Tempi di attesa lunghi per il numero verde a causa di problemi tecnici. Per malfunzionamenti del dispositivo usa IQOS Solver.

IQOS 3 DUO,
update the software

It only takes a few minutes to get the most out of your device.

How to update your IQOS 3 DUO

IQOS

Proceed by yourself

Download the IQOS App on your desktop
or download Android app. Pair your IQOS 3 DUO and update the firmware. The whole process only takes a few minutes.

Download Android app

Download for PC

IQOS

Call the Call Center

Our IQOS Experts are available to help you
update your IQOS 3 DUO remotely.
The service is available 24 hours a day, 7 days a week

800 22 60 42

IQOS

Come by the store

You can get support at any IQOS store, by booking an appointment with a Shop Assistant or, alternatively, by going directly to one of the many official dealers in the area. Your IQOS 3DUO will be in good hands!

Find the store

IQOS

Call the Call Center

Our IQOS Experts are available to help you update your IQOS 3 DUO remotely. The service is available 24 hours a day, 7 days a week

Call now

IQOS

Come by the store

You can get support at any IQOS store, by booking an appointment with a Shop Assistant or, alternatively, by going directly to one of the many official dealers in the area. Your IQOS 3DUO will be in good hands!

Find the store

IQOS

Proceed by yourself with your PC

Download the IQOS App on your desktop or laptop, pair your IQOS 3 DUO and update the firmware. The whole process only takes a few minutes.

Update with your PC

A few steps to upgrade your IQOS 3 DUO

1. Download the IQOS App on your computer

Only on desktop or laptop, download the IQOS App and follow the installation instructions.

View full guide

2. Pair your IQOS 3 DUO

Pair your IQOS 3 DUO by connecting it to your computer with a USB cable. You can also use the one of your device charger.

3. Update firmware

Open the IQOS App and select “Info e Firmware” in the device settings. Click on “Update Firmware” and you're done!

Find the nearest store or authorized dealer

You can get support for updating your IQOS 3 DUO at an IQOS store or authorized reseller. Just enter your address and quickly find the one closest to you.

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