Please note this website is intended for Italy, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
International Assistance
Get support directly from home
With you wherever you go.
We are always by your side, even if you are away from home. If you are on holiday or travelling for work, we are only a call away.
Call 00 800 2559 2559*, we are here for you every day, from 7 a.m. to 10 p.m.
*Please refer to your telephone operator for rates to apply.
We never overlook you. Not even abroad.
If you have problems with your IQOS while abroad, we are here to help. We support you and replace your faulty IQOS where possible. This service is valid as long as your IQOS warranty is valid in the country where you purchased the device.
Available in over 65 countries.
Europe. Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel.
If your device is already registered, you can take advantage of IQOS International Support today. Otherwise, don't wait.
Travelling with IQOS
Discover the guide including the useful information on how to travel with your tobacco heating device.
Registration