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FAQ

IQOS 2.4 Plus

What is the optimal IQOS device functioning temperature?

IQOS 2.4 is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 40℃.

What is the difference between IQOS 2.4 and IQOS 2.4 Plus?

"IQOS 2.4Plus has the following new features: • IQOS Holder: faster charging (up to 35% faster) • IQOS Holder vibration • More robust Pocket Charger (improved latch) • Brighter, white lights on IQOS Holder display • Auto cleaning cycle replaces manual cleaning IQOS Holder vibration:
• Vibration begins and a light pulses when you press and hold the Heating Button. This indicates the beginning of the experience (that you can enjoy a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
• Vibration and blinking begin when there are 30 seconds or 2 puffs left. This indicates that the IQOS Holder will switch off automatically.
Auto cleaning: • Auto cleaning is automatically triggered every 20 charges, after the IQOS Holder has finished its charging process.
• During auto cleaning, the user will observe a longer charging process of the Holder (recharge – cleaning – recharge) and constant pulsing white lights.

How can I check the charge level of the battery?

"You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged
"

How long does it take to fully charge the device?

It takes approximately 90 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

How can I reset my IQOS device?

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

What do device vibrations mean?

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

What does the red light on my Holder mean?

"The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged - Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage - Holder malfunction
To resolve the issue, you may try the following
: a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes).
c. Ensure your Holder’s electric contact is clean d. If none of the above works, perform a reset of your device.
e. Still no luck? Please contact Customer Support or ask for assistance at the nearest IQOS store.

What does the red light on my Pocket Charger mean?

Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device.
Still no luck? Please contact Customer Care or ask for assistance at the nearest IQOS store.

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