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IQOS ILUMA - FAQs

The family of revolutionary new IQOS ILUMA devices are available in 2 models.

IQOS ILUMA PRIME: our premium device with our most innovative design and materials.
IQOS ILUMA: similar to IQOS 3 DUO by design but with different technology.

It’s this. The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA and TEREA completely reinvents the way tobacco is heated. The heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the stick and coated with stainless steel for seamless heating of tobacco. This means your tobacco is heated from the core and provides real tobacco taste and satisfaction without any cleaning required.

You’re in control. With a range of exciting new advanced features, you can design your experience from manual or autostart* heating, alerts, lighting and more. And all seamlessly customized from your IQOS app.

That’s not all. The innovative TEREA SMARTCORE STICKS™ work exclusively with IQOS ILUMA to give you tobacco pleasure with improved draw, and taste consistency.

IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™.
Do not use IQOS ILUMATM and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS™. Do not use IQOS ILUMA and TEREA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.

For more details, please refer to the Important Information section at iqos.com.

*Please refer to the battery degradation section.

Whether you're an adult smoker looking to make a switch from cigarettes to a smoke-free alternative or adult consumer who wants to upgrade from a previous IQOS device, with IQOS ILUMA the transition is effortless and enjoyable. It delivers the real tobacco taste you know and enjoy. Plus, with the extensive TEREA range, you can choose from familiar and carefully crafted tobacco classics to more distinct aromatic blends. TEREA sticks work only with IQOS ILUMA’s pioneering SMARTCORE INDUCTION SYSTEM™ to give you tobacco pleasure with improved draw, and taste consistency without the need to clean your device.

IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and TEREA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. For more details, please refer to the Important Information section at iqos.com.

What is IQOS ILUMA?

The all-new IQOS ILUMA with TEREA takes heated tobacco to the next level of tobacco enjoyment. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience. On top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes. Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.

And TEREA offers a wide range of real tobacco flavors, whether you prefer rich and balanced or fresh and aromatic blends, to give you new depths of sensorial pleasure. There’s more. Innovative technology enhances and elevates your tobacco moments, while intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.

* “95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). See Important Information on IQOS.com

What colours does the IQOS ILUMA come in?

There are 5 stylish colours available for the new IQOS ILUMA, allowing you to personalize your own way; Pebble Beige, Pebble Grey, Denim Blue, Moss Green and Sunset Red.

Switching on and charging your device.

Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:

Checking on the holder:Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.

Checking on the pocket charger:Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your tobacco experience.

To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.

It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:

  • 1’ 50” for 1 use*
  • 3’25” for 1-2 uses*
  • 5’ 15” 0-2 uses*
  • and 10’ 05” for its first charge out of the box*

*Please refer to the battery degradation section.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.

To make your experience easier, IQOS ILUMA is packed full of new advanced features.

Autostart.
Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.

Checking your holder.

This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.

Checking how much experience is left.

Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

  • 3 vibrations = 75-50%
  • 2 = 50-25%
  • 1 = <25%

You can enable and adjust the vibration modes to suit you, using the IQOS app.

The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.

You can. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger. It’s now uniquely yours.

The IQOS ILUMA PRIME is our premium device and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.

If your IQOS ILUMA doesn't start on its own then please:

  • Check that you’re only using TEREA sticks
  • Make sure they’re being placed in the right direction in the holder
  • Open the IQOS app and check if the autostart function has been accidentally deactivated
  • Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times

If the holder starts on its own without a TEREA stick inserted then please follow these steps:

  • Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
  • If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder

Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.

In order to provide our IQOS ILUMA users with an elevated tobacco experience, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEMTM technology.

If you accidentally insert a used TEREA stick and notice not too long into the experience, very little energy will have been consumed and you may not lose the experience. Regardless, the recharging time will be less than 2 full consecutive uses.

It won’t start because the IQOS ILUMA is designed to be used only with the brand new, fully sealed TEREA tobacco sticks. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience. And do remember that TEREA tobacco sticks won't work with previous IQOS generations and may cause damage to your device.

The one-year warranty covers manufacturing defects for IQOS ILUMA electronic devices. And electronic accessories for Power Adaptor, Charging Cable and IQOS Charging Docks.

What’s excluded from the warranty?

The following are excluded from the terms of your IQOS ILUMA warranty:

  • Uninterrupted and error-free functionality of the product.
  • Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
  • Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
  • Damage caused by misuse, power surge, improper handling, liquid contact or fire.
  • Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
  • Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
  • Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
  • Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
  • Product containing fully or partially non-genuine parts.
  • Product for which serial numbers have been removed or altered.
  • Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty.
  • Faults due to improper operation of “autostart” and/or “double-tap” features* that do not impact the functionality of the product.

* Please refer to the battery degradation section.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.