Get support directly from home
With you wherever you go.
We are always by your side, even if you are away from home. If you are on holiday or travelling for work, we are only a call away.
Call 00 800 2559 2559*, we are here for you every day, from 7 a.m. to 10 p.m.
*Please refer to your telephone operator for rates to apply.
We never overlook you. Not even abroad.
If you have problems with your IQOS while abroad, we are here to help. We support you and replace your faulty IQOS where possible. This service is valid as long as your IQOS warranty is valid in the country where you purchased the device.
Available in over 65 countries.
Europe. Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel.
If your device is already registered, you can take advantage of IQOS International Support today. Otherwise, don't wait.
Got a question?
Find the answer in our FAQs.
Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
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Send us an email
Write to us. Our inbox is never too full.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Request a call
Always in a rush? Avoid waiting and request a call from an IQOS expert at most convenient time for you.
Schedule an appointment
Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch