Are you traveling abroad? In case of problems with IQOS ILUMA PRIME, our telephone international assistance is available for you in more than 40 countries! Register your IQOS and travel in comfort.
We are constantly improving the technologies in your device. To make sure you always have the best possible experience, check if the latest firmware update is available.
Need further help? Send us an email and we’ll get back to you very quickly.
Something we haven’t covered?
There are several ways you can reach us.
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
