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myIQOS

IQOS ILUMA i - FAQs

IQOS ILUMA i PRIME is our latest heating device with a range of advanced features so you can enjoy your experience in a flexible way. It provides a clean, seamless, and pleasurable experience with the bladeless SMARTCORE INDUCTION SYSTEM®.

IQOS ILUMA i PRIME devices are equipped with the new Touch Screen so that you can quickly get see the information about your experience:

  • pre-heating status (duration, completion)
  • time left for your experience
  • number of available experiences (one or two)
  • battery status
  • availability of Pause mode

With IQOS ILUMA i PRIME devices you will also enjoy some advanced features, such as:

  • A constant experience with a maximum of 3 consecutive uses*
    * The third use depends on the remaining charge of the device. Available in Performance mode only. If Pause was activated during one of the first two uses, the third use will not be available.
  • Pause your experience and resume it
  • Adaptable Holder battery with 2 FlexBattery modes

IQOS ILUMA i devices are designed to be used only with SMARTCORE STICK®

Please see the Important Information for more details.

IQOS ILUMA PRIME and IQOS ILUMA i PRIME - are smoke-free alternatives to cigarettes that use our bladeless SMARTCORE INDUCTION SYSTEM®.
IQOS ILUMA i PRIME is the next generation of IQOS ILUMA heating devices.

  • What’s new with IQOS ILUMA i PRIME?
    • New Touch Screen to quickly get the information about your experience:
    • pre-heating status (duration, completion)
    • time left for your experience
    • number of available experiences (one or two)
  • Additional new advanced features to adapt your experience to your usage:
    • Pause your experience with Pause Mode feature
    • Adjust the Holder battery mode with FlexBattery feature

Yes, they are compatible. You can charge your IQOS ILUMA i PRIME Holder in IQOS ILUMA PRIME Pocket Charger and vice versa. The charging cable and AC Power Adaptor are the same.
You can charge your IQOS ILUMA i PRIME Holder with IQOS ILUMA devices and vice versa (applicable for IQOS ILUMA and IQOS ILUMA PRIME).

You can use the charging cable and AC Power Adaptor from IQOS ILUMA devices to charge IQOS ILUMA i PRIME devices. Also, the accessories of IQOS ILUMA are compatible with IQOS ILUMA i PRIME corresponding devices and vice versa.

Yes, you can use AC Power Adaptor from the previous generation IQOS devices (IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, IQOS ILUMA). The required charging cable is type C cable.
For optimal charging, just ensure that your AC Power Adaptor:

  • supplies 10W (5V 2A - 5 Volts; 2 Ampers)
  • has the safety certification mark (it is indicated on the power adaptor by PSE conformity symbol)
  • You can check the power information of the AC Power Adaptor on the packaging or on the power adaptor itself.

No, the AC adapter for IQOS ILUMA i is no longer sold with the device.
We do this to lower the selling price, reduce e-waste generation and decrease our carbon footprint.
It is now sold separately: if you purchase IQOS for the first time, you can buy the original AC adapter for IQOS ILUMA i in the IQOS Stores.
There are also alternatives such as using the AC power adapter from previous IQOS devices or a certified AC adapter from other brands (with safety certification).

AC Power Adaptor is now sold separately.

For safe use and optimal charging, you have three options:

  1. use AC Power Adaptor from the previous IQOS devices (IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, IQOS ILUMA).
  2. purchase it separately in IQOS stores or on iqos.com
  3. use a 3rd party Certified AC Power Adaptor (5V 2A with the safety certification mark – widely available in major convenience stores)

If you use a 3rd party Certified AC Power Adaptor, please, ensure it:

  • supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC Power Adaptor itself).
  • has the safety certification mark (it is indicated on the AC Power Adaptor by PSE conformity symbol)
  • is compatible with the IQOS cable (type C)
  • is not using lower power. It will increase the charging time, may cause unproper charging, malfunction or may pose safety risks.
  • You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself. Regardless the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.

Available only for IQOS ILUMA i PRIME devices, Pause Mode is an advanced feature of IQOS ILUMA i PRIME devices that enables to pause your experience for up to 8 minutes, and resume it.
If you do not re-activate your experience within 8 mins, the Holder will automatically switch off and the experience will end.
Use Touch Screen to see if Pause Mode is available:

In Performance Mode, during the first 3 minutes or 8 puffs of the experience.
for one of the two consecutive uses in Performance Mode (default setting).

How to use:

  • Swipe down across the entire Touch Screen to pause. A vibration will indicate when the pause starts.
  • During the pause, the LEDs on the Touch Screen will fade out one by one (counter clockwise) from 12pm position as the pause duration count down.
  • If experience is not resumed within 8 min, Holder will turn off. 1 vibration will indicate when pause is close to the end.
  • Swipe up across entire Touch Screen to resume the experience. Note that when Pause Mode is activated the experience is limited to 14 puffs (including all puffs before and after the pause).
  • After the experience is resumed, the preheating will take on average 20 sec – Touch Screen will be showing light completing its round.
  • Vibration and light guide will indicate that the Holder is ready for use.

Available only for IQOS ILUMA i PRIME devices, FlexBattery is an advanced feature of IQOS ILUMA i PRIME devices that enables to use your Holder battery either in Performance Mode or in Eco Mode.
Your device is set up in Performance Mode by default, but you can change it to Eco Mode through IQOS App.

Performance Mode (default):

  • 2 consecutive uses with 1 pause for one of them.
  • or up to 3 consecutive uses without pause.

Note: the screen will not show 3rd available experience.
After 2nd experience, the screen will show one more available experience (one dash).
When no more experiences are available, the screen will indicate the number “0”.

