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CONTINUE
You have 3 ways to update the firmware
Come to IQOS stores
You can receive support at all IQOS stores, booking an appointment with a Shop Assistant or, alternatively, by going directly to one of the many official retailers in the area.
Discovery more
Proceed with the IQOS App
Proceed independently by downloading the IQOS App, pair your IQOS by connecting it to the app via USB cable and update the firmware. It only takes a few minutes.
If you have any doubts about how our app works, visit Dedicated FAQs.
Download the IQOS App with PC
Download the IQOS App on Android
Visit the IQOS web App in browser
Click on «IQOS web App» and visit the IQOS App directly from your browser. If you are using an iOS device, you will first need to download the Bluefy browser from the Bluetooth-enabled Apple store.
Call the Call Center
One of our IQOS Experts is at your complete disposal to help you remotely update your IQOS.
The service is active 7/7 at the number 800 22 60 42
You can receive support at all IQOS stores, booking an appointment with a Shop Assistant or, alternatively, by going directly to one of the many official retailers in the area.
Discovery more
Proceed independently by downloading the IQOS App, pair your IQOS by connecting it to the app via USB cable and update the firmware. It only takes a few minutes.
If you have any doubts about how our app works, visit Dedicated FAQs.
Download the IQOS App with PC
Download the IQOS App on Android
Visit the IQOS web App in browser
Click on «IQOS web App» and visit the IQOS App directly from your browser. If you are using an iOS device, you will first need to download the Bluefy browser from the Bluetooth-enabled Apple store.
One of our IQOS Experts is at your complete disposal to help you remotely update your IQOS.
The service is active 7/7 at the number 800 22 60 42
Find the nearest store or authorized reseller
You can get support for updating your IQOS at an IQOS store or authorized reseller. Just enter your address and quickly find the one closest to you.
Registration