Inserting your tobacco sticks correctly every time
Nobody wants a damaged device. So when inserting your tobacco stick into your IQOS 2.4 Plus, don't twist or force it in.
1. Press the button on your IQOS 2.4 Plus Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
2. Open the Pocket Charger, insert the Holder Pocket Charger, then close the lid. When the small light flashes, your device is charging.
3. Take the Holder out of the Pocket Charger then gently insert a tobacco stick into it, being careful not to twist anything.
4. Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use.
5. When the light starts to fade, it’s almost time to remove thestick. When the light turns off, remove the stick and recharge your device, ready for next time.
1. Take out your used tobacco stick.
2. Put your IQOS 2.4 Plus Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.
3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.
1. Wait for your IQOS 2.4 Plus to cool down then slide the cap off.
2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.
Nobody wants a damaged device. So when inserting your tobacco stick into your IQOS 2.4 Plus, don't twist or force it in.
Charging your IQOS 2.4 Plus daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.
If you want to enjoy an excellent experience with IQOS, it is important to keep your device clean.
Something we haven’t covered?
There are several ways you can reach us.
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.