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Self-diagnose your IQOS ILUMA i ONE
Top and bottom lights blinking white
The top and bottom lights will blink white when briefly pressing the button in an attempt to start a session. This means the device is locked.
In this case, follow the steps below:
- Open the IQOS app and select your IQOS ILUMA i ONE device.
- Go to 'Device Settings', and at the top you’ll see the 'Lock Device' option.
- Disable the device lock by clicking the button.
The bottom light on the device blinks red 3 times
Unplug the device and make sure the charging ports on both the device and the charging cable are clean and free of debris. Perform a reset. If you were updating the firmware, try to update it again.
The bottom light blinks yellow/orange 3 times
Make sure the device is being charged using the compatible charging cable and power adapter (until 1 light turns solid white). 15 minutes of charging should be enough for the yellow light to turn white.
No lights on the device
This means the device is either discharged, turned off, or damaged. Press the button for 4 seconds to turn it on. Charge the device using the manufacturer-approved charging cable and a compatible power adapter. Perform a device reset if needed.
The top light blinks white 3 times and the session is interrupted
This means the stick is not compatible. Make sure you are using only SMARTCORE STICK™ and that the stick is fully inserted (approximately up to the line) into the device. If any other product is used, or if the stick is not properly inserted, the preheating will stop and the top white light will blink 3 times. If the stick is moved or removed during a session, the session may be interrupted.
Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. TEREA™ sticks contain metal parts. Keep out of reach of children to prevent disassembly or ingestion.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
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