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Care you can count on. Privileges to inspire you.
We’re by your side, every step of the way in the IQOS world.
Your first IQOS device
Find out how to purchase and try your IQOS device.
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Purchase your device with up to 20€ discount
Discover how to buy your first device with up to 20€ discount voucher, using the invitation code of those who already use IQOS.
YOU&IQOS
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Everything you need to get the most from your IQOS or Lil SOLID Ez.
Have you already switched to IQOS ILUMA? We guide you to discover your IQOS ILUMA: how to best use it, what are its features, functionality and differences compared to previous generation devices.
Get support
Choosing IQOS means always having complete assistance at your disposal.
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Care you can count on
All you need to know about IQOS devices: how-to videos, step-by-step guidance, warranty and benefits. -
Search for a quick solution
See common issues or use IQOS Solver, the online self-diagnosis tool. -
Read the FAQs
Discover the section dedicated to frequently asked questions.
Upgrade the firmware of your IQOS ILUMA
Discover how to do the firmware upgrade in the IQOS stores or with the IQOS App
We invite you to create an IQOS account and register your device to receive dedicated assistance
IQOS CLUB
Do you want more? Discover privileges in IQOS CLUB.
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Offers and privileges
Discover special offers on IQOS products, the advantages you get by inviting your adult smoker friends to the IQOS world, and much more.
Join IQOS CLUB and discover all the privileges of our community.
Invite adult smokers friends interested in IQOS
Share your invitation code and recommend IQOS to an interested adult smoking friend, for both exclusive benefits.
Redeem your IQOS CLUB points in the IQOS stores
Visit the nearest IQOS store to discover the IQOS CLUB catalogue and redeem products directly there.
IQOS around you
Use the dedicated tools to search for the store closest to you or discover the tips and tricks if you are going on a trip abroad
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Try IQOS for free
Discover the two free trials option: for 14 days with the telephone support and in store, with the help of Shop Assistant. -
Find the nearest store
Choose from the map IQOS stores and tobacconists closest to you. -
Search Tobacco Shops with SMARTCORE STICKSTM for IQOS ILUMA
Find the closest tobacconist to you where you can find the SMARTCORE STICKSTM and check for the variants availability. -
Book an appointment in store
Choose the IQOS store nearest to you and book directly online your in store visit with no waiting. -
Read the guide to travel with IQOS
Learn tips on how to carry and use IQOS devices and sticks during the trip. Find the nearest IQOS store and fill out the form to receive all the relevant information by e-mail.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
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Facebook us
We’re very active on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook Page -
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ -
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment -
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch
Registration