Tempi di attesa lunghi per il numero verde a causa di problemi tecnici. Per malfunzionamenti del dispositivo usa IQOS Solver.

Care you can count on. Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • IQOS Welcome

    Choose how to buy
    your first IQOS Kit

  • Get support

    Care you can count on

  • Privilegies

    Made to inspire you


Create an IQOS account, register your device, unlock your care and support.

Discover more

Man unboxing a new IQOS 3 DUO

IQOS Welcome

Buy your first IQOS Kit

  • Buy your first IQOS kit

    From today you can choose how to buy your first IQOS Kit according to your needs and with the possibility of returning it within 30 days from the date of purchase.
  • Book and appointment in store

    Come visit us at your nearest store to buy an IQOS kit or accessory and receive assistance.
Brilliant gold IQOS 3 DUO holder and charger next to reading glasses

Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Fix problems by yourself

    Find an easy solution to troubleshoot your IQOS device

Discover our services

Brilliant gold IQOS 3 DUO holder and charger next to binoculars


Discover privileges in IQOS CLUB

  • Rewards and privileges

    Enjoy special offers on your favourite products, benefits for referring a friend to IQOS and more.
  • Unforgettable experiences

    Feel the joy of belonging to the IQOS CLUB member’s community and discover the exclusive experiences of our loyalty program.

Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.


Refer a friend

When you recommend IQOS to an adult friend you can both be rewarded

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
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this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.