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IQOS
IQOS

Update your firmware for the best experience with LEVIA

Discover the 3 ways to update your IQOS firmware

IQOS

Come to the shop

You can get support at any IQOS store, alternatively, by going directly to one of the many official resellers in the area.

Find out where

IQOS

Call the Call Center

Our IQOS Experts are available to help you update your IQOS remotely.
The service is available 7 days a week.

Call us

IQOS

Proceed independently

Download the IQOS App, pair your IQOS and update the firmware. It only takes a few minutes.

Proceed with the PC app

Proceed with the Android app

IQOS

Come to the shop

You can get support at any IQOS store, by booking an appointment or, alternatively, by going directly to one of the many official resellers in the area.

Find out where

Call icon.

Call the Call Center

Our IQOS Experts are available to help you update your IQOS remotely.
The service is available 7 days a week.

Call us

IQOS

Proceed independently

Download the IQOS App, pair your IQOS and update the firmware. It only takes a few minutes.

Proceed with the PC app

Proceed with the Android app

Find the nearest store or authorized reseller

You can get support for updating your IQOS at an IQOS store or authorized reseller. Just enter your address and quickly find the one closest to you.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.