International Assistance Service

Care where you are

A gold IQOS DUO device on an orange copybook
A gold IQOS DUO and a mobile on a couch

With you wherever you go

Always by your side, even when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

Woman checking her mobile with a IQOS device on the table

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.



Girl with a flight ticket, an IQOS device, a passport and a luggage

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Gold IQOS DUO on a laptop

There for you as you travel

Your device might already be registered , but if it’s not, register now to benefit from our international assistance service.

Register

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon
    Use our live chat

    Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.


    Let's chat
  • Like button icon
    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.


    Our Facebook Page
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.


    Email us
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.


    Get in touch

This product is not risk free and is addictive. This product is intended for adult smokers only. The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products

Confirm

Sorry,
this website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.