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Free returns for 30 days
Have you changed your mind about your order?
You have 30 days from when your order is delivered to exercise your right of free withdrawal.
Personalized products (such as those with engravings) cannot be returned unless they are defective.
Do you want to return only part of your order?
No problem! You can choose to make a partial return by simply indicating which products you wish to return when contacting us.
How to request a return
Want to return a product? You can do so in 3 easy ways:
By phone
Call our toll-free number
800 22 60 42 and communicate your decision. We'll ask you for some information about your order (as per the return form) and email you all the return instructions.
Write to us at servizioclienti@iqos.it indicating:
- Name and surname
- Address
- Date of purchase and receipt
- Type and quantity of products
- Price paid
Online from your iqos.com profile
Log in to your account on iqos.com, go to the returns section and follow the instructions step by step.
After your request, we'll contact you as soon as possible to explain how to return the product and where to ship it. You'll also receive everything via email.
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