Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products

Confirm

Sorry,
this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Which IQOS can we help you with?

IQOS DUO on a table while two people are talking
Woman showing a golden IQOS holder and charger in her hand

Getting started with your IQOS 3 DUO

1. Tap the button on your IQOS 3 DUO Pocket Charger to check your battery level. If it’s low, plug your device into a power outlet using an IQOS AC adaptor and cable.

2. Press the button at the top of your Pocket Charger for four seconds to turn it on. Then check the status lights on your IQOS 3 DUO Holder to see its battery level. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean no power and it’s time to recharge the Holder.

3. Gently insert a tobacco stick, without twising, into your Holder. Then press and hold the holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.

4. When you feel another two vibrations, your IQOS time is nearly up. Slide open the Holder, remove the tobacco stick, and slide the Holder shut then tap the Holder button to see its status. Remember that one light means you only have one use left, so you'll need to put back into the Pocket Charger after next time.

5. When your Holder is in the Poket Charger, flashing lights mean itss charging. When both lights are on and stay on, your Holder is ready to take out

Tips from us, to you
Woman opening her IQOS holder with the charger and other accessories on a table

Cleaning your IQOS 3 DUO

1. Wait for your IQOS 3 DUO Holder to cool down then slide the cap off.

2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Man using his laptop with his IQOS device on the table

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.

Download our IQOS 3 DUO User Guide.

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon
    Use our live chat

    Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.


    Let's chat
  • Like button icon
    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.


    Our Facebook Page
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.


    Email us
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Calendar
    Request a call

    Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.


    Schedule an appointment
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.


    Get in touch
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.