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All IQOS stores
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Find our best at our IQOS Stores
Let our IQOS Shop Assistant advise you on-site and tell you everything you need to know about IQOS. Test your IQOS device on-site and find out more about IQOS devices and accessories.
Our Services
Meet IQOS experts
Tips and support on-site by IQOS Expert
Try our products
Free trial of an IQOS device or Lil
Get advanced support
Professional support for your IQOS ILUMA or for blade or pin device
Discover the two options for the IQOS free trial
- Try IQOS ILUMA devices for 14 days, with the phone support from an IQOS Expert.
* Try out the devices in one of our IQOS Stores with the help of our Shop Assistant.
Book an appointment
Come visit us to discover our products, try and buy them, or receive support. You can easily come without waiting and you will have a dedicated IQOS Expert for you.
Book an appointmentSomething we haven’t covered?
Use our live chat.
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Got to FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
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