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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

IQOS Support - FAQs

You can get International Assistance by calling 00 800 2559 2559 if you are in one of the following countries: -Danimarca -Francia -Germania -Grecia -Italia -Lituania -Monaco -Olanda -Polonia -Portogallo -Romania -Spagna -Svizzera -Regno Unito -Bulgaria -Slovenia -Repubblica Ceca -Slovacchia -Latvia -Cipro -Croazia -Andorra -Albania -Bosnia Erzegovina -Svezia -Armenia -Israele -Kazakistan -Russia -Serbia -Moldavia -Giappone -Nuova Zelanda -Korea del sud -Malesia -Indonesia -Sud Africa -La Rèunion -Canada -Colombia -Curacao -Guatemala -Repubblica Dominicana

Choose the technical assistance designed to be close to you at any time.
The IQOS experts are available every day. They can answer all your questions and inquiries; on IQOS and give you tips on how to use it.

IQOS Solver, on the Support page of

Live Chat, available every day from 9 to 20

Call us on the toll-free number, available every day from 7 to 22: 800226042

Contact us via Email to:

Write us on Twitter @IQOS_Support_it


You can also receive assistance at one of our IQOS Shops, click here to check the opening hours.
We recommend you to consult the Support pages for your device on to find all the information you need.

Alternatively, you can contact the International Support number by calling 00 800 2559 2559, we are at your disposal every day from 7 am to 10 pm.
If your IQOS breaks or gets damaged during a trip you need to check if the warranty is still valid by going to your nearest IQOS shop or by calling the toll free number 800226042. If you are abroad, you can check if your device is covered by the warranty by calling the international assistance.
International support is a service available to registered users. It is designed to assist users with IQOS devices when they are abroad.

IQOS International Support is a free service that is valid as long as your IQOS warranty is valid in the country where you purchased the device. If you are on vacation or a business trip in a country where IQOS is available and your device gets damaged, call 00 800 2559 2559*. We are available every day from 7:00 a.m. to 10:00 p.m.
Do you need support for your IQOS when traveling abroad? IQOS international support offers everything you need. If you meet the requirements and are in a country where IQOS is available, we will replace your device*.

You can call 00 800 2559 2559*. We are available every day from 07:00 to 22:00.

*Service options, availability of the IQOS device and its components, and response and delivery times may vary by country. Terms and conditions apply.
Our IQOS international service is currently available in more than 65 countries on five continents:
  • Europe
  • Middle East
  • Asia
  • Latin America
  • Africa
Before you start your holiday, carefully check the deductibles on heated tobacco products set by the country's authorities where you plan to travel.
International support is a free service covered under the IQOS warranty and is available to users during the 24-month warranty period.
IQOS international support is free of charge. The only requirement to benefit from this service is to register your device. Register your device to receive international assistance if you still need to do so.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.