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IQOS DUO on a table while two people are talking
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Getting started with your IQOS 3 DUO

1. Tap the button on your IQOS 3 DUO Pocket Charger to check your battery level. If it’s low, plug your device into a power outlet using an IQOS AC adaptor and cable.

2. Press the button at the top of your Pocket Charger for four seconds to turn it on. Then check the status lights on your IQOS 3 DUO Holder to see its battery level. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean no power and it’s time to recharge the Holder.

3. Gently insert a tobacco stick, without twising, into your Holder. Then press and hold the holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.

4. When you feel another two vibrations, your IQOS time is nearly up. Slide open the Holder, remove the tobacco stick, and slide the Holder shut then tap the Holder button to see its status. Remember that one light means you only have one use left, so you'll need to put back into the Pocket Charger after next time.

5. When your Holder is in the Poket Charger, flashing lights mean itss charging. When both lights are on and stay on, your Holder is ready to take out

Woman opening her IQOS holder with the charger and other accessories on a table

Cleaning your IQOS 3 DUO

1. Wait for your IQOS 3 DUO Holder to cool down then slide the cap off.

2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Man using his laptop with his IQOS device on the table

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.

Download our IQOS 3 DUO User Guide.

Got a question?
Find the answer in our FAQs.

FAQs

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
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