Please note this website is intended for Italy, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
Book and Collect
Book the products of the IQOS ILUMA range directly online and collect them in the nearest IQOS store within 2 days.
Book and Collect
Book online the products of the IQOS ILUMA range and collect them in the nearest IQOS store within 2 days.
How does it works?
1.
Choose your product
2.
Select the IQOS store nearest to you
3.
Receive within 3 working hours confirmation of your product availability in store
4.
Confirm your reservation within next 6 hours
5.
Collect your product in store within 2 days from your confirm
Choose your product
Choose the product from the IQOS ILUMA line that's right for you. Ask for availability and book it in-store using the "Book and Collect" service: it's quick and easy.
Select the nearest store to you
You can select the city or postal code using the appropriate search screen, or use your position to choose the closest store where you can book the product you want to buy.
Enter your personal data and send the booking request.
Check the partecipating IQOS store by clicking here.
Receive within 3 working hours confirmation of your product availability in store
Within 3 hours*, you will receive via email or text confirmation of the availability of the chosen product and directions for in-store collect.
*We remind you that if the request is made after 18:00, you will receive confirmation within 3 hours after the shop opens the following day.
Confirm your reservation and get your code for the collect
If the product you have chosen is available in the selected store, confirm your reservation. Once this is done, you will receive by e-mail or sms your reservation number, which you should keep and present at the store when you pick up and purchase your items.
Collect the product in store within 2 days
Collect and finalize the purchase of your product in-store within 2 working days* of booking confirmation.
We remind you that the store price will be applied to the reserved product at the time of purchase.
*After 2 days from the booking confirmation, in case of non-collection, the product will be regularly put back on sale.
Got a question?
Find the answer in our FAQs.
For today 02/01/2023 the service was temporarily suspended due to store inventory.
The service will be reactivated correctly starting tomorrow 03/01/2023 on all the stores involved.
Registration