We’re by your side, every step of the way in the IQOS world.
Create an IQOS account, register your device, unlock your care and support.
Buy your first IQOS kit.
Buy your first IQOS kitFrom today you can choose how to buy your first IQOS kit according to your needs.
Book an appointment in storeWe are waiting for you, in compliance with all safety measures, in one of the many IQOS stores throughout Italy.
Choosing IQOS means always having complete assistance at your disposal.
Online guidanceHow-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Fix problems by yourselfFind an easy solution to troubleshoot your IQOS device.
Do you want more? Discover privileges in IQOS CLUB.
Offers and privilegesDiscover special offers on IQOS products, the advantages you get by inviting your adult smoker friends to the IQOS world, and much more.
Unique experiencesJoin the large IQOS CLUB community, discover all the unique experiences of a program dedicated to you and much more.
Join IQOS CLUB and discover all the privileges of our community.
Invite adult smokers friends
Share your invitation code and recommend IQOS to an adult smoking friend, for both exclusive benefits.
Discover how to purchase your first device with 10€ discount
Ask your IQOS user friend for the invitation code to take advantage of the discount.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
We’re very active on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook Page
Send us an email
Write to us. Our inbox is never too full.Email usl
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch