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this website is intended only for users of nicotine or tobacco products who are over 18.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Replacement
with courier

Receive a new device,
directly at home.

Enter your address to verify if your area is covered by our delivery services for warranty replacements.

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This service will be free for all those who have Gold and Platinum badges.

For Silver badges, the cost per delivery will be 5 euros (VAT included) or 200 IQOS CLUB points.
Contact the IQOS Experts via the toll-free number 800226042, or by live chat or Facebook IQOS italia page.

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Check the coverage of the delivery service at home for warranty replacements.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.