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f you have a problem with a specific component of your IQOS: device or pocket charger visitthe self service area, select the component and discover the best solutions for your case.
Choose the technical assistance designed to be close to you at any time.
The IQOS experts are available 24/7. They can answer all your questions and inquiries; on IQOS and give you tips on how to use it.
Live Chat, available every day from 9 to 21
Call us on the toll-free number: 800226042
Contattac us via Email to: firstname.lastname@example.org
Write us on Twitter @IQOS_Support_it
If you need help with IQOS call l’800-226042 to have immediate support and, if necessary, receive a free IQOS replacement, within three hours and wherever you want *.
* The service is temporarily active only in some italian cities : call the free number to find out if your city is served. p>
Find out where to get assistance. Always carry IQOS maps with you to find the store closest to you on Google My Maps