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How to travel
with tobacco heating devices.
The following is a guide with all the useful information on how to travel with your heated tobacco devices.
You’ll find tips and advice on how to use and carry your IQOS devices and its tobacco sticks during your next trip to your chosen destination.
Before you go
- Discover where to find IQOS abroad
- Preparing to travel with a tobacco heating device
- How to choose the right device and accessories for your trip
- Make a list with everything you need to travel with IQOS
Traveling with your device
- Traveling by plane: what you need to know about traveling with your IQOS
- Traveling by car with IQOS
- Traveling with IQOS by cruise
- Traveling with IQOS by train
At your destination
- Using heated tobacco at your destination
- How the weather can affect your IQOS device
Support
- Discover where to find IQOS assistance abroad
- Can I buy IQOS products and devices abroad?
- Getting support for your tobacco heating device when you’re abroad
Read the FAQ
- Check out the FAQs for your trip with IQOS
Preparing to travel with a tobacco heating device
Number one rule: always remember to charge your device before you leave to ensure a full charge for your trip.
In case of unexpected malfunctions or damage, you can get support by accessing the Support section and depending on your travel destination, you will also be able to visit an IQOS store if you experience any problems with your device.
Also, before you leave, check whether the tobacco sticks you usually use are available in the country you have chosen to visit. However, it is always good to consider the limitations on the amount of tobacco sticks you can take with you abroad.
Consult the map to find the store closest to you and fill out the form to receive all the useful information via e-mail.
IQOS accessories will help you to protect your devices; for example, a Silicon Sleeve, helps protect your device from scratches and dust. We also recommend a USB power adapter and an IQOS charging cable compatible with different power outlets.
How to choose the right device and accessories for your trip
You can choose a different type of device and accessories depending on your chosen travel destination.
The IQOS portfolio features bladed devices like IQOS 3 DUO, pin devices as Lil SOLID Ez and Lil SOLID 2.0, and bladeless devices with innovative devices such as IQOS ILUMA PRIME, IQOS ILUMA, and IQOS ILUMA ONE.
All devices are also customizable and protectable with original IQOS accessories, and you can create your unique configurations using the Configurator tool, that allows you to take a closer look at the devices and personalize them by matching accessories.
IQOS ILUMA offers the broadest range of accessories ever to customize or protect your IQOS device, even on the go.
Rings and Covers are available in different colors and materials, and you can choose to mix tones or use similar shades to create unique combinations.
You can choose from multiple Covers in different textures, materials, and colors. Among the accessories that help protect and personalize your IQOS device, some cases come with a magnetic closure or a wrist lanyard, such as the Cross-Dye Fabric Sleeve Plus for IQOS ILUMA ONE, available in three different colors.
Make a list with everything you need to travel with IQOS
Keep everything under control and prepare a list of what you need to travel with IQOS:
Your device (IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE Lil SOLID Ez, Lil SOLID 2.0, IQOS 3 DUO or other earlier models with blade)
A second device, in case of need
The tobacco sticks specifically designed for your device
A charging cable and power adapter - approved by the manufacturer - to charge the device even on the go
Accessories for cleaning, in case the device needs it
Accessories to protect and personalize the device
Traveling by plane: what you need to know about traveling with your IQOS
We have collected some useful tips so that you can travel with IQOS by plane safely and smoothly. Let's find out about them together.
Traveling with IQOS on planes
Here are some tips and information if you travel by plane with your IQOS. Remember that using all tobacco products on any flight, including IQOS devices and e-cigarettes, is strictly prohibited in any plane area, including in-flight restrooms. Check with your airline and local authorities for more specific and up-to-date information before you travel.
Can I use e-cigarettes or any tobacco heating device on a plane?
Using electronic cigarettes or tobacco heating devices is strictly prohibited in any area of the airplane, including in-flight toilets. When traveling, it would be best if you stowed your tobacco heater in your carry-on luggage. Still, we always advise you to you to check the regulations on transportation and use in your destination country if different rules apply.
Can I use e-cigarettes or any tobacco heating device in airports?
At airports, e-cigarettes, tobacco heating devices, and all tobacco products are only allowed in designated smoking areas. Please consult your airline and destination country's government authority before traveling for more specific and up-to-date information.
You can find IQOS lounges at the following airports:
- Dubai International (DXB)
- Istanbul Airport (IST)
- Athens International (ATH)
- Zurich Airport (ZRH)
- Milan Malpensa (MXP)
- Rome Fiumicino (FCO)
- Madrid Barajas (MAD)
- Lisbon Portela (LIS)
Traveling by car with IQOS
Even if you are traveling by car, a few small precautions are advisable before you leave:
Always charge your device or use a vehicle charging cable that is compatible with your IQOS - approved by the manufacturer, to avoid running out of battery power while traveling.
Also, avoid exposing your device and tobacco sticks to direct sunlight, heat, or moisture, and store them in a cool, dry place.
Traveling with IQOS by cruise
If you want to know more about bringing and using IQOS on a ship, check with your cruise line and local authorities in your destination country.
When traveling, store your device and tobacco sticks in your carry-on luggage, and be sure to check in advance with your ferry or cruise line how many devices and tobacco sticks you can take on board.
During security checks, you should always check to see if you must declare that you carry your IQOS and tobacco sticks. You may be required to stow your device and tobacco sticks in a separate tray for screening or turn the device on to prove to the authority that it is working.
Tobacco products, including IQOS and e-cigarettes, are prohibited on board, either inside one's cabin or in any enclosed area. Designated smoking or outdoor areas are often the only places for heated tobacco devices. Check with the shipping company first and ask the staff for directions when you are on board.
Always protect your device from water, salt or sand that could damage it or affect its performance. You can use an IQOS Silicone Sleeve that can help shield your device from scratches, dust or water, or put it in a waterproof bag to keep it dry and clean at all times.
Traveling with IQOS by train
For those leaving by train, there are some useful tips to know. Again, remember to always store your device and tobacco sticks in your carry-on luggage.
If you are traveling and going through customs, you may be required to declare that you have a heating device and tobacco sticks. During security screening, IQOS must also be placed in a tray (as with other electronic devices such as tablets, smartphones, and laptops) to pass through the scanner. Remember to stow the device in your luggage until you arrive at your destination. For more specific information, it is best to check with your train company and local authorities in the country of destination before traveling.
In general, tobacco products, including IQOS and e-cigarettes, are not allowed on board trains, including toilets. In some cases of long-distance trains, there are designated smoking areas where it is possible to use IQOS or similar devices: ask the staff for directions on how to find them, and in general, for more specific and up-to-date information, consult your train company before you travel.
Traveling with IQOS can be easy if you follow appropriate guidelines. Whether on a plane, ship, or train, make sure you can take the device and its tobacco sticks with you, and then choose which accessories to customize your IQOS with based on your needs and the type of travel you have decided to take.
Using heated tobacco at your destination
Unlike traditional cigarettes, tobacco heating devices do not produce smoke or ash, with none of the consequences of using a combustion product, such as a lingering odor on clothes or in the air.
However, before using your device abroad, checking local regulations and respecting the people around you is always a good idea. Some countries may have different rules for using heated tobacco products, so ensure you know them before leaving.
How the weather can affect your IQOS device
All IQOS devices are carefully designed to withstand different weather conditions. Nonetheless, there are some valuable tricks to preserve the device and tobacco sticks best and ensure an optimal traveling experience.
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Water damage
When traveling by boat, cruise, ferry, or any other water transport, it is necessary to protect the device and sticks from possible water damage by storing them in a waterproof container or bag. Remember to keep your IQOS devices away from any liquid or moisture. Therefore, should the device stop turning on or malfunctioning due to contact with water, the warranty would not cover this damage. In any case, should the device get wet, do not attempt to turn it on but let it dry by keeping it away from heat sources or direct sunlight. To avoid damaging it further, do not place any objects, such as wipes or tissues, inside the device. In any case, we encourage you to contact us at our Customer Service or visit one of our service points to see if you have a Care Plus replacement available for accidental damage to the IQOS CLUB program. -
Cold weather
you are in the snow or on a mountain, store the device and tobacco sticks at a mild temperature and dry. If they get too cold, you should gradually bring them back to a warmer temperature before using them. Remember that the IQOS LED will flash white if the device is outside the optimal temperature range. Therefore, the warranty would not cover this type of damage if the device stops lighting or fails to function correctly due to prolonged exposure to low temperatures or other heat sources. In any case, we encourage you to contact our Customer Service Department or visit one of our service locations to see if you have a Care Plus replacement available for accidental damage to the IQOS CLUB program.
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Hot weather
When temperatures rise, such as at the beach, it is best to keep IQOS and tobacco sticks away from direct light and heat sources and avoid leaving the device or tobacco sticks in a car or other enclosed space in direct sunlight. If the device gets too hot, it is best to cool them down gradually by bringing them back to a milder temperature before using them. Remember that even when the device overheats excessively, the IQOS LED will flash white to indicate that it is outside the optimal temperature range. In general, IQOS devices are not designed to operate outside standard temperatures. Therefore, the warranty would not cover this damage if the device fails to turn on or function appropriately due to prolonged exposure to sunlight or other heat sources. In any case, we encourage you to contact us at our Customer Service or visit one of our service locations to see if you have a Care Plus replacement available for accidental damage to the IQOS CLUB program.
Can I buy IQOS products and devices abroad?
If you want to buy IQOS abroad, you need to consider some fundamental aspects, such as:
- Are the products for sale in the country you are traveling to?
The first thing to check is whether heated tobacco products are on sale in the country you are visiting. Only some locations offer this type of product: foil IQOS devices, for example, are currently available in more than 65 countries worldwide, but the same models and variations are only available in some places. Instead, there are more than 20 countries where IQOS ILUMA is available. - Customs rules and duties may vary by country
In many cases, the amount of tobacco sticks allowed abroad is similar to those traveling carrying cigarettes but may vary from country to country.
Remember to check the quantities allowed for transport with the government agency of the destination country. Customs authorities in the country of destination and possibly in transiting countries may challenge the exceeding of the allowed quantity on entry. They may confiscate the product or, in some cases, impose penalties.
It is the traveler's responsibility to comply with the regulations regarding allowances of the country they travel to.
Countries provide different personal allowances for transporting goods from abroad without paying taxes or fees. These allowances may vary depending on where you are coming from and the type of goods you bring.
For more information on where to purchase IQOS devices and specially designed tobacco sticks, check our Travel Questions.
For more information on where to purchase IQOS devices and specially designed tobacco sticks, check our Travel Questions.
Getting support for your tobacco heating device when you’re abroad
In case you are abroad and something unexpected happens with your IQOS, such as:
- problems with the device's battery or charger
- device malfunction
- if customs authorities confiscate the device or tobacco sticks in the destination country
Discover some helpful tips to minimize the chances of running into these problems:
- Always charge your device before leaving and carry a spare charger.
- Carry a supply of tobacco sticks or check online before departure, where you can find them in the destination country.
- Securely protect your device in your carry-on luggage to prevent damage; always check the laws and regulations of your destination country, and if necessary, declare your device to customs and follow the rules in place.
- Check your device regularly and maintain it carefully and consistently.
If you experience problems while traveling with IQOS, you can visit the IQOS support section. If you would like to replace your device because it is faulty, you can contact IQOS International Support by calling 0080025592559 from 7 a.m. to 10 p.m. (CEST) - please refer to your telephone carrier for rates to apply.
If you have not yet registered your device, do it now. - Register device
We will offer assistance and replace your IQOS where possible.
This service is available if your IQOS warranty is valid in the country where you purchased the device. If you prefer to go to the store, you can search for IQOS stores near you.
If you have not yet registered your device, do it now. - Register device
We will offer assistance and replace your IQOS where possible.
This service is available if your IQOS warranty is valid in the country where you purchased the device. If you prefer to go to the store, you can search for IQOS stores near you.
Discover where to find IQOS in Italy or abroad
Here's what you can do:
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Search the IQOS stores nearest to you on the map, once you reach your destination
-
Fill out the form.
You will receive an email with all relevant information about IQOS in your country destination
Find the nearest IQOS store to you by entering the address of your travel destination and fill out the form to receive all the relevant information by e-mail.
Enter an address to receive an e-mail with all the helpful information needed. Just fill in the form that will appear below the map.
Please note that this page is only available from Italy.
Owner of an IQOS ILUMA and planning a trip abroad?
IQOS ILUMA and its SMARTCORE STICKTM are available in Switzerland, Spain, Andorra, the Canary Islands, Cyprus, Greece, Portugal, South Korea, Slovakia, the Czech Republic, the United Arab Emirates, Japan, Lithuania, Indonesia, Sweden, the Netherlands, Germany, Croatia, Hungary and Romania.
