Please note this website is intended for Italy, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
We’re by your side as you take the next step on your journey with IQOS.
IQOS Welcome
Buy your first IQOS Kit
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Buy your first IQOS kit
From today you can choose how to buy your first IQOS Kit according to your needs and with the possibility of returning it within 30 days from the date of purchase. -
Book and appointment in store
Come visit us at your nearest store to buy an IQOS kit or accessory and receive assistance.
Get support
Get all-round support from the moment you choose IQOS.
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device. -
Fix problems by yourself
Find an easy solution to troubleshoot your IQOS device
Privileges
Discover privileges in IQOS CLUB
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Rewards and privileges
Enjoy special offers on your favourite products, benefits for referring a friend to IQOS and more. -
Unforgettable experiences
Feel the joy of belonging to the IQOS CLUB member’s community and discover the exclusive experiences of our loyalty program.
Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.
Refer a friend
When you recommend IQOS to an adult friend you can both be rewarded
Got a question?
Find the answer in our FAQs.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.-
Store locator
Find a local IQOS shop with
our store locator -
Phone
Give us a call on
800226042 -
Email
We promise to get back to you
as soon as possible -
Facebook
Visit our page and chat
to an IQOS expert
Registration