FAQ

You can buy IQOS online on the Ecommerce of IQOS.it and in our IQOS Embassies, Boutiques, IQOS Stores, IQOS Smart. tFind the store closest to you on the Store Locator

We guarantee that the IQOS Embassies, Boutiques and Lounges are safe places during the Coronavirus period. The safety of our customers is our top priority and to welcome you we follow a protocol developed in collaboration with experts in the medical-scientific field.

Among the measures provided by the protocol to guarantee the safety of our consumers:
o The shops were sanitized before reopening and are thoroughly cleaned twice a day, at the opening and at the lunch break
o The exchange of air conditioning filters will be carried out before the stores reopen
o Staff must wear disposable masks and gloves during business hours
o Disposable gloves used by staff are changed upon completion of each operation with consumers
o There is a wide availability within the rooms of disinfectant gel dispenser, available to staff and customers
o Objects used in commercial premises are cleaned and sanitized daily o The flow of incoming customers is regulated according to the size of the commercial premises
o To enter commercial premises, customers are required to:
• wear your own mask,
• have the temperature at the entrance measured with a thermoscanner,
• sanitize hands with disinfectant gel and wear disposable gloves (both supplied by the IQOS Embassy, ​​Boutique and Lounge).
o Staff and customers must respect the safety distance of 2 meters if possible or at least 1 meter.

Find out where to buy IQOS, the system that heats and does not burn tobacco, its accessories and where to receive assistance. Visit the store closest to you on

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