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Receive a new device,
directly at home.
Enter your address to verify if your area is covered by our delivery services for warranty replacements.
Is your device still under warranty?
Check the coverage of the service, you can do it in two different ways:
Contact IQOS Customer Service
Use IQOS Solver
This service will be free for all those who have Gold and Platinum badges.
For Silver badges, the cost per delivery will be 5 euros (VAT included) or 200 IQOS CLUB points.
Contact the IQOS Experts via the toll-free number 800226042, or by live chat or Facebook IQOS italia page.
Check the coverage of the delivery service at home for warranty replacements.
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