If you need support, IQOS International Support is present in more than 65 countries around the world .
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Travel questions
Regulations & prohibitions
IQOS on planes
IQOS in airport
IQOS by train
IQOS by cruise
Weather conditions
Troubleshooting
Common travel questions
Frequently asked questions and answers for those traveling in Italy or abroad with IQOS.
Find all the information you need to travel safely with your IQOS device.
In which countries can I find IQOS ILUMA and SMARTCORE STICKTM?
IQOS ILUMA and the SMARTCORE STICKTM are available in:
Andorra, Bulgaria, Bahrain, Canary Islands, Czech Republic, Croatia, Denmark, Duty Free, Egypt, Greek Cyprus, Greece, Germany, Hungary, Italy, Indonesia, Japan, Kazhakhstan, Lithuania, Latvia, Netherlands, Portugal, Poland, Philippines, Romania, Sweden, South Korea, Slovakia, Spain, Serbia, Slovenia, Switzerland, Saudi Arabia, Turkish Cyprus, United Kingdom, UAE.
In which countries can I find LEVIA aromatic tobacco-free stick with nicotine?
LEVIA is available in:
Czech Republic, Romania, Greece, Portugal, Germany, Poland, Netherlands. Soon LEVIA will be available in UK, Bulgaria, Sweden.
In which countries can I find IQOS blade devices (e.g. IQOS 3 DUO, IQOS 3 MULTI) and specially developed tobacco sticks?
There are more than 65 countries in the world where you can find IQOS blade devices and specially developed tobacco sticks:
Albania, Andorra, Armenia, Austria, Aruba, Azores, Bahrain, Belarus, Bosnia & Herz., Bulgaria, Canada, Ceuta & Melilla, Canary Islands, Caribbean Other, Colombia, Corsica, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, France, Georgia, Germany, Greece, Guatemala, Hungary, Indonesia, Israel, Italy, Japan, Jordan, kazakstan, Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malaysia, Maldives, Mexico, Moldova, Montenegro, Morocco, Netherlands, New Zealand, North Macedonia, Palestine Auth. Area, Philippines, Poland, Portugal, Reunion, Romania, Russia, Saudi Arabia, Serbia, Slovak Republic, Slovenia, South Africa, Spain Mainland, Sweden, Switzerland, Tunisia, Turkish Cyprus, UAE, Ukraine, United Kingdom, USA, Uzbekistan, Duty Free.
For further information, contact our customer service on +800226042
How many tobacco sticks are you allowed to carry abroad?
In many cases, the inbound allowance for tobacco sticks would be similar to cigarettes. The allowance may vary from one country to another.
Please check the allowances set by the respective government agency in the country of your destination and in the transiting countries.
Customs authorities in the country of your destination can question the excess of the inbound allowance and could confiscate the product, or even apply fines.
It is the responsibility of the traveler to comply with the allowances relevant to the country they are travelling to.
In which countries is international support available?
Our service is available in more than 65 countries around the world:
Greece, Italy, Lithuania, Estonia, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Canary Islands, Switzerland, United Kingdom, Bulgaria, Slovenia, Czech Republic, Slovakia, Latvia, Cyprus, Croatia, Andorra, Albania, Bosnia and Herzegovina, Sweden, Armenia, Georgia, Israel, Kazakhstan, Kyrgyzstan, Uzbekistan, Macedonia, Russia, Serbia, Ukraine, Moldova, Montenegro, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Saudi Arabia, Tunisia, United Arab Emirates, Japan, New Zealand, Philippines, South Korea, Malaysia, Indonesia, Palestine, South Africa, La Rèunion, Canada, Colombia, Curacao, Mexico, Guatemala, Costa Rica, Aruba, Dominican Republic
How can I get in touch with international support?
When you travel abroad, you can reach us at +80025592559
Why can't I find any IQOS stores on the map
If you can't find any outlets in your area, the reason could be that the number of outlets in some countries is limited. Try entering another address.
Our map is constantly being updated and currently includes outlets in 63 countries.
Where can I find SMARTCORE STICKTM in Italy?
If you are planning a trip to Italy, you can always use our stick locator to find outlets near you.
Regulations & prohibitions
Normally, your IQOS is considered a battery-operated device for the purposes of travelling, and should be treated in the same way a laptop or mobile device is treated.
