![Mani che aprono la scatola un dispositivo IQOS.](https://d1sgjabyqzb9dz.cloudfront.net/Onboarding/Assistenza/Onboarding_Tile_Assistenza.jpg?d=0)
Care you can count on.
![A person using an IQOS device laughing with two other people.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/first-steps/IQOS_ILUMA-Mid_FirstSteps_CXXX_Hero_Video_Image_Variant3_HandsNoConsumables_Desktop_2x.jpg?d=0)
Select your Kit
![Mani che aprono la scatola un dispositivo IQOS.](https://d1sgjabyqzb9dz.cloudfront.net/Onboarding/Assistenza/Onboarding_Tile_Assistenza.jpg?d=0)
![Hands unboxing an IQOS device.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid1_HandsNoConsumables_Desktop_Standard.jpg?d=0)
Your first steps with IQOS ILUMA
Using IQOS ILUMA is easy. Learn how to use, charge your IQOS, and find quick tips.
![An Azure Blue IQOS ILUMA device.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/SupportIlumaMid.png?d=0)
Troubleshooting
Is your device not working as it should? Try the DIY troubleshooting first to solve many of the problems your IQOS ILUMA may have on your own.
![A charging Pebble Beige IQOS ILUMA device.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/Iqosfaq.png?d=0)
![A woman holding an IQOS device looking at a laptop.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/Garanzia_Mid.png?d=0)
Warranty & benefits
Find out more about IQOS warranty, when it starts and what it covers.
![A hand showing an IQOS device to another person.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/in_store_support.png?d=0)
![One person handing an IQOS device box to a smiling woman.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid5_HandsNoConsumables_Desktop_Standard.jpg?d=0)
Express Delivery
If your IQOS ILUMA is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
![A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid6_HandsNoConsumables_Desktop_Standard.jpg?d=0)
International assistance
Are you traveling abroad? In case of problems with IQOS ILUMA, our telephone international assistance is available for you in more than 65 countries. Register your IQOS and travel in comfort.
![Un dispositivo Sunset Red IQOS ILUMA su un tavolo.](https://d1sgjabyqzb9dz.cloudfront.net/Assistenza/TileGuidedTrial/Viaggiare_con_IQOS.jpg?d=0)
Travelling with IQOS
Discover the guide with useful information on how to travel with your tobacco heating device. You’ll find advice on how to use and carry your IQOS devices during your next trip.
![A Sunset Red IQOS ILUMA device on top of a table.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/contact.png?d=0)
Contact us
Need further help? Send us an email and we’ll get back to you very quickly.
![A man sitting on a couch looking at a laptop.](https://d1sgjabyqzb9dz.cloudfront.net/images/kura/iluma/support/get-support/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid7_HandsNoConsumables_Desktop_Standard.jpg?d=0)
IQOS App and firmware upgrade
We are constantly improving the technologies in your device. To make sure you always have the best possible experience, check if the latest firmware update is available.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
Let's chat -
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook Page -
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ -
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment -
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch