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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

International Assistance

Get support directly from home

A person holding a box that contains a booklet on IQOS ILUMA.
A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap.

With you wherever you go.

We are always by your side, even if you are away from home. If you are on holiday or travelling for work, we are only a call away.

Call 00 800 2559 2559*, we are here for you every day, from 7 a.m. to 10 p.m.

*Please refer to your telephone operator for rates to apply.

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We never overlook you. Not even abroad.

If you have problems with your IQOS while abroad, we are here to help. We support you and replace your faulty IQOS where possible. This service is valid as long as your IQOS warranty is valid in the country where you purchased the device.

A moss green IQOS ILUMA Holder in a person's hand.

Available in over 65 countries.

Europe. Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Discover all countries

A person placing a jade green IQOS ILUMA PRIME Holder into a Pocket Charger covered with a full wrap.

There for you as you travel.

If your device is already registered, you can take advantage of IQOS International Support today. Otherwise, don't wait.

Register device

Travelling with IQOS

Discover the guide including the useful information on how to travel with your tobacco heating device.

IQOS Travel Guide

Got a question?
Find the answer in our FAQs.


Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon
    Use our live chat

    Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.

    Let's chat
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    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

    Our Facebook Page
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.

    Email us
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Calendar
    Request a call

    Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.

    Schedule an appointment
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.

    Get in touch
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.