At security, it will be scanned along with other battery-operated devices and returned to you for onward travel.
Can I carry my IQOS device in planes to Europe?
You are allowed to carry your IQOS device on planes to the European Union, and it should be carried in hand luggage and treated as a battery-operated device in the same way as laptops or mobile devices.
IQOS products and tobacco sticks can be bought at Duty-Free stores in EU airports and at IQOS stores throughout the European Union.
Using all tobacco products on airplanes, including IQOS and e-cigarettes, during flights is generally prohibited. For more information, make sure you check with your airline.
Can I carry my IQOS in planes to the USA?
You are allowed to carry your device on planes to the United States and it should be carried in hand luggage and treated as a battery-operated device in the same way as laptops or mobile devices.
Using all tobacco products on airplanes, including IQOS and e-cigarettes, during flights is generally prohibited. For more information, make sure you check with your airline.
Where is it possible to travel with IQOS?
Are you planning a trip abroad? IQOS is always by your side, whatever your destination. France, UK, Prague, or Madeira, but also non-European destinations such as Qatar: IQOS and its international assistance are available in 65 countries worldwide, where you can travel and take your IQOS device without worry. Always check with your airline and embassy in your destination country for more specific and up-to-date information before you travel
Traveling with IQOS on planes
Find out everything you need to know about flying with your IQOS.
Remember that the use of all tobacco products on any flight, including IQOS devices and e-cigarettes, is strictly prohibited.
Can you use IQOS on a plane?
The use of all tobacco products, including IQOS products and e-cigarettes, in any area of a plane, is prohibited.
When travelling with your IQOS, pack it in your hand luggage and check here for regulations on using IQOS in your destination country and in the transiting countries. Using your IQOS at airports is only permitted in designated smoking areas.
For more specific and updated information please check with your airline and local authorities before travelling.
Can I carry my electronic cigarette or heated tobacco device on planes to Europe or United States?
The carriage of electronic cigarettes and tobacco heaters is allowed on flights with destinations to the European Union and on flights to the United States; your heating device must be carried in your hand luggage and treated as a battery-powered device, like a laptop or a smartphone. The use of all tobacco products in the airplane, including tobacco heaters and electronic cigarettes, is prohibited by aviation regulations worldwide. For more information, check with your airline.
Using IQOS in airports
Find out more about using your IQOS with this guide to the do’s and don’ts of using IQOS at airports.
Should I pack IQOS in my hand luggage or hold luggage?
Your IQOS should be carried in your hand luggage, as with all battery operated devices, and not in hold or checked-in luggage.
For more specific and updated information please check with your airline and local authorities before travelling.
How to take IQOS through airport security
When passing through security at airports, you should place your IQOS and any spare IQOS batteries in a tray to pass through the scanner - the same as for all electronic devices such as tablets, phones, laptops etc.
Can I use IQOS in smoking areas at airports?
At airports, using your IQOS is treated in the same way as using e-cigarettes, and it’s therefore forbidden.
In Italy's main airports, such as Rome Fiumicino Airport (FCO), Milan Malpensa International Airport (MXP), Venice Marco Polo Airport (VCE), Bologna Airport (BLQ) and Naples Capodichino International Airport (NAP), but not only, you can find some specially marked smoking areas.
Outside the Terminal Building there will be designated smoking areas, but inside airports the use of IQOS products is only permitted in clearly signposted dedicated smoking areas. For more specific and up-to-date information, please check with your airline, the airport's website where you will stop, and local authorities before travelling.
Can I use vapes or e-cigarettes in smoking areas in airports?
The use of tobacco products, including vapes and e-cigarettes, is only permitted in dedicated smoking areas in airports.
In Italy's main airports, such as Rome Fiumicino Airport (FCO), Milan Malpensa International Airport (MXP), Venice Marco Polo Airport (VCE), Bologna Airport (BLQ) and Naples Capodichino International Airport (NAP), but not only, you can find some specially marked smoking areas.
For more specific and updated information please check with your airline and local authorities before travelling.
IQOS by train
Traveling with IQOS by train
Discover all you need to know to travel with IQOS by train.
Where to pack IQOS when traveling by train?
Pack your IQOS device and consumables in uour hand luggage. For more specific and up-to-date information, please consult your railway company and local authorities before leaving.
