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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries, check them here)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If your IQOS is already registered, you can enjoy the IQOS International Assistance service today. If not, quickly register here.

Register

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this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.