International Assistance Service
Care where you are
With you wherever you go
Always by your side, even when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
Available in over 40 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register now to benefit from our international assistance service.