Available the video call service
with the store for your city – Find out more

﬋ cart 0

REPLACEMENT WITH COURIER

Check the coverage of the delivery service
at home for warranty replacements

Enter your address to verify if your area is covered by our delivery services for warranty replacements. By contacting IQOS Customer Service or using IQOS Solver, if you are entitled to a replacement under warranty, if your area is covered by our delivery services, you can decide to receive the device in replacement at home, without visiting a retail store.

This service will be free for all those who have Gold and Platinum badges.
For Silver badges, the cost per delivery will be 5 euros (VAT included) or 200 IQOS CLUB points by contacting the IQOS Experts via the toll-free number 800226042, live chat or IQOS Italia Facebook page..

Click here to check your profile badge.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products

Confirm

Sorry,
this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.