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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
Prenota e ritira

Book and Collect

Book the products of the IQOS ILUMA range directly online and collect them in the nearest IQOS store within 2 days.

How does it works?

Cerca un negozio

1.
Choose your product

Distributori automatici

2.
Select the IQOS store nearest to you

Prova gratuita

3.
Receive within 3 working hours confirmation of your product availability in store

Conferma la prenotazione

4.
Confirm your reservation within next 6 hours

Ritira il prodotto in negozio entro 2 giorni

5.
Collect your product in store within 2 days from your confirm

Seleziona il prodotto che vuoi prenotare

Choose your product

Choose the product from the IQOS ILUMA line that's right for you. Ask for availability and book it in-store using the "Book and Collect" service: it's quick and easy.

Seleziona il negozio e condividi i tuoi contatti

Select the nearest store to you

You can select the city or postal code using the appropriate search screen, or use your position to choose the closest store where you can book the product you want to buy.

Enter your personal data and send the booking request.

Check the partecipating IQOS store by clicking here.

Entro 3 ore lavorative riceverai l’esito della tua richiesta

Receive within 3 working hours confirmation of your product availability in store

Within 3 hours*, you will receive via email or text confirmation of the availability of the chosen product and directions for in-store collect.

*We remind you that if the request is made after 18:00, you will receive confirmation within 3 hours after the shop opens the following day.

Conferma la prenotazione e ottieni il codice per il ritiro

Confirm your reservation and get your code for the collect

If the product you have chosen is available in the selected store, confirm your reservation. Once this is done, you will receive by e-mail or sms your reservation number, which you should keep and present at the store when you pick up and purchase your items.

Ritira il prodotto in negozio entro 
2 giorni

Collect the product in store within 2 days

Collect and finalize the purchase of your product in-store within 2 working days* of booking confirmation.

We remind you that the store price will be applied to the reserved product at the time of purchase.

*After 2 days from the booking confirmation, in case of non-collection, the product will be regularly put back on sale.

Got a question?
Find the answer in our FAQs.

FAQs

For today 02/01/2023 the service was temporarily suspended due to store inventory.
The service will be reactivated correctly starting tomorrow 03/01/2023 on all the stores involved.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.