You can easily check the charge level by following these simple steps: 1. Press Pocket Charger Button for 1 second (short press) 2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions. If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Holder vibrations are activated in the following situations: - At the start of heating (once you press the Holder Button to start) - When the experience is nearly complete (30 seconds prior the end)

IQOS 2.4Plus has the following new features:
• IQOS Holder: faster charging (up to 35% faster)
• IQOS Holder vibration
• More robust Pocket Charger (improved latch)
• Brighter, white lights on IQOS Holder display
• Auto cleaning cycle replaces manual cleaning
IQOS Holder vibration:
• Vibration begins and a light pulses when you press and hold the Heating Button. This indicates the beginning of the experience (that you can enjoy a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
• Vibration and blinking begin when there are 30 seconds or 2 puffs left. This indicates that the IQOS Holder will switch off automatically.
Auto cleaning: • Auto cleaning is automatically triggered every 20 charges, after the IQOS Holder has finished its charging process.
• During auto cleaning, the user will observe a longer charging process of the Holder (recharge – cleaning – recharge) and constant pulsing white lights.

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. A red blinking light can occur on:
• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.
• Holder status light: Holder malfunction -> Please, perform a reset of the IQOS device.
Still no luck? Please contact Customer Careor ask for assistance at the nearest IQOS store.

IQOS 3 is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 50℃.

The smart blade self-cleaning process is automatically activated after every 20 sessions, when the Holder is charging. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process easier while ensuring the best tobacco taste experience.
The smart blade self-cleaning process can also be activated through the IQOS Connect app on demand.

"ProtectPlus™ System hosts a number of technological improvements:
- robust outer shell improves shock resistance of the device
- new side door opening tested to guarantee reliable performance
- new technology provides longer battery life
- heating chamber of your Holder has been redesigned for improved reliability

You can easily check the charge level by following these simple steps:
1. Press IQOS 3 Multi Button for 1 second
2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.
The lights will fade in and out to confirm a reset.

IQOS 3 Multi vibrations are activated in the following situations:
- At the start of heating (once you press the Button to start)
- When the experience is nearly complete (30 seconds prior the end)

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care or ask for assistance at the nearest IQOS store.

IQOS 3 Multi is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃.

The smart blade self-cleaning process is automatically activated after every 10 back-to-back sessions, when connected to the power. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process effortless while ensuring the best tobacco taste experience. The smart blade self-cleaning process can also be activated through the IQOS Connect app on demand.

IQOS 2.4 is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 40℃.

"IQOS 2.4Plus has the following new features: • IQOS Holder: faster charging (up to 35% faster) • IQOS Holder vibration • More robust Pocket Charger (improved latch) • Brighter, white lights on IQOS Holder display • Auto cleaning cycle replaces manual cleaning IQOS Holder vibration:
• Vibration begins and a light pulses when you press and hold the Heating Button. This indicates the beginning of the experience (that you can enjoy a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
• Vibration and blinking begin when there are 30 seconds or 2 puffs left. This indicates that the IQOS Holder will switch off automatically.
Auto cleaning: • Auto cleaning is automatically triggered every 20 charges, after the IQOS Holder has finished its charging process.
• During auto cleaning, the user will observe a longer charging process of the Holder (recharge – cleaning – recharge) and constant pulsing white lights.

"You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged
"

It takes approximately 90 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

"The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged - Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage - Holder malfunction
To resolve the issue, you may try the following
: a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes).
c. Ensure your Holder’s electric contact is clean d. If none of the above works, perform a reset of your device.
e. Still no luck? Please contact Customer Support or ask for assistance at the nearest IQOS store.

Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device.
Still no luck? Please contact Customer Care or ask for assistance at the nearest IQOS store.

IQOS 2.4Plus has the following new features:
- IQOS Holder: faster charging (up to 35% faster)
- IQOS Holder vibration
- More robust Pocket Charger (improved latch)
- Brighter, white lights on IQOS Holder display
- Auto cleaning cycle replaces manual cleaning

IQOS Holder vibration:
- Vibration begins and a light pulses when you press and hold the Heating Button. This indicates the beginning of the experience (that you can enjoy a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
- Vibration and blinking begin when there are 30 seconds or 2 puffs left. This indicates that the IQOS Holder will switch off automatically.

Auto cleaning:
- Auto cleaning is automatically triggered every 20 charges, after the IQOS Holder has finished its charging process.
- During auto cleaning, the user will observe a longer charging process of the Holder (recharge – cleaning – recharge) and constant pulsing white lights.

You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge: - 1 LED = low charge level - 4 LEDs = device is fully charged

It takes approximately 90 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end).

The red light, blinking or steady, on your Holder may indicate that: - Holder is not charged - Device is outside its optimal operating temperature (10°C - 40°C) - You pressed on the Holder button during usage - Holder malfunction To resolve the issue, you may try the following: a. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes) c. Ensure your Holder’s electric contact is clean d. If none of the above works, perform a reset of your device [link to how to reset question] e. Still no luck? Please contact Customer Support24/7 at 800226042 or ask for assistance at the nearest IQOS Embassy or Boutique.

a. Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care or ask for assistance at the nearest IQOS Embassy or Boutique.

IQOS 2.4Plus is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 40℃.

IQOS ™ is a revolutionary system that heats tobacco instead of burning it, creating an aerosol that allows adult smokers to appreciate the authentic taste of tobacco. The IQOS ™ system, compared to a cigarette, allows a cleaner experience because it does not create combustion or ash and generates less odor than a cigarette.

The IQOS ™ system is a revolutionary electronic device with advanced temperature regulation software. The IQOS ™ device heats the tobacco contained in the HeatStick to a controlled temperature. Consequently an aerosol is generated which releases the authentic taste of tobacco without generating smoke or combustion, without ash and with less odor than cigarettes.

The IQOS holder contains a special heating blade in gold and platinum, coated in ceramic, and contains cutting-edge electronic parts that regulate the heat for a constant experience. Only IQOS directly heats the tobacco from the inside thanks to the exclusive heating blade, without burning the paper. The foil maintains the temperature of the tobacco constant for a full satisfaction of the taste from the beginning to the end.

The sheet you see is nothing but a coating used throughout Europe to reinforce smokeless tobacco products.
It is a wrapping paper reinforced for purely technical reasons, in order to align the characteristics of the smokeless tobacco products marketed in Italy with those of other European countries. The presence of this does not affect the volume of steam generated by IQOS.
Like all components used in tobacco sticks, the new wrapping paper has been carefully analyzed by Philip Morris International (PMI) to assess its suitability for use and no harmful substances released during use with IQOS have been identified.
The amount of aluminum used in tobacco sticks is very low. Therefore, neither the accidental ingestion of a tobacco stick nor the regular inhalation of the aerosol represent any toxicological risk.

PLA is a biopolymer derived from natural resources such as starch or sugar cane. Among other things, PLA is used in a number of biomedical applications, for example for medical implants such as sutures.
In the filters of tobacco sticks it has the purpose of cooling the steam to an acceptable temperature and therefore giving the consumer a pleasant experience during inhalation
Our toxicologists have analyzed the use of PLA within the tobacco stick filter and concluded that it can be used safely for the intended purpose.
During the experience with IQOS, the filter changes its appearance, color and hardens after the end of the experience. This change is specially designed to remove excess aerosol water vapor and provide a more pleasant experience.

Click here

Make sure the holder is turned off and remove the cap before cleaning as described below: • Open the IQOS cleaning accessory. • Use the small brush to clean the cap and the large brush to clean the central body of the holder. • Gently tap both sides on a surface to release the tobacco residues. • Now take a tissue and clean the top of the holder (with the cap off) until you have eliminated all tobacco residues on the outside. • Every 3-4 days, rinse the cap well under warm water. • Take an IQOS cleaning stick and use both sides to clean the area at the bottom near the foil and the foil itself. Make sure to remove all tobacco residues even on the bottom of the foil. • In order not to damage the most important part of IQOS, the heating foil, perform this procedure very carefully making light circular movements.

IQOS ™ is an electronic tobacco heating system and is not an electronic cigarette. HeatSticks contain tobacco, not a liquid like electronic cigarettes. Unlike electronic cigarettes, the IQOS ™ device heats real tobacco and releases an authentic tobacco flavor without burning it, re-proposing many of the sensory and ritual aspects associated with cigarette smoke, but without combustion. Electronic cigarettes, on the other hand, use electronics to generate an aerosol from a liquid solution that can contain nicotine but not tobacco.

