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Lil SOLID Ez?

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Troubleshooting
Gold Lil SOLID Ez device

Troubleshooting

Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your Lil SOLID Ez may have on your own.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.