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Is your IQOS 2.4 device not working as it should? Try the DIY troubleshooting first to solve many of the problems your IQOS may have on your own.
Find out more about IQOS 2.4 warranty, when it starts and what it covers.
If your IQOS 2.4 is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
Are you traveling abroad? In case of problems with IQOS 2.4, our telephone international assistance is available for you in more than 65 countries. Register you IQOS and travel in comfort.
Discover the guide with useful information on how to travel with your tobacco heating device. You’ll find advice on how to use and carry your IQOS devices during your next trip.
Come visit our stores! A shop assistant will properly help you.
Do you need extra help with your IQOS 2.4? Leave us a message in this form and we will contact you.
A clean device can make a difference. Drop into one of our IQOS stores or Partners and enjoy our complimentary professional cleaning service.
Something we haven’t covered?
There are several ways you can reach us.
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