No, the IQOS ™ system does not burn tobacco and therefore does not create smoke. By heating the tobacco instead of burning it, an aerosol is generated that allows adult smokers to appreciate the authentic taste of tobacco and taste it cleaner than cigarettes, because the IQOS ™ system does not create combustion or ash and produces less odor than to cigarettes. Furthermore, the aerosol produced by HeatSticks is less annoying because it dissolves very quickly.

The new version of IQOS is equipped with Bluetooth to expand the potential of the device in the future. This feature is currently not active.

Find out where to buy IQOS, the system that heats and does not burn tobacco, its accessories and where to receive assistance. Visit the store closest to you on Google My Maps

Philip Morris International is investing in the development and rigorous evaluation of a portfolio of alternative products with potentially reduced risks compared to cigarette smoking, called RRP (Reduced Risk Products). RRP is the term by which Philip Morris International defines those products that present, may present, or have the potential to present a lower risk of harm to smokers who switch to these products, compared to the persistence of smoking. The Philip Morris International RRPs are in various stages of development, scientific evaluation and marketing. The efforts made in scientific research are at the heart of this transformation. The strategy is based on the awareness that innovative products will bring benefits to public health if they meet two conditions: first, they must significantly reduce the risk of contracting diseases compared to cigarettes; secondly, they must be accepted by smokers in a way that encourages them to switch to low-risk products. Since 2008, Philip Morris International has invested more than $ 3 billion, bringing together over 400 world-renowned scientists from 30 different disciplines within the two R&D centers in Neuchâtel, Switzerland and Singapore, to develop and validate RRPs. The company's goal is to replace cigarettes with RRP as soon as possible. On November 30, 2016, André Calantzopoulos, CEO of the multinational, announced his willingness to gradually put traditional cigarettes out of business.

The symbol of the crossed-out wheelie bin depicted on the electrical and electronic equipment or on the packaging of the same indicates that the user must not dispose of the equipment at the end of its useful life, as mixed urban waste but will have to separate waste by conferring the equipment itself at the appropriate separate waste collection centers, or return it to the retailer when purchasing a new equivalent type of equipment.

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked. IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a flavourful nicotine containing vapour. IQOS and HEETS tobacco sticks are not for minors. Please refer to Important Information section for details.

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It provides real tobacco taste without fire, ash or cigarette smoke, and less smell. IQOS generates a nicotine containing tobacco vapour with on average 90% lower levels of harmful chemicals compared to cigarette smoke. Switching completely to IQOS is likely to present less risk to your health than continuing to smoke. However, IQOS is not risk-free and is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS.

No you should not. IQOS device has been designed to work exclusively with tobacco sticks, and vice versa. It is only by using both together that you can take full advantage of the benefits that the system provides and that have been proven by PMI science.

For any assistance, please, contact our Customer Care: By Phone: 800226042 By E-mail: servizioclienti@iqos.com

IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide. They both comply with EU consumer electronic safety requirements indicated by the “CE"" (European Conformity) symbols on the packaging.

If your IQOS device is not working, simply perform a reset. nuova area fai date
Still no luck? Please contact Customer Careor ask for assistance at the nearest IQOS store.

Keep IQOS away from water, direct sunlight and/or heat. Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

You can try IQOS easily and for free filling theForm on IQOSITALIA, one of our Coach will contact you right away to give you a free IQOS Kit and to answer all your questions

In order to place an order on IQOS.it, you must be a registered user. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register". At the end of the registration, you will receive an email with a link to activate your profile within 24 hours. Once this operation is completed, you can start your purchases and take advantage of many other advantages, such as a dedicated assistance service, special initiatives, ideas and advice on how to best use your IQOS.
If you already have an IQOS account, instead, it will be sufficient to click on "Enter", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.

You cannot add or remove items if you have already completed your order. If you have forgotten to buy any product, you can make an additional purchase on IQOS.com.
Furthermore, remember that the products purchased on our site can be returned within 14 days from the delivery date.

After choosing the product, select the quantity you want and then «Add to cart». A message will appear to let you know that the product you selected has been added to your cart. By selecting "Continue shopping", you can continue with your purchases, while selecting "Proceed to order", you can proceed with the payment. If you mistakenly entered a product into your cart, select "Delete" under the single product. If you have incorrectly entered the quantities, use the arrows next to the product to modify them, then select «Recalculate»: in this way your cart will be updated automatically.
If you have a discount code, you can enter it on the shopping cart page in the section "Enter the promo code and click OK", followed by the "OK" button: a message will appear to inform you of the correct entry. To proceed with the payment, select "Order Now". Enter your details and your shipping address and finally choose the payment method you want to use. At this point you will be directed to the final page with a summary of your data. To conclude the order click on «Buy».
Afterwards, you will receive two emails: the first communication will include the summary of the order and confirmation of payment; the second communication will include the link to track and monitor your shipment. If not received, try checking in the Spam folder.

To use your discount coupon, after creating the cart, you must enter the code in the special section "Enter the promo code and click OK", followed by the "OK" button: a message will appear to inform you of the correct entry. Select "Order Now" to proceed with the payment.
It is not possible to enter the promo code at a later time, as well as use more than one promo code per order.
We remind you that in order to order on IQOS.it you must be a registered user. You can easily register on the site, in the "Sign in / Register" section, by selecting "Register".

You can pay for your IQOS.it order, using one of the following payment methods: Credit / Debit Card, PayPal and Cash on Delivery.
The cash on delivery payment service has an additional cost of € 5. The exact amount of the order can be paid ONLY IN CASH upon delivery of the courier without the possibility of receiving the rest. In the event that you do not have the exact amount in cash, the courier will not be able to deliver the order, but will have to make another delivery attempt.

You can request an invoice, entering the tax code when ordering but NOT a VAT number. It is necessary to pay attention at this stage, since, by entering an incorrect tax code or VAT number, the order will not be processed regularly.

Shipping is free for amounts over or equal to € 35. Instead, it costs € 5 for amounts less than € 35.

Once completed, your order will be processed for a maximum of two working days. Once the ordered product has been prepared, the shipping service will be activated. You will then receive an email containing a link to track and monitor your order. Upon receipt of the email, your order will be delivered in two working days, excluding islands.

You will be able to independently monitor the delivery status via the link you will receive with the shipment confirmation email. You will also be able to verify the delivery attempts already made and any problems the courier may have in identifying your address. We remind you that couriers do not deliver by appointment and there is no telephone contact. Furthermore, on the day of delivery you will receive an SMS that will inform you of the courier's arrival within the day with a link to monitor your order. Make sure you have filled in the field with your phone number when registering and / or creating the order in one of the following formats: A) 00393x58xxx55; B) + 393x58xxx55; C) 3x58xxx55

After completing the order, the shipping address cannot be changed.

The products purchased on IQOS.com can be returned within 14 days from the delivery date: if your order contains more products, you can decide which products to return. This means that, if for any reason you are not satisfied with the products you have ordered, it will be sufficient to notify the toll-free number 800226042 (active 24 hours a day, 7 days a week) or via e-mail without giving any reasons.
You can choose the return method you prefer or make your products at a Poste Italiane office without incurring return costs. For this mode, our Customer Service will send you a form to be printed and a pre-stamped label to be delivered to the Post office.
If you paid cash on delivery, you will receive a refund on your current account. In this case, we will need the following data:
HOLDER OF THE ACCOUNT: name of the holder of the current account or of the holders;
IBAN: you can find the IBAN code in the bank statement or request it directly from your bank. For Italy it is composed of 27 characters;
BIC / SWIFT: the BIC / SWIFT is a code used in international payments to identify your bank. It can be made up of 8 or 11 alphanumeric characters.
We advise you to carefully check this information before contacting our Customer Service: if not correct, the refund may not be successful. We will only use your data to finalize the repayment transactions.

You will be entitled to a refund of the total value of the returned items, including any cash on delivery charges. Delivery costs incurred for orders less than € 35 (non-standard delivery) will not be refunded.
If you have used a discount coupon and will make the entire order, you will be credited with the amount actually paid at the time of the order. If you have used a discount coupon and want to make only part of what is included in your order, the refund value will be equal to the amount actually paid in proportion to the discount recognized on the order.

The repayment payment is processed in about two weeks. The refund will not be made until the return has arrived at our warehouses.

