Check the coverage of the delivery service
at home for warranty replacements
Enter your address to verify if your area is covered by our delivery services for warranty replacements. By contacting IQOS Customer Service or using IQOS Solver, if you are entitled to a replacement under warranty, if your area is covered by our delivery services, you can decide to receive the device in replacement at home, without visiting a retail store.
This service will be free for all those who have Gold and Platinum badges. For Silver badges the cost will be 5 euros (VAT included) per delivery. Click here to check your profile badge.