Eco Mode (to be activated in IQOS App):

  • Your Holder will be set for a single use only, lasting up to 6 minutes. 
  • Pause Mode is not available in this mode.​
  • This battery mode shall be set through the IQOS app. Increases the lifespan of the Holder battery by up to one year (only when fully used on Eco Mode throughout the lifespan of the Holder and may vary depending on personal consumption).

1. Switch on the device - press and hold the button on the pocket loader for 4 seconds, then release it; the status lights on the pocket loader and the status lights on the holder will slowly turn on.

2. Insert the holder into the pocket loader and close it to load. The pocket charger status light will show the battery level.

3. Insert SMARTCORE STICK® (TEREA, LEVIA, DELIA) up to the line on the filter until the holder vibrates.

4. Preheating starts automatically (Auto Power On) or by scrolling up on the touch screen. The touch screen will show the preheating status (approx. 20 seconds)

5. second vibration - you can start using

6. The circular LED on the touch screen will indicate the time left until the end of the experience

7. Experience almost complete - the holder will vibrate to indicate the last 30 seconds or the last 2 shots.

8. Remove the used SMARTCORE STICK® and dispose of it according to the warnings and safety instructions.

9. Insert the holder into the pocket loader to recharge. During use, the touch screen will indicate the availability of Pause mode: scroll down to pause. Swipe upwards to resume.

a. Available within the first 3 minutes or 8 shots from the start of the experience.

b. Pause mode will be available for one of two consecutive uses in Performance mode (default)

c. If the holder is used 2 consecutive times, Pause mode will only be available for 1 of them.

To charge the pocket charger:

  • Before first use, fully charge the pocket charger from an electrical outlet with a compatible AC power adapter (5V, 2A, type C output) and a type C charging cable*.
  • A full charge takes approximately 135 minutes (2 hours and 15 minutes). You can charge the IQOS ILUMA i PRIME pocket charger with or without the holder inserted. It can take up to 10 minutes to fully charge the holder for the first time (after opening the pack) or after a long period of inactivity. This is normal. The IQOS ILUMA i PRIME pocket charger does not require a full charge to function, however it is recommended to fully charge it before first use.

To charge the holder:

  • Insert the holder into the pocket charger to charge and close it. The status light on the holder will show the charge level reached. If the battery is exhausted, the touch screen will show the following sign (zero inside the touch screen and the circular LED off)

To check the charge level of the pocket charger: briefly press the button on the pocket charger. The status lights turn on to indicate the battery level:

  • 4 LEDs = more than 75% charge
  • 1 LED = less than 25%.
  • 1 orange LED triple flashing = low battery. Charging is necessary.

To check the status of the holder - tilt the holder towards you or briefly press the touch screen. The status lights on the holder will show the battery level. If the battery is exhausted, the touch screen will show the following sign (zero inside the touch screen and the circular LED off)

Place the holder in the pocket loader and press the button on the pocket loader for 10 seconds. All status lights will go out, flash twice and come on to confirm a RESET.

There are two LED intensity levels of your Touch Screen: ‘High’ and ‘Low’ - for IQOS ILUMA i PRIME devices.
To change the LED intensity, tap five times on the Touch Screen. Your LED intensity level changes in between 100% (High) & 30% (Low).

Available only for IQOS ILUMA i PRIME devices, you can check the number of available experiences by checking the Touch Screen.

Short press on the Touch Screen:

  • Two horizontal dashes indicate – 2 available experiences
  • One horizontal dash indicate – 1 available experience.
  • One horizontal dash after the 2nd experience indicates that you can have a 3rd experience available.
  • Number “0” indicates that your battery is depleted. No experience available. Please, charge your Holder.

The IQOS ILUMA i™ devices are designed to be used only with the SMARTCORE STICK™.
All SMARTCORE STICK™, including TEREA, LEVIA, DELIA are compatible with IQOS ILUMA-i™ and work with any type of IQOS ILUMA i™ device.

Addtional information:

IQOS ILUMA is designed to be used only with SMARTCORE STICKS™.
Do not use IQOS ILUMA and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™.
Do not use IQOS ILUMA and TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™.
This product contains a sharp metal part which can cause serious injury if swallowed.
Keep out of reach of children and pets.

For more details, please refer to the Important Information section at iqos.com.
*Please refer to the battery degradation section.

Like IQOS ILUMA i™, IQOS ILUMA™ is only designed to be used with the SMARTCORE STICK™.
Therefore all SMARTCORE STICK™ including TEREA, LEVIA, DELIA that can be used with IQOS ILUMA devices are compatible with any type of IQOS ILUMA i™ device.

Addtional information:

IQOS ILUMA is designed to be used only with SMARTCORE STICKS™.
Do not use IQOS ILUMA and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™.
Do not use IQOS ILUMA and TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™.
This product contains a sharp metal part which can cause serious injury if swallowed.
Keep out of reach of children and pets.

For more details, please refer to the Important Information section at iqos.com.
*Please refer to the battery degradation section.

No, you cannot use any of your foil devices with HEETS tobacco sticks with the IQOS ILUMA i™ as the latter works with a completely new tobacco heating system, the foil-less SMARTCORE INDUCTION SYSTEM™ and is not compatible with sticks used with the foil heating system such as HEETS tobacco sticks.

Addtional information:

IQOS ILUMA is designed to be used only with SMARTCORE STICKS™.
Do not use IQOS ILUMA and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™.
Do not use IQOS ILUMA and TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble TEREA SMARTCORE STICKS™, DELIA SMARTCORE STICKS™ and LEVIA SMARTCORE STICKS™.
This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.

For more details, please refer to the Important Information section at iqos.com.
*Please refer to the battery degradation section.

The serial number (code) of the device is located on the back of the device. The serial number of the holder is located on its surface.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.