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IQOS services at your fingertips
Find the nearest IQOS Stores, buy online with express delivery, or book an appointment.
These are just some of the IQOS services available for your purchases. Learn more.
Find
a store
Stick
locator
Appointment
in store
Guided
trial
Rapid
replacement
IQOS CLUB
in store
Find the nearest store
Find the IQOS stores, tobacconists and IQOS and Lil retailers in your city, choose from the map the one that fits you and come visit us.
Buy IQOS and Lil
Get support
Live the summer with IQOS.
Always with you, even on holidays.
With our IQOS Lounges, we offer you a full range of services and support even in summer.
Purchase
Assistance
Events
Traveling with IQOS
Are you planning to go on holiday abroad?
Discover all the useful suggestions.
IQOS Stores abroad
Travel tips
Search Tobacco Shops with SMARTCORE STICKSTM for IQOS ILUMA
Find the nearest store
Check the availability of the variants
Book an appointment
Come visit us in store to get support, buy or discover all our features.
Visit with no waiting
Dedicated IQOS Expert
Discover the two options for the IQOS free trial
- Try IQOS ILUMA devices for 14 days, with the phone support from an IQOS Expert.
- Try out the devices in one of our IQOS Stores with the help of our Shop Assistant.
Discover more
Request a replacement by courier
If you are eligible for the replacement service, check if the quick home delivery for product replacement is available in your area.
Quick replacement
Home delivery
Redeem your IQOS CLUB points in IQOS stores!
Do you want to use your IQOS CLUB points in our stores? No problem. Visit the nearest IQOS store to discover the IQOS CLUB catalogue and redeem products directly there. Our Shop Assistants will give you all the support you need.
Registration