International Assistance Service

Care where you are

A gold IQOS DUO device on an orange copybook
A gold IQOS DUO and a mobile on a couch

With you wherever you go

Always by your side, even when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

Woman checking her mobile with a IQOS device on the table

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.



Girl with a flight ticket, an IQOS device, a passport and a luggage

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Gold IQOS DUO on a laptop

There for you as you travel

Your device might already be registered , but if it’s not, register now to benefit from our international assistance service.

Register

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.