![Mani che aprono la scatola un dispositivo IQOS.](https://d1sgjabyqzb9dz.cloudfront.net/Onboarding/Assistenza/Onboarding_Tile_Assistenza.jpg?d=0)
Need help with your
Lil SOLID Ez?![Lil SOLID Ez support page hero banner](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/support/get-support/lil-solid-ez/IQOS_lilSOLIDEz_lilSEz22_DCE2-FirstSteps-Tile1-Grid1-PNC-D-2x_web_en-oc.jpg)
![Mani che aprono la scatola un dispositivo IQOS.](https://d1sgjabyqzb9dz.cloudfront.net/Onboarding/Assistenza/Onboarding_Tile_Assistenza.jpg?d=0)
![Green Lil SOLID Ez device](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/support/get-support/lil-solid-ez/IQOS_lilSOLIDEz_lilSEz22_DCE2-GetSupport-Tile3-Grid1-PNC-D-2x_web_en-oc.jpg?d=0)
First steps with Lil SOLID Ez
Learn how to use, clean, charge and easily take care of your Lil SOLID Ez.
![Gold Lil SOLID Ez device](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/support/get-support/lil-solid-ez/IQOS_lilSOLIDEz_lilSEz22_DCE2-GetSupport-Tile3-Grid2-PNC-D-2x_web_en-oc.jpg?d=0)
Troubleshooting
Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your Lil SOLID Ez may have on your own.
![Hand holding a gold Lil SOLID Ez device](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/support/get-support/lil-solid-ez/IQOS_lilSOLIDEz_lilSEz22_DCE2-FAQ-Tile1-Grid3-PNC-D-2x_web_en-oc.jpg?d=0)
![In store support](https://d1sgjabyqzb9dz.cloudfront.net/lil_solid_Ez/support/img_1.jpg?d=0)
![Contact us](https://d1sgjabyqzb9dz.cloudfront.net/lil_solid_Ez/support/img_2.jpg?d=0)
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
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Our Facebook Page -
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment -
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch