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Care you can
count on.
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Your first steps with IQOS ILUMA ONE
Using IQOS ILUMA ONE is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your IQOS ILUMA ONE may have on your own.
All useful information on shipments
Discover all the information on costs, delivery services, Express shipping and order tracking.
Warranty & benefits
Find out more about IQOS warranty, when it starts and what it covers.
Express Delivery
If your IQOS ILUMA ONE is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
International assistance
Are you traveling abroad? In case of problems with IQOS ILUMA ONE, our telephone international assistance is available for you in more than 65 countries. Register your IQOS and travel in comfort.
Travelling with IQOS
Discover the guide with useful information on how to travel with your tobacco heating device. You’ll find advice on how to use and carry your IQOS devices during your next trip.
Contact us
Need further help? Send us an email and we’ll get back to you very quickly.
IQOS App and firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Registration
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
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Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook Page -
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ -
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment -
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch