Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products

Confirm

Sorry,
this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Need help with your
lil SOLID 2.0?

IQOS DUO on a table while two people are talking

Using lil SOLID 2.0

Using lil SOLID 2.0 is just that simple. See for yourself.

First slide the cover open and insert a tobacco stick with the tobacco side into the device. Press for 2 seconds and feel it come to life with a vibration. The device will pre-heat for up to 25 seconds. When the pre-heating process comes to an end, the light comes on, it vibrates again and is ready to be used. Each experience lasts up to 5 mins or 14 puffs, whichever comes first. The device vibrates and blinks to signal the last 3 puffs or 30 seconds, whichever comes first. Twist the tobacco stick more than 3 times in the same direction, remove the heat stick and close the cover.

That's it. Your device is ready for another use if you want it.

It's just that simple.

Charging your lil SOLID 2.0

Charging your lil SOLID 2.0 is just that simple. See for yourself.

Keeping track of the battery is easy. While charging, the status LED blinks. When charged, the light goes off. If the light is blue, your battery level is between 100-60%. If it's ice blue, your battery level is between 60-30% - you still have some power. And if it's orange, your battery level is between 30-1%, you should charge. If the device light is red then you are out of battery and you need to charge.

It's just that simple.

Cleaning your lil SOLID 2.0

Cleaning your lil SOLID 2.0 is just that simple.

Always turn off your device before you do it.

1. Open the cleaning wiper from the dual cleaner.

2. Pull off the cap from the device.

3. Use the cleaning wiper to clean the heating pin.

4. Open the cleaning brush from the dual cleaner.

5. Use the cleaning brush to clean the inside.

For an optimal experience, clean after every 20 uses. You can also clean with heat. Quickly press the start button 5 times. The LED light will blink orange for 90 seconds. When the cleaning is done, the light goes off and you will feel it vibrate twice.

It's just that simple.

lil SOLID 2.0

That’s not all. There’s more useful information on our lil SOLID 2.0 User Guide. Our lil SOLID 2.0 User Guide will let you delve deeper into how your device works and how to use it.

User guide

Solve your problem with
lil SOLID 2.0 autonomously

Sometimes a quick fix is all it takes. Try our do-it-yourself tool, it will help you find a solution for your lil SOLID 2.0 issues in a few easy steps.

Click to start

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.