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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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with the store for your city – Find out more

Discover the new IQOS ILUMA in our stores.

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Care you can count on. Privileges to inspire you.

We’re by your side, every step of the way in the IQOS world.

  • IQOS Welcome

    Choose how to buy
    your first IQOS kit

  • Get support

    Care you can count on

  • Privileges

    Made to inspire you

myIQOS myIQOS

Create an IQOS account, register your device, unlock your care and support.

Discover more

Man unboxing a new IQOS 3 DUO

IQOS Welcome

Buy your first IQOS kit.

  • Buy your first IQOS kit

    From today you can choose how to buy your first IQOS kit according to your needs and with the possibility of returning it within 30 days from the date of purchase.

  • Book an appointment in store

    We are waiting for you, in compliance with all safety measures, in one of the many IQOS stores throughout Italy.
Brilliant gold IQOS 3 DUO holder and charger next to reading glasses

Get support

Choosing IQOS means always having complete assistance at your disposal.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

  • Fix problems by yourself

    Find an easy solution to troubleshoot your IQOS device.

Discover our services

Brilliant gold IQOS 3 DUO holder and charger next to binoculars

Privileges

Do you want more? Discover privileges in IQOS CLUB.

  • Offers and privileges

    Discover special offers on IQOS products, the advantages you get by inviting your adult smoker friends to the IQOS world, and much more.

  • Unique experiences

    Join the large IQOS CLUB community, discover all the unique experiences of a program dedicated to you and much more.

Join IQOS CLUB and discover all the privileges of our community.

Join IQOS CLUB

Invite adult smokers friends

By recommending IQOS to an adult smoker friend, you can both access many exclusive advantages.

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Icona Live Chat
    Use our live chat

    Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.


    Let's chat
  • Like button icon
    Facebook us

    We’re very active on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.


    Our Facebook Page
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.

    Email usl
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Calendar
    Request a call

    Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.


    Schedule an appointment
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.


    Get in touch
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.