Can I use IQOS on train?
No, generally the use of tobacco products, including IQOS and electronic cigarettes, is strictly prohibited on trains of any rail company, including Trenitalia trains (Frecce, Intercity, and Regional) and onboard all Italo NTV
- Nuovo Trasporto Viaggiatori trains. The restriction applies to all indoor areas, including toilets.
In some long-distance trains, there are designated smoking areas where IQOS can be used.
For more specific and up-to-date information, consult your rail company and the General Conditions of Carriage on the major Italian rail company websites before traveling.
Traveling with IQOS by Eurostar train
Using IQOS and all types of electronic cigarettes on Eurostar trains is strictly prohibited. At the security Customs check, the IQOS device must be placed in a tray (as happens with other electronic devices such as tablets, smartphones and laptops) to pass through the scanner. The IQOS device can then be stored in your hand luggage until you arrive at your destination. For more specific and up-to-date information, please consult the local authorities and trams before leaving.
IQOS by cruise
Traveling with IQOS by cruise
To learn more about the transport and use of IQOS by ship, ferry, see this section.
Where to pack IQOS when traveling by cruise or ship?
Pack your IQOS device and consumables in uour hand luggage. For more specific and up-to-date information, please consult your shipping company and local authorities before leaving.
Can I use IQOS on cruise or ship?
No, generally the use of tobacco products, including IQOS and electronic cigarettes, is strictly prohibited on ships or ferries, in the cabin or in any indoor area. There may be designated smoking areas where you can use IQOS. For more specific and updated information, before leaving, consult your ferry company with which you are traveling.
Where to store IQOS during security checks on the cruise?
During security checks, it might be necessary to declare your tobacco heating device and consumables at the security checkpoint before boarding. You may be asked to show them to the security staff or put them in a separate tray for screening. You may also be asked to turn on your device to prove that it’s functional. For more specific and up-to-date information, please consult your shipping company and local authorities before leaving.
Weather conditions
Discover how the weather conditions can affect your IQOS device
How to protect IQOS from the cold
For correct operation of the device, IQOS must always be kept in a temperature range between 0° and 40°. If the outside temperature is very cold, we suggest keeping the device and the sticks in an internal pocket, in contact with the body as much as possible, so as not to let them cool down excessively.
How to protect IQOS from extreme heat
IQOS devices are designed to operate within standard temperatures. If it is very hot, for example on the beach, it is better to keep IQOS and tobacco sticks away from direct sunlight and heat sources, for example avoiding leaving the device or sticks in the car or in other closed spaces that could overheat. To find out more read our article.
What to do if IQOS comes into contact with water
If your IQOS device accidentally gets wet or falls into water, you should let it dry by keeping it away from heat sources or direct sunlight. Do not try to turn it on until it is dry and do not insert foreign objects such as cloths or handkerchiefs inside the device, to avoid damaging it.
Once you are sure that the device has dried completely, try turning it on to check if it is working. To find out more, read the in-depth information we have available here
Troubleshooting
Find out how to solve potential issues
What to do if the tobacco heating device gets wet?
If the device falls into water or gets wet, turn it off immediately. Do not use heat sources to dry the device, as they may damage it further. Only try to use the device once it is completely dry. For more information, please read the article on this issue.
What to do if the device is lost or stolen?
Have you lost your IQOS, or had it stolen? Please be advised that the IQOS warranty does not cover this type of damage. In any case, contact the toll-free number 800226042 if you are in Italy or 00 800 2559 2559* if you are abroad to request a system lock of the device, or you can check if are IQOS stores near you for assistance. .
*Please refer to your telephone operator for rates to apply.
What if your IQOS devices breaks down?
If your IQOS breaks or gets damaged during a trip to Italy, you need to check if the warranty is still valid by going to your nearest IQOS store o or calling the toll-free number 800226042. If you are abroad, you can check if the warranty covers your device by calling the international service number 00 800 2559 2559*.
*Please refer to your telephone operator for rates to apply.
How can I check the battery level of my IQOS when I am traveling?
If the lights or battery of your IQOS exhibit abnormal behaviors, you may need to check and fix the problem quickly. Even when you travel, always monitor the battery status of your IQOS and try to charge it when you set your smartphone using a wall outlet.
Learn more here.
Registration