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At home like being in the shop
With the IQOS store video call service you can experience a new shopping experience.
The service is active in the cities of Rome, Milan, Turin, Bologna, Catania, Salerno, Parma, Naples, Bari, Palermo and Verona, and guarantees delivery of your order in 3 hours, on working days, in most of the ZIP codes of these cities.
What can you do with the in-store video calling service?
Video call
Feeling in the store, without being in the store.
Thanks to the service, you can video call IQOS stores and experience a truly unique shopping experience. Once you have checked whether your city is covered by the service, to connect you just need to click on the “Start the video call” button.
If you don't want to be seen during the video call, you can choose whether to keep your camera on or off. Your call will not be recorded in any way.
Video discover
Let yourself be guided by a Shop Assistant.
With the video call service, you will have a Shop Assistant at your disposal who will make you discover all the products and news of the IQOS world and give you the advice you need, just like in the store.
PC, tablet or smartphone, it doesn't matter. You will be able to initiate the video call with the Shop Assistant via any device.
Video buy
Choose the products you prefer and receive everything at home within 3 hours, on working days!
In video call with the IQOS store you can also buy the IQOS devices and accessories you prefer and receive your order within 3 hours, on working days.
During the video call, you will also be able to interact with the Shop Assistant via a chat. You can also buy your Kit just by a simple paylink.
Why choose this service?
A dedicated Shop Assistant
Saving time
Delivery within 3 hours
Live a new shopping experience in IQOS stores
Have we already arrived in your area with the IQOS video call service? Find out now by entering your postcode.
If it is covered, you can receive your order within 3 hours, on working days.
The shipping service is active from Monday to Friday.
Only number
Your area is already covered by the service!
All you have to do is click on the button to video call the Boutique. A Shop Assistant is waiting for you to introduce you to our products and receive your purchases within 3 hours of placing your order.
The shipping service is active from Monday to Friday.
The Shop Assistant is one click away from you
Connect with the store by clicking on "Start the video call".
If there is someone before you, leave your number and we will get back to you in 1 hour.
If you prefer, you can also decide to book a new appointment.
Your area is not yet covered by the service!
That's not to say we're not coming to you too.
In the meantime, if you want to take a look at IQOS products, we are waiting for you in one of the many stores throughout Italy.
Go back
If you need assistance with your device, you can call 800226042 or visit the dedicated page.
Registration