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IQOS 3 DUO,
update the software

It only takes a few minutes to get the most out of your device.

How to update your IQOS 3 DUO

IQOS

Proceed by yourself with PC or Android

Download the IQOS App on your PC
or download the app for your Android device. Pair the IQOS 3 DUO and update the firmware. it only takes a few minutes.

Continue with PC app

Continue with Android app

Go to the WebApp

IQOS

Call the Call Center

Our IQOS Experts are available to help you
update your IQOS 3 DUO remotely.
The service is available 7 days a week.

800 22 60 42

IQOS

Come by the store

You can get support at any IQOS store, by booking an appointment with a Shop Assistant or, alternatively, by going directly to one of the many official dealers in the area. Your IQOS 3DUO will be in good hands!

Find the store

IQOS

Call the Call Center

Our IQOS Experts are available to help you update your IQOS 3 DUO remotely. The service is available every day from 7AM to 10PM

Call now

IQOS

Come by the store

You can get support at any IQOS store, by booking an appointment with a Shop Assistant or, alternatively, by going directly to one of the many official dealers in the area. Your IQOS 3DUO will be in good hands!

Find the store

IQOS

Proceed by yourself with your PC or Android

Download the IQOS App on your PC, or download the app for your Android device. Pair the IQOS 3 DUO and update the firmware. It only takes a few minutes.

Continue with PC app

Continue with android app

Go to the WebApp

A few steps to upgrade your IQOS 3 DUO

1. Download the IQOS App on your computer

Only on desktop or laptop, download the IQOS App and follow the installation instructions.

View full guide

2. Pair your IQOS 3 DUO

Pair your IQOS 3 DUO by connecting it to your computer with a USB cable. You can also use the one of your device charger.

3. Update firmware

Open the IQOS App and select “Info e Firmware” in the device settings. Click on “Update Firmware” and you're done!

A few steps to upgrade your IQOS 3 DUO on your Android device

1. Download the IQOS App on your Android device

Download the IQOS App on IQOS website or on Google Play and follow the installation instructions

2. Pair your IQOS 3 DUO

Click on 'Devices' and start the process of pairing your IQOS 3 DUO. A tutorial within the IQOS App will guide you through this phase.

3. Update firmware

Open the IQOS App and select “Info and Firmware” in the device settings. Click on “Update Firmware” and you’re done!

Find the nearest store or authorized dealer

You can get support for updating your IQOS 3 DUO at an IQOS store or authorized reseller. Just enter your address and quickly find the one closest to you.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.