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this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Care you can count on. Privileges to inspire you.

We’re by your side, every step of the way in the IQOS world.


Create an IQOS account, register your device, unlock your care and support.

Discover more

Man unboxing a new IQOS 3 DUO

IQOS Welcome

Buy your first IQOS kit.

Brilliant gold IQOS 3 DUO holder and charger next to reading glasses

Get support

Choosing IQOS means always having complete assistance at your disposal.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Fix problems by yourself

    Find an easy solution to troubleshoot your IQOS device.

Discover our services

Brilliant gold IQOS 3 DUO holder and charger next to binoculars


Do you want more? Discover privileges in IQOS CLUB.

  • Offers and privileges

    Discover special offers on IQOS products, the advantages you get by inviting your adult smoker friends to the IQOS world, and much more.
  • Unique experiences

    Join the large IQOS CLUB community, discover all the unique experiences of a program dedicated to you and much more.

Join IQOS CLUB and discover all the privileges of our community.


Invite adult smokers friends

Share your invitation code and recommend IQOS to an adult smoking friend, for both exclusive benefits.

Discover how to purchase your first device with 10€ discount

Ask your IQOS user friend for the invitation code to take advantage of the discount.

Got a question?
Find the answer in our FAQs.


Something we haven’t covered?

There are several ways you can reach us.

  • Icona Live Chat
    Use our live chat

    Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.

    Let's chat
  • Like button icon
    Facebook us

    We’re very active on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

    Our Facebook Page
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.

    Email usl
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Calendar
    Request a call

    Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.

    Schedule an appointment
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.

    Get in touch
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.