Please note this website is intended for Italy, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
Need help with your Lil SOLID Ez?
First steps with Lil SOLID Ez
Learn how to use, clean, charge and easily take care of your Lil SOLID Ez.
Troubleshooting
Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your Lil SOLID Ez may have on your own.
All useful information on shipments
Discover all the information on costs, delivery services, Express shipping and order tracking.
Registration
Something we haven’t covered?
There are several ways you can reach us.
-
Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
Let's chat -
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook Page -
-
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ -
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment -
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch