Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products

Confirm

Sorry,
this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Which IQOS can we help you with?

An IQOS ILUMA device in a person's hand.
An IQOS ILUMA Holder and Pocket Charger in a box.

Get started with your new IQOS ILUMA ONE with a few easy steps

1. Before you start using it, fully charge your device with a power adapter and charging cable (for about 90 minutes). Press the button on the IQOS ILUMA ONE to check the battery level. If the level is low, then charge it with the included power adapter.

2. Press and hold button for 4 seconds and release it. The lights indicating the status of the device will slowly turn on.

3. Slide the cap open and gently insert a SMARTCORE STICK™ as you see in the video, with the filter facing outward. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and the status lights flash. Hold the SMARTCORE STICK™ in place during preheating. Start use once IQOS ILUMA ONE vibrates and the status lights remain steady.

4. When you feel another vibration and a single light pulsing white, your IQOS moment is almost over (30 seconds or 2 puffs remaining). Remove the tobacco stick and remember to use a new one for your next experience. Slide to close the cap.

A charging cable being inserted into an IQOS ILUMA Holder.

Charging your IQOS ILUMA ONE

1. Before you start using IQOS ILUMA ONE, fully charge the device with the power adapter and charging cable (about 90 minutes). Tap the button on the IQOS ILUMA PRIME pocket charger to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge.

2. Charge the IQOS ILUMA ONE with the power adapter that comes together with the device. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

IQOS ILUMA ONE usage tips
An AC adaptor and a charging cable.

Keeping battery power

Charging your IQOS ILUMA ONE on a daily basis is the best way to ensure you're never without your IQOS ILUMA ONE. Always charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor.

Watch the video

YOU&IQOS

Everything you need to get the most from your IQOS or Lil SOLID Ez.

Discover more

IQOS ILUMA ONE is designed to be used only with SMARTCORE STICKS™.
Man using his laptop with his IQOS device on the table

IQOS ILUMA ONE User Guide

Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.

Download

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon
    Use our live chat

    Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.


    Let's chat
  • Like button icon
    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.


    Our Facebook Page
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.


    Email us
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Calendar
    Request a call

    Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.


    Schedule an appointment
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.


    Get in touch
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.