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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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International Assistance

Get support directly from home

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A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap.

With you wherever you go.

We are always by your side, even if you are away from home. If you are on holiday or travelling for work, we are only a call away.

Call 00 800 2559 2559*, we are here for you every day, from 7 a.m. to 10 p.m.

*Please refer to your telephone operator for rates to apply.

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We never overlook you. Not even abroad.

If you have problems with your IQOS while abroad, we are here to help. We support you and replace your faulty IQOS where possible. This service is valid as long as your IQOS warranty is valid in the country where you purchased the device.

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Available in over 65 countries.

Europe. Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Discover all countries

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There for you as you travel.

If your device is already registered, you can take advantage of IQOS International Support today. Otherwise, don't wait.

Register device

Travelling with IQOS

Discover the guide including the useful information on how to travel with your tobacco heating device.

IQOS Travel Guide

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Your question may have already been answered. Browse our FAQs to find out.

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Chat in real time with an IQOS Expert, available every day from 9am to 8pm.

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Search for the stores closest to you where you can purchase IQOS and Lil devices, accessories, discover the services dedicated to you or receive assistance.

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Make a telephone appointment with an IQOS Expert at a time that is most convenient for you

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Talk to an IQOS Expert. Available every day from 7.00 to 22.00.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.