Scopri di più sul sito PMI.com

You can buy IQOS online on the Ecommerce of IQOS.it and in our IQOS Embassies, Boutiques, IQOS Stores, IQOS Smart. tFind the store closest to you on the Store Locator

Find out where to buy IQOS, the system that heats and does not burn tobacco, its accessories and where to receive assistance. Visit the store closest to you on

Google My Maps

Puoi usufruire dell'assistenza internazionale chiamando il numero xxxxxx se ti trovi in uno dei seguenti paesi: -Danimarca -Francia -Germania -Grecia -Italia -Lituania -Monaco -Olanda -Polonia -Portogallo -Romania -Spagna -Svizzera -Regno Unito -Bulgaria -Slovenia -Repubblica Ceca -Slovacchia -Latvia -Cipro -Croazia -Andorra -Albania -Bosnia Erzegovina -Armenia -Israele -Kazakistan -Russia -Serbia -Ucraina -Moldavia -Giappone -Nuova Zelanda -Korea del sud -Malesia -Palestina -Sud Africa -Canada -Colombia -Curacao -Guatemala -Repubblica Dominicana

There are 6 variants of tobacco sticks designed specifically for IQOS. Contact your trusted tobacconist for more information on the different variants and choose the ones that suit you best.

IQOS should not be used with ordinary cigarettes.
To date, only the HEETS brand tobacco sticks are compatible with IQOS on the Italian market.

No, the HEETS have been specifically designed to be used with IQOS.

Puoi usufruire dell'assistenza internazionale chiamando il numero xxxxxx se ti trovi in uno dei seguenti paesi: -Danimarca -Francia -Germania -Grecia -Italia -Lituania -Monaco -Olanda -Polonia -Portogallo -Romania -Spagna -Svizzera -Regno Unito -Bulgaria -Slovenia -Repubblica Ceca -Slovacchia -Latvia -Cipro -Croazia -Andorra -Albania -Bosnia Erzegovina -Svezia -Armenia -Israele -Kazakistan -Russia -Serbia -Ucraina -Moldavia -Giappone -Nuova Zelanda -Korea del sud -Malesia -Indonesia -Palestina -Sud Africa -La Rèunion -Canada -Colombia -Curacao -Guatemala -Repubblica Dominicana

For a correct cleaning make sure that the IQOS holder is switched off, then remove the cap before cleaning as described below:
• Open the IQOS cleaning accessory.
• Use the small brush to clean the cap and the large brush to clean the central body of the IQOS holder.
• Gently tap both parts on a surface to release any tobacco residues.
• Now take a tissue and clean the top of the holder (with the cap on) until you have eliminated all tobacco residues on the outside.
• Every 3-4 days, rinse the cap well under warm water.
• Take an IQOS cleaning stick and use both sides to clean the area at the bottom near the foil and the foil itself. Make sure to remove all tobacco residues even on the bottom of the foil.
• In order not to damage the most important part of IQOS, the heating foil, perform this procedure very carefully making light circular movements.
You can buyl'accessorio per la pulizia and i bastoncini per la pulizia (cleaning stick) on iqos.com ecommerce

f you have a problem with a specific component of your IQOS: device or pocket charger visitthe self service area, select the component and discover the best solutions for your case.

Choose the technical assistance designed to be close to you at any time.
The IQOS experts are available 24/7. They can answer all your questions and inquiries; on IQOS and give you tips on how to use it.

Call us on the toll-free number: 800226042

Contattac us via Email to: servizioclienti@iqos.it

Write us on Twitter @IQOS_Support_it

Book on IQOSITALIA.it your appointment to receive assistance

If you need help with IQOS call l’800-226042 to have immediate support and, if necessary, receive a free IQOS replacement, within three hours and wherever you want *.

* The service is temporarily active only in some italian cities : call the free number to find out if your city is served.

The guarantee of the device or one of its components covers malfunctions due to defects in conformity existing at the time of delivery of the goods or when the device or one of its components are defective in terms of materials or manufacturing.
Damages caused by ordinary wear or improper use and / or not in compliance with the IQOS User Guide are therefore excluded, as well as aesthetic damage (scratches, dents and breakages of the external plastic support);
In case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective IQOS component (IQOS device, IQOS charger, USB cable, USB adapter, cleaning kit) ) within the first two years from the date of delivery according to the law (consumption code).
In the event of more than one replacement, the delivery date from which the two-year warranty period begins is that of the first device purchased.
PLEASE NOTE
According to the law, malfunctions that occur in the first 6 months are presumed to be factory defects and therefore covered by warranty. Exceeded these 6 months, the warranty continues to be valid up to the maximum term of two years, but it is necessary to verify the nature of the malfunction to understand if these are factory defects (covered by warranty) or defects deriving from improper use (not covered) guarantee).
Calling IQOS experts on the toll-free number 800 22 60 42 you will be supported in the replacement procedures.

Find out where to get assistance. Always carry IQOS maps with you to find the store closest to you on Google My Maps