IQOS

Your first IQOS Kit
with an IQOS Expert

Let yourself be guided by an IQOS Expert to discover IQOS, buy your first IQOS Kit and enjoy the advantages.
Explore the products and buy the products. If you are not satisfied, you will have 30 days to change your mind and return the device.

Ask support to an IQOS Expert

How does it work?

  • IQOS

    Fill in
    the form

    Fill the form in this page to arrange an appointment with your IQOS Expert

  • IQOS

    Check
    the phone

    An IQOS Expert will contact you in few hours

  • IQOS

    Let you be
    guided

    Your IQOS Expert will guide you in the purchase on iqos.com and usage of IQOS

  • IQOS

    Money back guarantee

    You will have 30 days from delivery to change your mind and return it

Buy your first IQOS Kit with an IQOS Expert

Remember, after the purchase you will have 30 days to change your mind and return it. You can access the service if this is your first Kit.

Offer valid until 31/12/2021, while stock available. Maximum once per user.

Personal data are processed by Philip Morris Italia S.r.l., as data controller, to manage the service booking. The complete privacy policy is available at the following site. By proceeding with the booking, you confirm to be an adult smoker or user of other products containing nicotine.

The advantages

An IQOS Expert for you

Always available wherever you are

Support and assistance

For your device and your pruchases

Access to special offers

Reserved to who is followed by an IQOS Expert

Promotions for IQOS kits

IQOS

IQOS 3 DUO KIT Moonlight
+ Door Cover

Price: 99€ instead of 108€

Valid if you buy on iqos.com by October 31, while supplies last.
Max 1 purchase per user

Discover IQOS Kit with an Expert

Inspired by night. Defined by day. Discover the Moonlight Silver IQOS 3 DUO Limited Edition Device and Accessories. Color touch meets the glossy finish giving every accessory its own uniqueness.

IQOS

IQOS 3 DUO KIT (excluding Moonlight) + Cap

Price: 79€ instead 94€

Valid if you buy on iqos.com by November 15, while supplies last.
Max 1 purchase per user

Discover the IQOS kits with an expert

The IQOS 3 DUO is newest elegant tobacco heating system. Designed to fit seamlessly in your life it also stands out with hundreds ways to make it uniquely yours. IQOS 3 DUO allows you to enjoy two consecutive uses without waiting.

IQOS

Frequently asked questions

How and when will I be contacted?


An IQOS Expert will contact you by phone within 48 hours from your booking. Timings could slightly change under certain circumstances as holiday periods.

How and when will I pay?


You will pay by cash at delivery to the courier at the shipping address provided by you.

How can I return the device after the trial?


You can return the device within 30 days of delivery either (i) autonomously from your IQOS.com profile, (ii) asking to your IQOS Expert or (iii) contacting our Customer Care.

What happens if I experience issues with the device?


Your IQOS Expert will be available for any information and requests.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products

Confirm

Sorry,
this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.